Vodia PBX vs Zoom Phone

Vodia PBX is a SIP private branch exchange that connects telephone trunks with user extensions. It handles call transfers, conferences, incoming queues, hunt groups, paging and parked calls, alongside auto attendants and advanced call routing. Call-center tools include agent groups, queue login and logout, service-level measurements, callbacks and outbound dialing lists. The system supports multiple business numbers and voicemail transcription. Vodia describes JavaScript-based voice agents that integrate with OpenAI, ElevenLabs and other AI platforms, and lists integrations including Microsoft 365, Salesforce, HubSpot, Zoho, Cliniko and Cloudbeds. Calls can be encrypted with TLS, SRTP and ZRTP; the product overview also describes automatic intrusion detection. Deployment options include cloud, on-premise and hybrid environments. Users can access a browser client or native Windows, Android and iOS apps; listed platforms also include Linux, macOS and API access. Pricing is on request, with a 60-day trial. Prepaid licenses have fixed extension bundles, while usage-based licensing has no predefined extension limit.

Zoom Phone is a cloud VoIP phone system for making and receiving calls over broadband internet. Its connected communications offering supports calls, video, chat, SMS and fax, with desktop and mobile apps. Call management includes auto attendants, IVR, call queues, business-hours routing, recording and voicemail transcription. Plans include post-call summaries, voicemail prioritization and task extraction. You can port existing numbers or purchase new ones; a domestic number is included. Zoom lists integrations with Salesforce, Slack, Contact Center, Microsoft and Google, and APIs for adding phone capabilities to custom applications. Global PSTN coverage is listed in 49+ countries, with an option to bring your own carrier. Zoom states 99.999% uptime and lists E911 and failover options through Zoom Phone Local Survivability. Plan details list 256-bit authentication and media encryption support, FedRAMP Moderate compliance, and 24x7 live chat and phone support. Pricing starts at $10 per user per month for Metered calling. There is no free plan, though a free trial is available.