Wiki.js vs Zendesk Guide
Wiki.js
js.wiki
Zendesk Guide
zendesk.comSide by side
| Figure | Wiki.js | Zendesk Guide |
|---|---|---|
| Price from | Free | $19/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 10 |
| Spec score · Knowledge base software | 8.7 (#24) | 9.2 (#3) |
| Spec score · HR Knowledge Base Software | 8.0 (#17) | 8.5 (#10) |
| Publishing audience | both | both |
| Custom domain | Yes | Yes |
| Free plan | Yes | No |
| Integrations | Wiki.js lists more than 50 integrations for authentication, logging, rendering, search, and storage. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
| SSO support | Yes | Yes |
| Version history | Yes | Yes |
Plans
Zendesk Guide
- Suite Team$55 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPrice not published
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPriced on request
In their own words
Wiki.js
Wiki.js is a knowledge base for writing and sharing documentation, available as self-hosted software under the AGPL license. It can run in Docker, Kubernetes, or bare-metal environments on Linux, macOS, and Windows. Its editor supports Markdown with live preview, tables, tabsets, diagrams, math, and syntax highlighting for more than 180 languages. Authentication options include OIDC, LDAP, SAML 2.0, and local authentication; permissions can be granted, denied, and inherited across groups and page rules. Edits are attributed, compared, and restorable, and content can synchronize with Git or be pushed to local disk and cloud storage such as S3, Azure, and GCP. In version 3.0 beta, Wiki.js uses Node.js with PostgreSQL, adds real-time collaboration, and exposes user-interface actions as REST endpoints documented with OpenAPI. Stable releases require Node.js 18.x or later and a supported database, including PostgreSQL, MySQL, MariaDB, MSSQL, or SQLite3. The self-hosted plan is free forever.
Zendesk Guide
Zendesk Guide has no write-up on Specifiction yet; its figures are above.