WA Desk vs Whelp
WA Desk
wadesk.co
Whelp
whelp.coSide by side
| Figure | WA Desk | Whelp |
|---|---|---|
| Price from | ₹1,499/mo | $29/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 5 |
| Spec score · WhatsApp Customer Service Software | 7.3 (#27) | 8.7 (#8) |
| Channels | The unified inbox supports WhatsApp Business, email or Gmail, Telegram, and two-way SMS via Twilio or another provider. | The site lists WhatsApp, live chat, SMS and voice through Twilio, email, Instagram, Facebook Messenger, Telegram, LINE and Viber. |
| Headquarters | Noida, Uttar Pradesh, India | New York, United States |
| Product | WA Desk is a WhatsApp-first customer-support helpdesk that turns conversations into tickets for teams to manage together. | Whelp describes itself as a conversational customer support platform combining AI with human support across customer channels. |
| Security | The security statement says data is encrypted in transit with TLS/SSL and at rest, with encrypted backups, role-based permissions, and hosting on AWS and Azure. | Whelp says its cloud connections are end-to-end encrypted and offers two-factor authentication and secure access controls. |
| Shared inbox | Agents use individual logins to manage conversations in a shared inbox with assignment, internal notes, tags, and collision detection. | The product provides one shared inbox with unified customer profiles, conversation history, assignment, collaboration and team replies. |
| Support | The site lists sales, support, and demo contact options, and Growth includes priority support. | The Advanced plan includes 24/7 support by live chat and email, while Premium includes dedicated onboarding. |
Plans
Whelp
- FreeFree
- Standard$29 a month
- Advanced$79 a month
- FreeFree
- PremiumPriced on request
In their own words
Whelp
Whelp is a conversational customer support platform that combines AI agents with human support across customer channels. Its shared inbox brings WhatsApp, web chat, SMS, email, voice, Instagram, Messenger and Telegram into one workspace, alongside a unified customer profile and conversation history. AI agents learn from help center content, policies and catalogs; they can look up orders, bookings and accounts, then hand conversations to people with context. Listed channels also include LINE and Viber, and integrations include services such as Shopify, Stripe, Salesforce, Webex and Amazon Connect. Agents can use Whelp in a browser or through iOS and Android apps. The company says its cloud connections are end-to-end encrypted and offers two-factor authentication and secure access controls. Every plan includes unlimited conversations, though Meta bills WhatsApp Business Platform conversation fees separately. The Free plan has one seat. Standard costs $29 a month per seat, and Advanced costs $79 a month per seat.