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SPECIFICTION
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Dollu CCaaS

dollu.com

WebAPI
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Spec score 7.6 #6 of 24 in Virtual Phone Number Services

Spec sheet

What it does
CCaaS brings inbound and outbound voice, web chat, email, WhatsApp, SMS, RCS and social messaging into one routing engine and agent desktop.Read 3 Oct 2026 · dollu.com
Integrations
The browser agent desktop can embed in Salesforce, Microsoft Dynamics, Zendesk, ServiceNow, HubSpot, Freshdesk and Zoho; the specifications also list a REST API.Read 3 Oct 2026 · dollu.com
Headquarters
Noida, IndiaRead 28 Sep 2026 · dollu.com
Founded
2016Read 28 Sep 2026 · dollu.com
Availability and support
The specifications state a 99.99% platform SLA, 24×7 NOC support, P1 response within 15 minutes and a customer success manager.Read 3 Oct 2026 · dollu.com
Company history
Dollu says it began in Noida in 2016 as a wholesale voice provider and has since grown into a global carrier and communications provider.Read 3 Oct 2026 · dollu.com
Digital channel scope
omnichannelRead 23 Sep 2026 · dollu.com
Inbound calling
YesRead 23 Sep 2026 · dollu.com
IVR builder
YesRead 23 Sep 2026 · dollu.com
Number coverage
The platform includes inbound numbers in 110+ countries and outbound dialling via Dollu’s carrier network.Read 3 Oct 2026 · dollu.com
Outbound dialer
YesRead 23 Sep 2026 · dollu.com
Outbound dialler
The dialler supports preview, progressive and predictive modes, answering-machine detection, calling-hour controls and do-not-call scrubbing.Read 3 Oct 2026 · dollu.com
Pricing terms
Pricing is per seat per month with monthly or annual terms; Dollu says it publishes the pricing model rather than a public rate card and provides actual rates on request.Read 3 Oct 2026 · dollu.com
Recording
Voice and screen recordings can be encrypted and retained regionally to policy, with automatic PCI pause and resume at payment steps.Read 3 Oct 2026 · dollu.com
Routing and IVR
Routing can use skills, language, priority, customer value and CRM lookups, with a visual IVR and flow builder and callback-in-queue.Read 3 Oct 2026 · dollu.com
Security and compliance
The CCaaS specifications list PCI-DSS, GDPR, TCPA, TRAI and Ofcom dialling rules, plus ISO 27001 and SOC 2; Dollu describes its ISO 27001 status as aligned, with certification status available on request.Read 3 Oct 2026 · dollu.com
Who it is for
Dollu names BPOs and outsourcers, e-commerce and retail, banking, insurance and fintech, healthcare, travel and hospitality, and utilities and telecom operators as typical use cases.Read 3 Oct 2026 · dollu.com
Workforce and quality
Workforce tools forecast demand and support scheduling and adherence; quality tools include scorecards and speech and text analytics across 100% of conversations.Read 3 Oct 2026 · dollu.com
Workforce management
YesRead 23 Sep 2026 · dollu.com

Plans and prices

Cloud Contact Centre (CCaaS) Priced on request Per seat per month; monthly or annual terms, with metered or bundled minutes. Request a quote for actual rates. 10 to 5,000+ concurrent agents · monthly flex for seasonal peaks · volume pricing above 100 seats Read 3 Oct 2026 · dollu.com

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Where Specifiction places it

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