VitalPBX vs Zoho Voice
VitalPBX
vitalpbx.comZoho Voice
zoho.comSide by side
| Figure | VitalPBX | Zoho Voice |
|---|---|---|
| Price from | $100/mo | $39/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 7 | 14 |
| Spec score · Business Phone Systems | 9.2 (#7) | 9.1 (#11) |
| Free plan | Yes | Yes |
| Integrations | The site lists CRM connectivity with Zoho, Odoo, and Salesforce, plus SMS and WhatsApp integration. | Native integrations include Zoho CRM, Desk, Recruit, Bigin, Meeting, Cliq, Zoho One and ManageEngine ServiceDesk Plus. |
| Rating on Apple App Store | VitalPBX Connect has insufficient ratings and reviews to display an overview. | 4.4 out of 5 from 397 ratings for ZDialer by Zoho Voice in the US store. |
| Rating on Capterra | 4.7 out of 5 from 15 reviews. | 4.0 out of 5 from 46 reviews. |
| Rating on Google Play | VitalPBX Connect is rated 3.3 out of 5 from 10 reviews. | 3.7 out of 5 from about 1.54K reviews for ZDialer by Zoho Voice. |
| Support | Community support includes the forum and wiki, while paid plans include ticket support and paid professional support is available. | The plan comparison lists 24/5 call, chat, and email support across plans, with priority support listed for Contact Center. |
Plans
VitalPBX
- CommunityFree
- Enterprise$100 a month
- Call Center$200 a month
- Multi-Tenant$250 a month
- Enterprise$100 a month
- Call Center$200 a month
- Multi-Tenant$250 a month
Zoho Voice
- SoloFree
- Enterprise Telephony - Basic$39 a month
- Standard$49 a month
- Enterprise Telephony - Standard$59 a month
- Enterprise Telephony - Contact Center$79 a month
- Business Phone - Team$120 a month
- Business Phone - Office$360 a month
- Business Phone - Corporate$1,200 a month
- BasicPrice not published
- Contact CenterPrice not published
In their own words
VitalPBX
VitalPBX is a phone system with desktop and mobile apps, available through web, Windows, macOS, Linux, iOS, and Android. It includes an auto attendant, custom call routing, and voicemail transcription. Its free Community plan costs nothing and lists 12 extensions, 2 VitXi WebRTC clients, and 20 devices. Three paid plans are listed, all billed monthly: Enterprise costs $100 a month and includes 50 VitXi WebRTC clients, 2 mobile clients, and 1 tenant. Call Center costs $200 a month and lists 2 mobile clients and 1 tenant. Multi-Tenant costs $250 a month and lists 2 mobile clients. The plan descriptions provide different quantities of extensions, devices, WebRTC clients, mobile clients, and tenants, so those allowances are central details when choosing between them. VitalPBX is the maker and is headquartered in Miami, Florida, United States.
Zoho Voice
Zoho Voice is online telephony software for buying phone numbers and making or receiving local and international business calls through Zoho's cloud PBX. It supports inbound and outbound calling, local and toll-free numbers, forwarding, transfers, and direct extension dialing. Contact center tools include multi-level IVR, queues, live monitoring, and listening, whispering, and barging. The service also offers WhatsApp and Telegram messaging; two-way SMS is available for US, Canada, and Australia numbers. Call Intelligence can transcribe recorded calls and summarize intent, sentiment, customer satisfaction, and agent scores. Integrations include Zoho CRM, Desk, Recruit, Bigin, and ManageEngine ServiceDesk Plus Cloud, with Deluge available to connect other apps. Zoho Voice has a free plan and a 15-day free trial without a credit card. Paid plans start at $34/user/mo (annual). It runs on web, Windows, macOS, Linux, iOS, and Android. Zoho Voice is a separate subscription, not included in a Zoho One license. The maker was founded in 1996.