Volume Reach vs Zoho Voice
Volume Reach
volumereach.comZoho Voice
zoho.comSide by side
| Figure | Volume Reach | Zoho Voice |
|---|---|---|
| Price from | $20/mo | $39/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 14 |
| Spec score · Voicemail Drop Software | 7.7 (#28) | 8.6 (#7) |
| Data retention | The privacy policy says account data is generally retained for 30 days after account termination before permanent deletion, subject to stated legal and business exceptions. | For deleted or inactive account data, the stated retention period is generally 90 days before removal from the active database, followed by permanent deletion from backups after another 90 days. |
| Integrations | The site says users can import contacts from CSV or connect lead sources through the API; its privacy policy names Twilio, LiveKit, Stripe, OpenAI, Deepgram, Cartesia, ElevenLabs, PostHog, and Google Cloud Platform as service providers. | Native integrations include Zoho CRM, Desk, Recruit, Bigin, Meeting, Cliq, Zoho One and ManageEngine ServiceDesk Plus. |
| Power dialer | The multi-line dialer supports four concurrent lines with predictive pacing, inbound routing, and urgent callbacks. | Power Dialer campaigns automate outbound calling and can include up to 40 agents. |
| Support | The privacy policy lists [email protected] for privacy requests and questions about data practices. | The plan comparison lists 24/5 call, chat, and email support across plans, with priority support listed for Contact Center. |
Plans
Volume Reach
- SMS$20 a month
- CRM$50 a month
- Basic SMS + CRM$70 a month
- Multi-line Dialer$90 a month
- AI Dialer$100 a month
Zoho Voice
- SoloFree
- Enterprise Telephony - Basic$39 a month
- Standard$49 a month
- Enterprise Telephony - Standard$59 a month
- Enterprise Telephony - Contact Center$79 a month
- Business Phone - Team$120 a month
- Business Phone - Office$360 a month
- Business Phone - Corporate$1,200 a month
- BasicPrice not published
- Contact CenterPrice not published
In their own words
Volume Reach
Volume Reach has no write-up on Specifiction yet; its figures are above.
Zoho Voice
Zoho Voice is online telephony software for buying phone numbers and making or receiving local and international business calls through Zoho's cloud PBX. It supports inbound and outbound calling, local and toll-free numbers, forwarding, transfers, and direct extension dialing. Contact center tools include multi-level IVR, queues, live monitoring, and listening, whispering, and barging. The service also offers WhatsApp and Telegram messaging; two-way SMS is available for US, Canada, and Australia numbers. Call Intelligence can transcribe recorded calls and summarize intent, sentiment, customer satisfaction, and agent scores. Integrations include Zoho CRM, Desk, Recruit, Bigin, and ManageEngine ServiceDesk Plus Cloud, with Deluge available to connect other apps. Zoho Voice has a free plan and a 15-day free trial without a credit card. Paid plans start at $34/user/mo (annual). It runs on web, Windows, macOS, Linux, iOS, and Android. Zoho Voice is a separate subscription, not included in a Zoho One license. The maker was founded in 1996.