ECI Homebuilder Sales

Spec sheet

What it does

The suite combines CRM, lot maps, virtual tours, design previews and customer-experience tools for homebuilders.Read 21 Oct 2026 · ecisolutions.com

Product

The Sales Suite combines a homebuilder CRM, interactive lot maps, virtual tours, and customer experience tools to help builders attract, qualify, and convert buyers.Read 4 Oct 2026 · ecisolutions.com

Deployment

GetApp lists web, Android and iPhone/iPad as supported platforms.Read 21 Oct 2026 · getapp.com

API

ECI says Lasso has a general API for connecting other business systems.Read 21 Oct 2026 · ecisolutions.com

Integrations

Lasso lists prebuilt connections for SAPPHIRE Build, Mark Systems, AtlasRTX and Avesdo.Read 21 Oct 2026 · ecisolutions.com

Support

ECI says customers receive guided onboarding, role-based training, and ongoing support tailored to homebuilder sales operations.Read 4 Oct 2026 · ecisolutions.com

Headquarters

ECI lists its corporate headquarters at 1500 Solana Blvd, Suite 6500, Westlake, Texas 76262.Read 21 Oct 2026 · ecisolutions.com

Adoption

Builders can adopt the suite in stages, starting with modules such as CRM and lead management or virtual tours and lot maps.Read 4 Oct 2026 · ecisolutions.com

Automated follow-up

It sends personalized email and text follow-ups when leads arrive and during the buyer journey.Read 21 Oct 2026 · ecisolutions.com

Buyer feedback

AvidCX collects feedback at buyer journey milestones and uses AI-powered sentiment analysis to highlight trends and potential issues.Read 4 Oct 2026 · ecisolutions.com

Cloud access

LotVue is described as a cloud-based lot inventory management system with interactive map-based views.Read 4 Oct 2026 · ecisolutions.com

Cloud subprocessors

ECI identifies AWS, Google Cloud, Microsoft Azure, Oracle, IBM Cloud, Equinix and other infrastructure providers as subprocessors.Read 21 Oct 2026 · trust.ecisolutions.com

Company founding

ECI traces its origin to 1999, when it began as OfficeSupplies.com.Read 21 Oct 2026 · ecisolutions.com

Company history

ECI says it began its journey as OfficeSupplies.com in 1999 before shifting its focus to business management software and ERP.Read 4 Oct 2026 · ecisolutions.com

Company scale

ECI's about page reports 25,000 customers, 2,100 employees and 53 acquisitions.Read 21 Oct 2026 · ecisolutions.com

Company size

LinkedIn lists ECI as privately held, founded in 1999, with 1,001–5,000 employees.Read 21 Oct 2026 · linkedin.com

Follow-up

Automated personalized emails and texts help sales teams follow up with prospects throughout the buyer journey.Read 4 Oct 2026 · ecisolutions.com

Interactive maps

Interactive maps show homes, lots, plans and availability to qualify buyer interest.Read 21 Oct 2026 · ecisolutions.com

Lasso acquisition

ECI announced its acquisition of Lasso Data Systems on December 11, 2018; Lasso then served more than 500 builders and agencies.Read 21 Oct 2026 · ecisolutions.com

Lead management

It collects leads from websites, ads, portals, signage and walk-ins and automatically routes them to staff.Read 21 Oct 2026 · ecisolutions.com

License model

ECI's Lasso terms describe customer licensing and license-management controls that can restrict or suspend use, indicating proprietary software.Read 21 Oct 2026 · ecisolutions.com

Limit: data portability and support waits

A Capterra reviewer complains that exports and imports are limited, schemas are inaccessible and support waits can be long.Read 21 Oct 2026 · capterra.com

Limit: interface learning curve

G2 reviewers describe the interface as unattractive or difficult to learn at first.Read 21 Oct 2026 · g2.com

Limit: marketing depth

Software Finder and G2 reviewers describe email marketing as basic and ask for stronger customer-journey automation.Read 21 Oct 2026 · softwarefinder.com

Limit: reporting and bulk changes

Software Finder reviewers say custom reports need vendor help and bulk changes across communities are unavailable.Read 21 Oct 2026 · softwarefinder.com

Limit: usability and navigation

Capterra reviews report cumbersome navigation, duplicate information and reliance on support videos to find functions.Read 21 Oct 2026 · capterra.com

Lot maps

Interactive maps show real-time lot availability, pricing, floor plans, and elevations, replacing static PDFs with filterable inventory.Read 4 Oct 2026 · ecisolutions.com

Mobile app limitation

An Apple reviewer says client-admin and project-admin screens appear tiny and require zooming on touch devices.Read 21 Oct 2026 · apps.apple.com

Notable news

On May 20, 2026 ECI launched AvidCX Insights with sentiment analysis, five-year benchmarking, correlation analysis and proactive risk signals.Read 21 Oct 2026 · ecisolutions.com

Praise: builder focus

G2 reviewers repeatedly say the product is tailored to new-home builders and organizes builder-specific work well.Read 21 Oct 2026 · g2.com

Praise: organization and follow-up

G2 reviewers praise centralized information, email integration, reminders and automated follow-up that prevents prospects being forgotten.Read 21 Oct 2026 · g2.com

Praise: segmentation and support

A G2 reviewer praises detailed customer and community segmentation, streamlined campaigns, history tracking and responsive staff.Read 21 Oct 2026 · g2.com

Rating on Apple App Store

4.5 out of 5 from 2 reviewsRead 21 Oct 2026 · apps.apple.com

Rating on Capterra

4.1 out of 5 from 23 reviewsRead 21 Oct 2026 · capterra.com

Rating on G2

4.1 out of 5 from 14 reviewsRead 21 Oct 2026 · g2.com

Rating on GetApp

4.1 out of 5 from 23 reviewsRead 21 Oct 2026 · getapp.com

Rating on Software Finder

4 out of 5 from 7 reviewsRead 21 Oct 2026 · softwarefinder.com

Reporting and AI insights

CRM reporting traces campaigns and communities from click to close and is paired with AI-driven insights.Read 21 Oct 2026 · ecisolutions.com

Security certifications

ECI's trust center lists SOC 1 Type II, SOC 2 Type II and PCI badges.Read 21 Oct 2026 · trust.ecisolutions.com

Security controls

The trust center states that ECI performs annual third-party audits and penetration tests, maintains disaster recovery and cyber insurance, supports vulnerability disclosure, deletes data on request and uses centralized SSO.Read 21 Oct 2026 · trust.ecisolutions.com

Suite components

ECI announced the suite as Lasso CRM, LotVue, Insearch and AvidCX.Read 21 Oct 2026 · ecisolutions.com

Support and training

GetApp lists email/help desk, FAQ/forum, knowledge base, phone and chat support plus in-person, live-online, webinar, documentation and video training.Read 21 Oct 2026 · getapp.com

Virtual tours

Virtual tours let prospects explore homes online before appointments.Read 21 Oct 2026 · ecisolutions.com

Virtual tours and selections

Insearch provides interactive 3D tours and visualizers, while its online design center supports option selection and real-time pricing for MarkSystems users.Read 4 Oct 2026 · ecisolutions.com

Who it serves

The suite is designed for production, semi-custom, multifamily, build-to-rent, manufactured, and custom homebuilders, and supports OSCs, onsite agents, marketing teams, sales leaders, and design center staff.Read 4 Oct 2026 · ecisolutions.com

Zillow reviews

ECI says the Sales Suite can automatically syndicate verified homebuyer reviews directly to Zillow.Read 4 Oct 2026 · ecisolutions.com

Plans and prices

Every ECI Homebuilder Sales plan and price →

Where Specifiction places it

• Construction CRM Software#9 of 418.0