Chatbase vs Verloop.io
Chatbase
chatbase.coVerloop.io
verloop.ioSide by side
| Figure | Chatbase | Verloop.io |
|---|---|---|
| Price from | $40/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 9 | 0 |
| Spec score · Chatbot Builders | 9.3 (#3) | 7.9 (#141) |
| Spec score · Conversational Chatbots Software | 9.2 (#1) | 7.2 (#22) |
| Spec score · Chatbot software | 9.2 (#1) | 7.3 (#15) |
| Spec score · Live chat software | 9.1 (#10) | 7.7 (#58) |
| Analytics | Backstage and analytics tools expose conversation topics, sentiment, trends, confidence and operational summaries. | The platform offers dashboards for CSAT, conversation status, KPIs, agent activity, and bot performance. |
| Deployment channels | multichannel | multichannel |
| Headquarters | San Francisco, California | Bengaluru, Karnataka, India |
| Human handoff | The helpdesk supports escalation to humans while preserving the conversation transcript and context. | Yes |
| Integrations | Listed integrations include Zendesk, Freshdesk, Gorgias, Zoho Desk, Intercom, Help Scout, HubSpot, Salesforce, WhatsApp, Messenger, Instagram, Slack, Twilio, SIP, Shopify, Adobe Commerce, Stripe, WordPress, Notion, Zapier, Make, Calendly and Cal.com. | The integrations page lists CRM, ticketing, payment, marketing, and messaging integrations, and says custom REST APIs and webhooks are supported. |
| Knowledge-base answers | Yes | Yes |
| Product | Chatbase provides customer-facing AI agents for customer support, sales, and product guidance across chat, email, and voice. | Verloop.io describes itself as an enterprise AI suite for automating inbound and outbound voice calls and omnichannel chats. |
| Security | Chatbase states GDPR compliance, SOC 2 Type II auditing, HIPAA eligibility, encryption in transit and at rest, regular backups and data that is not used to train shared models. | The security page describes role-based access control, multi-factor authentication, GDPR compliance, PII protections, and regional data residency. |
| Visual flow builder | No | Yes |
Plans
Chatbase
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
In their own words
Chatbase
Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.
Verloop.io
Verloop.io is a paid enterprise AI suite for automating inbound and outbound voice calls and omnichannel chats. Voice agents handle sales, support and service conversations, while chat automation supports customer engagement in more than 80 languages. A drag-and-drop or prompt-based generative AI builder creates conversation flows, with knowledge-base answers and human handoff available. Co-pilot tools suggest replies in real time and include conversation summaries and tone adjustment. Sparks audits all customer interactions and supplies coaching insights. Dashboards cover CSAT, conversation status, KPIs, agent activity and bot performance. Listed channels include WhatsApp, voice, websites, mobile or in-app, Facebook and Instagram. Integrations span CRM, ticketing, payment, marketing and messaging systems, with custom REST APIs and webhooks. Security descriptions include role-based access, multi-factor authentication, GDPR compliance, PII protection and regional data residency. The service runs on Android, iOS, web and API connections. Pricing is available on request.