Zendesk Guide vs Ziikly
Zendesk Guide
zendesk.comZiikly
ziikly.comSide by side
| Figure | Zendesk Guide | Ziikly |
|---|---|---|
| Price from | $19/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 10 | 4 |
| Spec score · Knowledge base software | 9.2 (#3) | 8.2 (#60) |
| Publishing audience | both | internal |
| Free plan | No | Yes |
| Integrations | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. | The integrations page lists tools including Stripe, Bokio, HubSpot, Shopify, GitHub, Slack, and Notion; some are marked beta. |
| SSO support | Yes | Yes |
| What it does | Zendesk Guide provides customizable internal, IT, agent-only and customer-facing knowledge bases with self-service access. | Ziikly provides a private team knowledge base plus read-only unified customer search across connected business tools. |
Plans
Zendesk Guide
- Suite Team$55 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPrice not published
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPriced on request
Ziikly
- FreeFree
- ProPrice not published
- BusinessPrice not published
- EnterprisePrice not published
In their own words
Zendesk Guide
Zendesk Guide has no write-up on Specifiction yet; its figures are above.