Userorbit vs VisualSP
Userorbit
userorbit.com
VisualSP
visualsp.comSide by side
| Figure | Userorbit | VisualSP |
|---|---|---|
| Price from | $95/mo | $547.83/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 3 | 5 |
| Spec score · Digital Adoption Platforms | 7.7 (#19) | 8.4 (#5) |
| Analytics | Product analytics include feature adoption, funnels, retention, cohort segmentation, lifecycle reports, and scheduled email snapshots. | Usage reporting tracks engagement, adoption, saved time and support-cost effects; Clarity Connect 365 adds heatmaps and session recordings. |
| Integrations | The Support Suite supports connected Slack channels, HTTPS webhooks, a public API, and Userorbit MCP tools. | Supported applications include Microsoft 365, Dynamics 365, Copilot, Power Platform, Salesforce, HubSpot, Workday, ServiceNow, Jira, NetSuite, SAP, Zendesk, and Zoom. |
| Intended users | Userorbit says it is for SaaS founders, product managers, growth and customer success teams, and support teams. | The Enterprise tier is described for teams primarily using Microsoft applications, while Platinum is for teams using a mix of applications. |
| Product | Userorbit describes itself as a product experience platform connecting onboarding, education, support, feedback, and analytics for SaaS teams. | VisualSP is a digital adoption platform that provides in-app training, contextual support, and messaging over enterprise web applications. |
| Security | The homepage describes encrypted infrastructure, privacy-first controls, role-based access, approval workflows, and audit-ready activity. | VisualSP says its software holds SOC 2 certification and is hosted in Microsoft Azure. |
| Support | The Support Suite combines in-app, help-center, email, and Slack requests in one inbox with AI assistance and no-code workflows. | Pricing lists Basic, Advanced, and VIP support options with response SLAs of 3 business days, 4 hours, and 2 hours, respectively. |
Plans
VisualSP
- Adopt365Free
- Standard$6,574 a year
- Enterprise$6,875 a year
- Platinum$15,345 a year
- Clarity Connect 365Price not published
In their own words
VisualSP
VisualSP is a digital adoption platform that provides training, contextual support, and messaging within enterprise web applications. It offers interactive walkthroughs, searchable help materials, contextual guidance, and customizable training content. Its AI Assistant can answer questions from an organization’s own content and policies during a workflow. Analytics capabilities include heatmaps, session recordings, event data, and usage and ROI reporting. Supported applications include Microsoft 365, Dynamics 365, Copilot, Power Platform, Salesforce, HubSpot, Workday, ServiceNow, Jira, NetSuite, SAP, Zendesk, and Zoom. VisualSP works with most browser-based applications, including in-house and custom apps, but its support FAQ excludes desktop applications other than Teams. Extensions are offered for Chrome or Chromium, Microsoft Edge, and Microsoft Teams; other deployment options are available by contacting the company. Adopt365 is a free lightweight extension for help in Microsoft 365 web apps. Enterprise, Platinum, and Clarity Connect 365 pricing is not displayed. The company says the software is SOC 2 certified and hosted in Microsoft Azure.