Sonetel
sonetel.com
What it is
Sonetel provides virtual business phone numbers and AI-powered communication for entrepreneurs. Its numbers are available in 78 countries, and incoming calls can ring across a user's devices. On paid plans, outgoing calls can display the business number. Sonetel describes AI voicemail and call summaries; summaries can include decisions, actions and a drafted follow-up email. Its Basic plan is free and includes SMS-to-email, incoming calls in the Sonetel app and user voicemail. Premium costs $9.95 a month when billed annually, with one free phone number per user, calls to 40+ countries, caller ID, transcription and recording. Business costs $29.95 a month when billed annually and includes five free phone numbers per user and those listed calling features, as well as team features and voice response menus. Premium includes 2,000 free call and forwarding minutes per user per month; Business includes 4,000, with one concurrent outbound call per user within the free allowance. Sonetel offers custom call routing, an auto attendant, desktop and mobile apps, and a Zapier integration for starting calls from automated workflows. Access includes Android, iOS, Linux, macOS, web, Windows and an API. The company is headquartered in Stockholm, Sweden, and its services launched in 2009.
Spec sheet
- Product
- Sonetel provides virtual business phone numbers and AI-powered communication for entrepreneurs.Read 4 Oct 2026 · sonetel.com
- Platforms
- The VoIP number works through Sonetel apps for iOS, Android, Mac, Windows, and Linux; the company also links to its web app and developer API.Read 4 Oct 2026 · sonetel.com
- Free plan
- YesRead 22 Sep 2026 · sonetel.com
- Paid from
- 9.95Read 22 Sep 2026 · sonetel.com
- Integrations
- Sonetel offers a Zapier integration that can start phone calls from automated workflows.Read 4 Oct 2026 · sonetel.com
- Support
- The privacy policy lists telephone, chat, and email as ways customers can contact customer service.Read 4 Oct 2026 · sonetel.com
- Headquarters
- Stockholm, SwedenRead 19 Oct 2026 · sonetel.com
- Company
- Sonetel says its headquarters are in Stockholm, Sweden, and its services launched in 2009.Read 4 Oct 2026 · sonetel.com
- AI features
- Sonetel describes AI voicemail and call summaries, with call summaries including decisions, actions, and a drafted follow-up email.Read 4 Oct 2026 · sonetel.com
- Auto attendant
- YesRead 22 Sep 2026 · sonetel.com
- Business numbers
- multipleRead 22 Sep 2026 · sonetel.com
- Call routing
- customRead 22 Sep 2026 · sonetel.com
- Calling
- Incoming calls can ring across a user's devices, and outgoing calls can show the business number on a paid plan.Read 4 Oct 2026 · sonetel.com
- Desktop and mobile apps
- YesRead 22 Sep 2026 · sonetel.com
- Global numbers
- Its VoIP number page says numbers are available in 78 countries.Read 4 Oct 2026 · sonetel.com
- Included users
- 1Read 22 Sep 2026 · sonetel.com
- Privacy and security
- Sonetel says it uses firewalls and antivirus software, limits employee access to stored personal data, and requires usernames and passwords for access.Read 4 Oct 2026 · sonetel.com
- SMS limit
- Two-way SMS is available on numbers in 15 of the 78 countries where Sonetel sells numbers, and free trial numbers cannot send SMS.Read 4 Oct 2026 · sonetel.com
- Team and routing
- The Business plan includes team features and voice response menus, and Sonetel describes cloud call forwarding and SIP trunking for existing PBXs.Read 4 Oct 2026 · sonetel.com
- Usage limits
- Premium includes 2,000 free call and forwarding minutes per user per month, while Business includes 4,000; each user can make one concurrent outbound call within the free allowance.Read 4 Oct 2026 · sonetel.com
- Voicemail transcription
- YesRead 22 Sep 2026 · sonetel.com
Plans and prices
Basic Free Prices shown per month when billed annually. SMS-to-email · Free incoming calls in the Sonetel app · User voicemail Read 22 Sep 2026 · sonetel.com
Premium $9.95 a month Prices shown per month when billed annually. 1 free phone number per user · free calls to 40+ countries · caller ID · transcription · recording Read 4 Oct 2026 · sonetel.com
Business $29.95 a month Prices shown per month when billed annually. 5 free phone numbers per user · free calls to 40+ countries · caller ID · transcription · recording Read 4 Oct 2026 · sonetel.com
Basic Price not published Prices shown per month when billed annually. SMS-to-email · paid number and calls charged separately Read 4 Oct 2026 · sonetel.com
Strong points and limits
Strong points
- Numbers available in 78 countries
- Free Basic plan includes in-app incoming calls
- AI call summaries can draft follow-up emails
- Apps available across listed mobile and desktop platforms
Limits
- Two-way SMS is available in only 15 number countries
- Free trial numbers cannot send SMS
- Free call allowance permits one concurrent outbound call per user
Who it suits
Sonetel suits entrepreneurs seeking virtual business numbers across devices, with team features and voice response menus available on Business. Its cloud call forwarding and SIP trunking may also suit users with existing PBXs.
Verdict
Sonetel offers virtual numbers, call routing and AI voicemail and summaries, with a free tier and paid plans. Check country availability, SMS coverage and monthly minute allowances against your calling needs.
Where Specifiction places it
- Business Phone Systems#21 of 1678.8
- Virtual Phone Number Services#4 of 248.6
