Vivantio vs Zunoy

Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams. Its ITIL 4-aligned capabilities cover incident, problem, change, and service request management. No-code workflows trigger actions across tickets, approvals, notifications, and escalations. A configurable branded portal lets users find answers, log incidents, and raise requests from any device. Asset management tracks assets and configuration items through their lifecycle and links them to tickets and changes. FLEXBridge provides more than 600 built-in integrations, including Microsoft Teams, Slack, Azure Active Directory, Jira, and Tableau; every price point includes full API access. Vivantio offers SaaS and can provide on-premise deployment when regulatory requirements call for it. The company lists HIPAA, SOC 2, ISO 27001, and Cyber Essentials+ among its security credentials. Its data-processing addendum states that customer data is encrypted at rest with AES-256 and hosted on Microsoft Azure infrastructure. Pricing starts at $49 per agent per month, billed annually, and there is no free plan. Listed support includes dedicated onboarding, a customer success manager, and US and UK technical support. Vivantio was founded in 2003 and is headquartered in Boston, with product and engineering in Bristol, UK.

Zunoy is a web-based HRMS directory for finding employees and understanding reporting structures. Search can use name, role, department, or branch. Employee profile cards may show IDs, official email, joining date, contact and address details, emergency contacts, and professional links. Its interactive multi-tier org chart maps lines from executive leads to individual contributors and updates when reporting relationships change. Directory analytics cover headcount, active employees, branch and department distribution, tenure bands, and gender diversity. Data can flow into payroll, attendance, and performance modules, including designation information for payroll and reporting lines for review cycles. The integrations hub connects Slack, Discord, Microsoft Teams, Telegram, email, and custom webhooks, recording event times, delivery status, metadata, and raw JSON previews. Zunoy describes role-based access and audit trails. A free plan covers up to seven employees. Core HR is listed at ₹30 per month, billed monthly, with a 25-seat minimum for paid plans and possible taxes.