BMC Helix Discovery

Spec sheet

What it does

BMC Helix Discovery automatically discovers datacenter inventory, configuration and relationships, then maps applications to infrastructure.Read 15 Oct 2026 · docs.helixops.ai

Purpose

BMC Helix Discovery provides visibility into IT assets and service dependencies across cloud and on-premises environments.Read 3 Oct 2026 · helixops.ai

Deployment

The product is offered as SaaS or on-premises deployment.Read 15 Oct 2026 · helixops.ai

API

The REST API uses JSON, OAuth 2.0 tokens and Swagger-described endpoints for discovery runs, credential management, data queries and TKU uploads.Read 15 Oct 2026 · docs.helixops.ai

Integrations

BMC Helix Discovery can synchronize discovered information with BMC Helix CMDB, and its documentation describes supported integration with ServiceNow CMDB releases.Read 3 Oct 2026 · docs.helixops.ai

Compliance

BMC Helix lists ISO 27001, ISO 27017, ISO 27018, ISO 22301, SOC 1, SOC 2, SOC 3, C5 and CSA STAR evidence in its trust center.Read 15 Oct 2026 · helixops.ai

Support

BMC Helix says its Support hub offers solution-specific documentation, training, and case management.Read 3 Oct 2026 · helixops.ai

Headquarters

Houston, Texas, USARead 28 Sep 2026 · helixops.ai

Founded

1980Read 28 Sep 2026 · helixops.ai

Agentless discovery

Agentless continuous scans discover assets and map relationships across cloud and on-premises environments.Read 15 Oct 2026 · helixops.ai

API extensibility

An API-access user can receive a permanent or expiring token, and the Outpost supports JWT tokens from BMC Helix Portal.Read 15 Oct 2026 · docs.helixops.ai

Apple app scope

BMC Helix Digital Workplace is a free iPhone and iPad app for service requests, helpdesk tickets, FAQs, guides and service catalogs; it requires iOS or iPadOS 12 or later.Read 15 Oct 2026 · apps.apple.com

Certificate management

The product discovers and manages SSL/TLS certificates across infrastructure.Read 15 Oct 2026 · helixops.ai

Cloud access methods

AWS Systems Manager and Google Cloud IAP/IAM can discover hosts without direct SSH or public IP exposure.Read 15 Oct 2026 · docs.helixops.ai

Cloud integrations

Cloud discovery supports AWS, Microsoft Azure and Google Cloud resources, including EC2, RDS, EKS, Azure virtual machines and Google Compute Engine.Read 15 Oct 2026 · docs.helixops.ai

CMDB integration

CMDB synchronization supports BMC Remedyforce and BMC Helix CMDB through the CMDB REST API.Read 15 Oct 2026 · docs.helixops.ai

Company headquarters listing

Gartner’s vendor profile lists BMC Helix headquarters in Santa Clara, USA, with 1,001–5,000 employees.Read 15 Oct 2026 · gartner.com

Company legal name

The registered legal entity is BMC Helix, Inc., headquartered at 2103 CityWest Blvd., Houston, Texas.Read 15 Oct 2026 · lei.bloomberg.com

Company profile

LinkedIn lists BMC Helix as privately held, founded in 2025, with 1,001–5,000 employees.Read 15 Oct 2026 · linkedin.com

Compliance inventory

Automated asset inventories are intended to support audits and regulatory compliance.Read 15 Oct 2026 · helixops.ai

Credential security

Credentials remain on the Outpost, with the vault protected using 256-bit AES-GCM encryption.Read 15 Oct 2026 · docs.helixops.ai

Data reconciliation

Data reconciliation combines topology sources into a unified asset view.Read 15 Oct 2026 · helixops.ai

Discovery

Agentless continuous discovery scans assets and maps relationships across cloud and on-premises environments.Read 3 Oct 2026 · helixops.ai

Documentation depth

Documentation includes product architecture, deployment requirements, security, cloud discovery, REST and Swagger API procedures, and integration guides.Read 15 Oct 2026 · docs.helixops.ai

Intended use

The product page describes use cases including security and compliance, service awareness, enterprise asset management, and multi-cloud visibility.Read 3 Oct 2026 · helixops.ai

Licence

The product is sold under paid per-asset or resource-unit subscriptions and the public pages do not provide an open-source licence.Read 15 Oct 2026 · docs.helixops.ai

Licensing limit

Unique assets discovered directly or ingested through Intelligent Integrations count toward Discovery asset usage, while duplicate assets count once.Read 3 Oct 2026 · docs.helixops.ai

Limit: capacity and customization

G2’s review summary flags data-storage capacity concerns for larger organizations, while reviewers request more customization flexibility.Read 15 Oct 2026 · g2.com

Limit: integrations and cost

SoftwareReviews feedback cites slow integration with newer cloud services and modern workloads, support delays and rising renewal costs.Read 15 Oct 2026 · infotech.com

Limit: scale and administration

Gartner reviewers report intelligent-integration issues at high loads, RBAC gaps, difficult custom-report or pattern debugging, complex navigation and CLI-dependent disk resizing.Read 15 Oct 2026 · gartner.com

Limit: setup complexity

G2 reviewers report that initial configuration, tuning and troubleshooting can require substantial technical effort, especially in large environments.Read 15 Oct 2026 · g2.com

Observability and AIOps

Discovery topology and third-party data can be ingested into the BMC Helix platform to support observability and AIOps insights.Read 3 Oct 2026 · helixops.ai

Observability context

Discovery topology and third-party data can be ingested into BMC Helix to support service awareness and AIOps analysis.Read 15 Oct 2026 · helixops.ai

Ownership news

A BMC Helix release dated October 2, 2026 says Montagu completed a majority acquisition through a carve-out, leaving KKR with a minority stake and making Helix fully independent.Read 15 Oct 2026 · helixops.ai

Pattern library

The Discovery library contains more than 650 patterns for products including Oracle, SAP, IBM, VMware, Hadoop and Citrix, with monthly additions.Read 15 Oct 2026 · docs.helixops.ai

Praise: patterns and deployment

Gartner reviewers praise broad discovery-pattern coverage, straightforward installation, Outpost architecture, native Helix or Remedy integration and smooth updates.Read 15 Oct 2026 · gartner.com

Praise: reliability and productivity

SoftwareReviews respondents commonly describe Discovery as reliable, trustworthy and productivity-enhancing, with strong configuration-item and dependency visibility.Read 15 Oct 2026 · infotech.com

Praise: usability and discovery

G2 reviewers repeatedly praise the intuitive interface, fast automated asset discovery, agentless operation and dependency mapping.Read 15 Oct 2026 · g2.com

Rating on Apple App Store

5.0 out of 5 from 9 ratingsRead 15 Oct 2026 · apps.apple.com

Rating on G2

4.2 out of 5 from 67 reviewsRead 15 Oct 2026 · g2.com

Rating on Gartner Peer Insights

4.5 out of 5 from 70 ratingsRead 15 Oct 2026 · gartner.com

Rating on SoftwareReviews

7.6 out of 10 from 49 reviewsRead 15 Oct 2026 · infotech.com

Release cadence

The support catalog lists BMC Helix Discovery 26.2.00 released April 24, 2026, with several 26.1 and 25.4 maintenance releases preceding it.Read 15 Oct 2026 · webapps.bmc.com

Security features

The product can expose hidden or undocumented assets and dependencies and discover and manage SSL/TLS certificates.Read 3 Oct 2026 · helixops.ai

Security practices

The BMC Helix Trust Center says its services use secure development practices, continuous monitoring, incident response, and logical customer-environment isolation.Read 3 Oct 2026 · helixops.ai

Self-hosted component

The Outpost is application software installed on a dedicated Windows server in a datacenter or public cloud.Read 15 Oct 2026 · docs.helixops.ai

Service blueprints

Blueprint-based automated service modeling creates dependency models for business and technical services.Read 15 Oct 2026 · docs.helixops.ai

Service modeling

The product uses a library of service modeling blueprints to visualize and control infrastructure supporting business needs.Read 3 Oct 2026 · helixops.ai

System requirements

Outpost requirements list 64-bit Windows Server 2016, 2019, 2022 or 2025, two CPUs and 60 GB disk; 8 GB RAM is minimum, or 16 GB for cloud, mainframe or storage scans.Read 15 Oct 2026 · docs.helixops.ai

Third-party data

BMC Helix Intelligent Integrations can ingest asset and topology data from third-party sources; without BMC Helix AIOps, event, metric, and log data ingestion is excluded.Read 3 Oct 2026 · docs.helixops.ai

Transport security

Outpost communication is outbound HTTPS with an additional AES-encrypted message layer established during registration.Read 15 Oct 2026 · docs.helixops.ai

Plans and prices

Every BMC Helix Discovery plan and price →

Where Specifiction places it

• Network Discovery Software#4 of 358.9