Wikidot vs Zendesk Guide
Wikidot
wikidot.com
Zendesk Guide
zendesk.comSide by side
| Figure | Wikidot | Zendesk Guide |
|---|---|---|
| Price from | $4.16/mo | $19/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | Yes | Yes |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 7 | 10 |
| Spec score · Knowledge base software | 8.9 (#11) | 9.2 (#3) |
| Custom domain | Yes | Yes |
| Documentation | Official documentation is organized into Articles, Syntax, Modules and Changelog sections, with per-syntax pages and code examples. | Official documentation includes getting-started tutorials, agent and administrator guides, REST API v2 references and Apps references. |
| Free plan | Yes | No |
| Headquarters | Toruń, Poland | San Francisco, California, United States |
| Integrations | Wikidot describes Gravatar integration for anonymous users and says sites can embed selected HTML code from social sites or import RSS feeds. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
| Security controls | Wikidot describes HTTPS with at least 128-bit SSL for sensitive areas, anti-XSS/session-stealing measures and restricted database access. | Zendesk describes SSO, two-factor authentication, IP restrictions, redaction, audit logs and optional BYOK encryption. |
| System requirements | The installation guide lists GNU/Linux or Mac OS X, PostgreSQL 8.3, PHP 5.2+, Lighttpd, ImageMagick, LaTeX, PHP gd/tidy, PEAR, file and Git. | The web application requires Windows or macOS, at least 8 GB RAM, 10 Mbps upload and download, and current Chrome, Firefox, Safari or Edge with JavaScript, cookies and local storage enabled. |
| Version history | Yes | Yes |
| What it does | Wikidot provides hosted wiki-based websites for publishing, document sharing, collaboration and communities. | Zendesk Guide provides customizable internal, IT, agent-only and customer-facing knowledge bases with self-service access. |
Plans
Wikidot
- Free accountFree
- Community SiteFree
- Pro Lite account$49.90 a year
- Additional slots$59.90 a year
- Pro account$119.90 a year
- Pro+ account$239.90 a year
- Pro Plus account$239.90 a year
Zendesk Guide
- Suite Team$55 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPrice not published
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPriced on request
In their own words
Zendesk Guide
Zendesk Guide has no write-up on Specifiction yet; its figures are above.