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Verloop.io

verloop.io

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Spec score 7.9 #141 of 257 in Chatbot Builders

What it is

Verloop.io is a paid enterprise AI suite for automating inbound and outbound voice calls and omnichannel chats. Voice agents handle sales, support and service conversations, while chat automation supports customer engagement in more than 80 languages. A drag-and-drop or prompt-based generative AI builder creates conversation flows, with knowledge-base answers and human handoff available. Co-pilot tools suggest replies in real time and include conversation summaries and tone adjustment. Sparks audits all customer interactions and supplies coaching insights. Dashboards cover CSAT, conversation status, KPIs, agent activity and bot performance. Listed channels include WhatsApp, voice, websites, mobile or in-app, Facebook and Instagram. Integrations span CRM, ticketing, payment, marketing and messaging systems, with custom REST APIs and webhooks. Security descriptions include role-based access, multi-factor authentication, GDPR compliance, PII protection and regional data residency. The service runs on Android, iOS, web and API connections. Pricing is available on request.

Spec sheet

Product
Verloop.io describes itself as an enterprise AI suite for automating inbound and outbound voice calls and omnichannel chats.Read 11 Oct 2026 · verloop.io
Audience
The maker describes Verloop.io as an enterprise suite and lists e-commerce, banking, travel, real estate, logistics, insurance, food tech, education, and telecom industries.Read 11 Oct 2026 · verloop.io
Integrations
The integrations page lists CRM, ticketing, payment, marketing, and messaging integrations, and says custom REST APIs and webhooks are supported.Read 11 Oct 2026 · verloop.io
Security
The security page describes role-based access control, multi-factor authentication, GDPR compliance, PII protections, and regional data residency.Read 11 Oct 2026 · verloop.io
Support
The site links to a Help Centre and developer documentation.Read 11 Oct 2026 · verloop.io
Headquarters
Bengaluru, Karnataka, IndiaRead 28 Sep 2026 · verloop.io
Founded
The company timeline says Verloop.io was founded in 2017 and onboarded its first client that year.Read 11 Oct 2026 · verloop.io
Agent assistance
Co-pilot for Agents can monitor conversations and suggest responses in real time; its suite includes AnswerFlow, AI Summary, and AI Tone Adjustment.Read 11 Oct 2026 · verloop.io
Agent tools
The platform lists a generative AI co-pilot for agents and AI agent assist tools.Read 11 Oct 2026 · verloop.io
AI agent features
The platform offers chat and voice automation for customer support.Read 11 Oct 2026 · verloop.io
AI bot generation
YesRead 20 Sep 2026 · verloop.io
Analytics
The platform offers dashboards for CSAT, conversation status, KPIs, agent activity, and bot performance.Read 11 Oct 2026 · verloop.io
Bot builder
The AI agent page describes a drag-and-drop or prompt-based generative AI bot builder for creating interactive conversation flows.Read 11 Oct 2026 · verloop.io
Certifications
The homepage displays badges labeled ISO 9000, ISO 27001, GDPR, and ISO 42001.Read 11 Oct 2026 · verloop.io
Channels
The maker lists WhatsApp, voice, website, mobile or in-app, Facebook, and Instagram among its customer engagement channels.Read 11 Oct 2026 · verloop.io
Commercial access
Current product pages invite visitors to schedule a demo or request a free proof of concept; they do not state current prices or plan limits.Read 11 Oct 2026 · verloop.io
Custom integrations
The integrations page says custom REST APIs and webhooks are supported.Read 11 Oct 2026 · verloop.io
Deployment channels
multichannelRead 20 Sep 2026 · verloop.io
Human handoff
YesRead 20 Sep 2026 · verloop.io
Knowledge-base answers
YesRead 20 Sep 2026 · verloop.io
Languages
The homepage says its voice agents and omnichannel chats support more than 80 languages.Read 11 Oct 2026 · verloop.io
Privacy and residency
The security page describes GDPR compliance, protection of personally identifiable information and regional data residency.Read 11 Oct 2026 · verloop.io
Quality assurance
Its Sparks Auto QA product uses generative AI to automate conversation quality audits.Read 11 Oct 2026 · verloop.io
Security access
The security page describes role-based access control and multi-factor authentication.Read 11 Oct 2026 · verloop.io
Support and sales
The contact page offers a sales team and a customer support team for product assistance.Read 11 Oct 2026 · verloop.io
Target customers
Verloop.io says its platform is used by unicorns and Fortune 500 companies across India, Southeast Asia, MENA and the USA.Read 11 Oct 2026 · verloop.io
Visual flow builder
YesRead 20 Sep 2026 · verloop.io
Voice and chat agents
The platform supports AI voice agents for inbound and outbound calls across sales, support, and service use cases, as well as chat automation.Read 11 Oct 2026 · verloop.io

Strong points and limits

Strong points

  • Voice agents support inbound and outbound calls
  • Bots can answer from a knowledge base
  • Human handoff is available
  • Supports more than 80 languages
  • Custom REST APIs and webhooks

Limits

  • Pricing is available only on request
  • Positioned as an enterprise suite
  • Commercial access uses demos or proof-of-concept requests

Who it suits

It is aimed at enterprises and teams in industries such as e-commerce, banking, travel, logistics and telecom. Organizations needing voice, chat, analytics and human escalation may find its channel coverage suitable.

Verdict

Verloop.io brings voice, chat, agent assistance, auditing and analytics into one multichannel enterprise platform. Buyers must request pricing and assess whether its enterprise orientation matches their deployment needs.

Where Specifiction places it

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