Verloop.io vs Voiceflow
Verloop.io
verloop.io
Voiceflow
voiceflow.comSide by side
| Figure | Verloop.io | Voiceflow |
|---|---|---|
| Price from | — | $81/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 0 | 7 |
| Spec score · Chatbot Builders | 7.9 (#141) | 9.5 (#1) |
| Spec score · Chatbot software | 7.3 (#15) | 8.7 (#5) |
| AI bot generation | Yes | Yes |
| Channels | The maker lists WhatsApp, voice, website, mobile or in-app, Facebook, and Instagram among its customer engagement channels. | Agents can be deployed through web chat, mobile interfaces, telephony, SMS and custom interfaces using the Conversations API. |
| Deployment channels | multichannel | multichannel |
| Founded | The company timeline says Verloop.io was founded in 2017 and onboarded its first client that year. | 2019 |
| Human handoff | Yes | Yes |
| Integrations | The integrations page lists CRM, ticketing, payment, marketing, and messaging integrations, and says custom REST APIs and webhooks are supported. | Native connectors include Zendesk, Salesforce, HubSpot, Shopify, Airtable, Google Sheets, Gmail and Twilio. |
| Knowledge-base answers | Yes | Knowledge bases can connect agent answers to imported information and services such as Zendesk and Shopify. |
| Product | Verloop.io describes itself as an enterprise AI suite for automating inbound and outbound voice calls and omnichannel chats. | Voiceflow is a platform for building, testing, deploying, and monitoring chat and voice agents across channels and languages. |
| Support | The site links to a Help Centre and developer documentation. | Official documentation directs users to Voiceflow support by email and offers enterprise product demos. |
| Visual flow builder | Yes | Yes |
Plans
Voiceflow
- Agencies & PartnersFree
- StarterFree
- Pro$120 a month
- Business$500 a month
- Pro$972 a year
- BusinessesPriced on request
- EnterprisePriced on request
In their own words
Verloop.io
Verloop.io is a paid enterprise AI suite for automating inbound and outbound voice calls and omnichannel chats. Voice agents handle sales, support and service conversations, while chat automation supports customer engagement in more than 80 languages. A drag-and-drop or prompt-based generative AI builder creates conversation flows, with knowledge-base answers and human handoff available. Co-pilot tools suggest replies in real time and include conversation summaries and tone adjustment. Sparks audits all customer interactions and supplies coaching insights. Dashboards cover CSAT, conversation status, KPIs, agent activity and bot performance. Listed channels include WhatsApp, voice, websites, mobile or in-app, Facebook and Instagram. Integrations span CRM, ticketing, payment, marketing and messaging systems, with custom REST APIs and webhooks. Security descriptions include role-based access, multi-factor authentication, GDPR compliance, PII protection and regional data residency. The service runs on Android, iOS, web and API connections. Pricing is available on request.
Voiceflow
Voiceflow is a platform for building, testing, deploying, and monitoring chat and voice agents across channels and languages. Its builder combines agentic playbooks, deterministic workflows, shared instructions, and guardrails. Teams can review transcripts and call recordings, run evaluations and tests, and track analytics. Agents can reach users through a native chat widget, mobile apps, phone calls, SMS, or custom interfaces built with the Conversations API. Native integrations include Zendesk, Salesforce, HubSpot, Shopify, Airtable, Google Sheets, Gmail, and Twilio. Agents can also connect to external REST APIs, custom Functions, and MCP servers. Teams can choose from major LLM providers or bring their own model. Voiceflow says customer data is not used to train AI or machine-learning models and integrated model providers are configured for zero data retention. Its security information describes encryption at rest with customer-managed keys and encryption in transit using TLS and mTLS. The company was founded in 2019. Agencies and partners have a free-trial plan with usage-based billing; business pricing is available on request. Support includes implementation that can be self-serve or fully managed.