Fidelio ERP

Spec sheet

Product

Fidelio is a cloud ERP that brings sales, purchasing, production, accounting, and HR into one connected system.Read 12 Oct 2026 · fidelioerp.com

Deployment

cloudRead 20 Sep 2026 · fidelioerp.com

Integrations

The maker names Salesforce, Power BI, Shopify, Mailchimp, and HubSpot as tools Fidelio can connect with through APIs.Read 12 Oct 2026 · fidelioerp.com

Security

The maker describes encryption in transit and at rest, 24/7/365 environment monitoring, and annual security tests by KPMG-EGYDE.Read 12 Oct 2026 · fidelioerp.com

Headquarters

Montreal, Quebec, CanadaRead 28 Sep 2026 · fidelioerp.com

Company

Fidelio is marketed as Fidelio by Commsoft Technologies, with a listed Montreal office at 4446 Saint-Laurent Boulevard, Suite 200.Read 12 Oct 2026 · fidelioerp.com

Maker

The site identifies Fidelio as Fidelio by Commsoft Technologies and lists its Montreal office at 4446 Saint-Laurent Boulevard, Suite 200.Read 12 Oct 2026 · fidelioerp.com

Availability

Fidelio states a 99.95% service availability guarantee and says client hosting is entirely dedicated.Read 12 Oct 2026 · fidelioerp.com

B2B and B2C commerce

Fidelio's FAQ says its integrated B2B and B2C e-commerce platform automatically updates stock, prices, and orders.Read 12 Oct 2026 · fidelioerp.com

Business features

Its listed capabilities include sales management, CRM, B2B e-commerce, procurement, inventory, warehouse management, production, and employee management.Read 12 Oct 2026 · fidelioerp.com

Company history

Fidelio says it has more than 25 years of experience, but the opened About page does not state an exact founding year.Read 12 Oct 2026 · fidelioerp.com

Core modules

Listed modules include analytics, accounting, sales management, procurement, inventory, warehouse management, production, traceability, and employee management.Read 12 Oct 2026 · fidelioerp.com

Finance

The system handles general ledger, budgets, accounts receivable and payable, reporting, and financial analysis in real time.Read 12 Oct 2026 · fidelioerp.com

Finance module

YesRead 20 Sep 2026 · fidelioerp.com

Hosting and data

Fidelio says customer data is hosted on Microsoft Azure in Canada and remains customer-owned.Read 12 Oct 2026 · fidelioerp.com

Hosting and data location

Fidelio says its cloud ERP is hosted on Microsoft Azure in Canada and that customers retain ownership of their data.Read 12 Oct 2026 · fidelioerp.com

Intended customers

Fidelio is designed for small and midsize businesses, especially in distribution, manufacturing, and food and beverage.Read 12 Oct 2026 · fidelioerp.com

Inventory management

YesRead 20 Sep 2026 · fidelioerp.com

Manufacturing tools

YesRead 20 Sep 2026 · fidelioerp.com

Multi-entity support

YesRead 20 Sep 2026 · fidelioerp.com

Notable limitation

The maker says Active Directory login is still in development and Power BI report integration via API is described as coming soon on its Azure page.Read 12 Oct 2026 · fidelioerp.com

Order management

YesRead 20 Sep 2026 · fidelioerp.com

Platform access

The maker describes a cloud-based web platform accessible over the internet and says the ERP is available on desktop and mobile.Read 12 Oct 2026 · fidelioerp.com

Pricing model

The maker describes its SaaS offering as a monthly-fee service with licensing flexible to the number of users, but the opened pages do not state a price.Read 12 Oct 2026 · fidelioerp.com

Security testing

Fidelio says KPMG-EGYDE performs annual security tests and an EDR/SOC setup monitors the environment around the clock.Read 12 Oct 2026 · fidelioerp.com

Subscription

The FAQ says the subscription includes cloud software access, automatic updates, data security, technical support, and hosting; updates are quarterly.Read 12 Oct 2026 · fidelioerp.com

Support and implementation

Fidelio offers implementation guidance, a dedicated project manager, employee training, and technical support through its client portal.Read 12 Oct 2026 · fidelioerp.com

Support and updates

The subscription includes technical support and automatic updates, which the FAQ says arrive quarterly.Read 12 Oct 2026 · fidelioerp.com

Target businesses

The maker describes Fidelio as designed for small and midsize businesses in manufacturing, distribution, and food and beverage.Read 12 Oct 2026 · fidelioerp.com

Where Specifiction places it

• Distribution Accounting#9 of 197.6
• ERP Software#92 of 1297.3