Verint Knowledge Management vs XWiki
Verint Knowledge Management
verint.com
XWiki
xwiki.orgSide by side
| Figure | Verint Knowledge Management | XWiki |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 5 |
| Spec score · Knowledge base software | 8.1 (#65) | 8.8 (#12) |
| Publishing audience | both | both |
| Content analytics | Yes | Yes |
| Integrations | Full API support enables sharing knowledge with agent desktops, CRM tools, self-service applications, back-office systems, and workforce optimization suites. | The maker lists Active Directory, Office 365, Google Apps, and OnlyOffice connectors, plus collaborative apps such as meetings, forums, calendar, and task manager. |
| Purpose | Verint Knowledge Management provides a shared source of knowledge for contact center agents, customers, and intelligent virtual assistants. | XWiki is an open-source enterprise wiki and knowledge-management platform for collaboration, document management, and structured data organization. |
| SSO support | Yes | Yes |
| Support | Verint Connect offers customers self-service and live product support, a knowledgebase and ticketing, product documentation, and online training. | Community users receive forum-based help, while paid Pro offerings include professional technical support and support levels with SLA coverage. |
| Version history | Yes | Yes |
Plans
Verint Knowledge Management
- Verint Knowledge ManagementPriced on request
XWiki
- CommunityFree
- BasicPriced on request
- BusinessPriced on request
- EnterprisePriced on request
- StarterPriced on request
In their own words
Verint Knowledge Management
Verint Knowledge Management has no write-up on Specifiction yet; its figures are above.
XWiki
XWiki is an open-source enterprise wiki and knowledge-management platform for collaboration, document management and structured data. It can be used for knowledge bases, collaborative intranets, public websites and business applications, with publishing for internal or external audiences. Editors can work in wiki syntax or a WYSIWYG interface, while version control allows earlier pages to be compared or restored. Page rights can govern viewing, editing and deletion at the page, child-page or whole-wiki level. More than 900 extensions include applications, macros, skins, plugins and themes. Listed connectors include Active Directory, Office 365, Google Apps and OnlyOffice; a RESTful API supports integration with other applications. XWiki is available as a self-hosted installation or through XWiki Cloud. Its Community edition is self-hosted and open source; cloud plans list capacities from 25 users to unlimited users. XWiki Cloud's 10-day demo trial can be extended twice. Cloud service is hosted in France on OVHcloud and includes backups, monitoring, antivirus scanning and security maintenance. If storage exceeds a plan allowance, wiki actions may be limited to viewing pages.