Vtiger Help Desk vs Zammad
Vtiger Help Desk
vtiger.com
Zammad
zammad.orgSide by side
| Figure | Vtiger Help Desk | Zammad |
|---|---|---|
| Price from | $12/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 12 | 6 |
| Spec score · Help desk software | 9.2 (#3) | 6.9 (#90) |
| Included agent seats | 10 | 5 |
| API access | Yes | Yes |
| Customer portal | Customers can use a private portal to engage and exchange documents. | Yes |
| Founded | 2004 | 2016 |
| Free plan | Yes | Yes |
| Help center | Yes | Yes |
| Shared inbox | Yes | Yes |
| SLA management | SLAs support prioritization, escalations, response expectations, and reliability. | Yes |
| Ticket automation | Yes | Yes |
Plans
Vtiger Help Desk
- One PilotFree
- One Growth$12 a month
- One Professional$30 a month
- One Enterprise$42 a month
- One AI$50 a month
- One AI Single App UserPrice not published
- One AI Standard UserPrice not published
- One Enterprise Single App UserPrice not published
- One Enterprise Standard UserPrice not published
- One Growth Standard UserPrice not published
Zammad
- Starter v2Price not published
- Professional v2Price not published
- Plus v2Price not published
- BusinessPrice not published
- EnterprisePrice not published
- CorporationPrice not published
In their own words
Vtiger Help Desk
Vtiger Help Desk is a customer support tool for managing cases and team workflows. It includes a shared inbox, SLA management, help center, ticket automation, customer portal, and API access. Case creation, assignment, and resolution can be automated, while insights cover resolution time, workload, satisfaction ratings, and other metrics. Teams can coordinate with @mentions, co-owners, internal tickets, and work orders. The free plan allows up to 10 users and 3,000 records, with 1,000 emails per month and 3 GB of storage. A 15-day trial is available without a credit card. Paid plans are listed from $12 per user per month when billed annually; the pricing information also gives a starting price of INR 840 per user per month. Pricing can be viewed monthly or yearly, with yearly pricing saving up to 34%. Mobile apps are available for iPhone, iPad, and Android. Vtiger lists integrations with more than 500 business applications and links to Security Center and GDPR Readiness information.