Userlane vs Whatfix
Userlane
userlane.com
Whatfix
whatfix.comSide by side
| Figure | Userlane | Whatfix |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 8 |
| Spec score · In App Messaging | 7.1 (#17) | 8.2 (#7) |
| Spec score · Onboarding Bots | 7.2 (#22) | 8.2 (#9) |
| Spec score · Software Tutorials | 7.1 (#24) | 8.2 (#12) |
| Spec score · Digital Adoption Platforms | 7.2 (#25) | 8.3 (#6) |
| Founded | 2015 | 2014 |
| Headquarters | Munich, Germany | Bengaluru, India |
| In-app guidance | Interactive guides provide step-by-step help on the screen, with tooltips and beacons to explain or highlight elements. | Its guidance includes Self Help, task lists, Smart Tips, step-by-step Flows, Beacons, Pop-Ups, and Launchers. |
| Integrations | The help center lists SharePoint, Confluence, KnowledgeOwl, and Zendesk integrations for searching knowledge content through the Assistant. | Published integrations include Salesforce, Salesforce Survey, SAP SuccessFactors, ServiceNow, SurveyMonkey and Workday. |
| Support | Userlane says customers can contact its support team in product or by emailing [email protected]. | Standard customer support is available 24 hours a day, Monday through Friday, and plans list a named Customer Success Manager and content author training. |
| What it does | Userlane combines Application Intelligence, which measures software usage and adoption, with Contextual Assistance that helps people inside applications. | Whatfix combines in-app guidance, simulated training and adoption analytics in one enterprise digital-adoption platform. |
Plans
Userlane
- ApplicationPriced on request
- DepartmentPriced on request
- OrganizationPriced on request
Whatfix
- Product Analytics StandardFree
- DAP Mobile StandardPriced on request
- DAP Web & Desktop EnterprisePriced on request
- DAP Web & Desktop PremiumPriced on request
- DAP Web & Desktop StandardPriced on request
- EnterprisePriced on request
- PremiumPriced on request
- StandardPriced on request
In their own words
Whatfix
Whatfix is an enterprise digital adoption platform for guiding people through software and tracking application adoption. Its in-app guidance includes Self Help, task lists, Smart Tips, step-by-step Flows, Beacons, Pop-Ups, and Launchers. Product Analytics can track user actions and adoption; its Standard plan is included free with a DAP Web & Desktop plan. Whatfix Mobile supports native, React Native, Xamarin, Cordova, Flutter, and Ionic apps on Android and iOS. The platform also lists desktop and virtual desktop support, including Citrix and Azure Virtual Desktop. Integrations include Salesforce, ServiceNow, Confluence, Workday, Microsoft Azure, Amplitude, and Power BI. Deployment can be cloud or self-hosted, although some Standard and Premium features may not be available in self-hosted deployments. Listed security controls include SSO, IP whitelisting, audit logs, and data residency selection. Subscription charges combine a product and plan fee with user-license fees based on employee counts or customer-facing monthly active users. Most plan prices are available on request.