Chameleon From $104.17/mo 9.0 Visit Userlane
userlane.com
Spec sheet
- What it does
- Userlane combines Application Intelligence, which measures software usage and adoption, with Contextual Assistance that helps people inside applications.Read 8 Oct 2026 · userlane.com
- Deployment
- Userlane says its preferred deployment is a centrally managed browser extension, with a JavaScript snippet available for some use cases.Read 8 Oct 2026 · userlane.com
- Integrations
- The help center lists SharePoint, Confluence, KnowledgeOwl, and Zendesk integrations for searching knowledge content through the Assistant.Read 8 Oct 2026 · docs.userlane.com
- Support
- Userlane says customers can contact its support team in product or by emailing [email protected].Read 8 Oct 2026 · userlane.com
- Headquarters
- Munich, GermanyRead 28 Sep 2026 · userlane.com
- Founded
- 2015Read 28 Sep 2026 · userlane.com
- App discovery
- App Discovery identifies browser use of applications, including shadow IT and unauthorized tools, and can surface inactive licenses.Read 8 Oct 2026 · userlane.com
- Assistant
- The Assistant answers questions using documentation and connected systems, adapts answers to the user’s context, and can hand off unresolved queries to support.Read 8 Oct 2026 · userlane.com
- Company location
- Userlane identifies Munich as its headquarters and says it has offices in the EU, UK, and North America.Read 8 Oct 2026 · userlane.com
- Data protection
- The Trust Center says data at rest is encrypted with AES-256 and data in transit uses TLS 1.2 or TLS 1.3; it also says customers control analytics capture settings.Read 8 Oct 2026 · userlane.com
- Data validation
- Validators can detect incorrect entries before they are saved, with modes to measure errors, check inputs, or warn at submission.Read 8 Oct 2026 · userlane.com
- HEART analytics
- HEART measures Happiness, Efficiency, Adoption, Risk, and Task Success across browser-based applications, including AI tools.Read 8 Oct 2026 · userlane.com
- Hosting and residency
- Userlane says it hosts infrastructure on Microsoft Azure and offers EU and US data residency options selected at account setup.Read 8 Oct 2026 · userlane.com
- In-app guidance
- Interactive guides provide step-by-step help on the screen, with tooltips and beacons to explain or highlight elements.Read 8 Oct 2026 · userlane.com
- Security certification
- Userlane says its information security management system is certified to ISO/IEC 27001:2022 and is maintained through yearly external and quarterly internal audits.Read 8 Oct 2026 · userlane.com
- Target customers
- Userlane describes its focus as regulated and complex organizations, including healthcare, manufacturing, and financial services.Read 8 Oct 2026 · userlane.com
Plans and prices
Application Priced on request Fixed annual fee per application; contact sales for a quote One application · unlimited users Read 8 Oct 2026 · userlane.com
Department Priced on request Contact sales for a quote Multiple applications · includes advanced reporting, department portfolio dashboard, and cross-application insights Read 8 Oct 2026 · userlane.com
Organization Priced on request Contact sales for a quote Unlimited applications · includes portfolio-wide analytics, license optimization, compliance and governance, and Center of Excellence support Read 8 Oct 2026 · userlane.com
Where Specifiction places it
- In App Messaging#17 of 217.1
- Onboarding Bots#22 of 277.2
- Software Tutorials#24 of 287.1
- Digital Adoption Platforms#25 of 297.2
