Fluent Order Management

Spec sheet

Purpose

Fluent Order Management manages inventory availability, order orchestration, fulfillment, customer service, returns and post-purchase activity.Read 4 Oct 2026 · fluentcommerce.com

Audience

The product is presented for businesses managing complex commerce across brands, regions, channels and fulfillment models.Read 4 Oct 2026 · fluentcommerce.com

Integrations

Fluent Connect links the platform with external systems; documented integration options include REST and GraphQL APIs, webhooks, and connectors for Salesforce, commercetools, Adobe and SCIM.Read 4 Oct 2026 · docs.fluentcommerce.com

Security

Fluent reports SOC 2 Type 2 and SOC 3 attestations, GDPR compliance, and completion of an EU NIS 2 assessment.Read 4 Oct 2026 · fluentcommerce.com

Headquarters

The Rocks, New South Wales, AustraliaRead 28 Sep 2026 · fluentcommerce.com

Architecture

Fluent describes the product as an API-first, event-driven platform with configurable inventory data, sourcing logic, workflows and fulfillment decisions.Read 4 Oct 2026 · fluentcommerce.com

Availability

The Trust Center lists an uptime SLA of greater than 99.95%.Read 4 Oct 2026 · fluentcommerce.com

Company headquarters

Fluent Commerce lists Australia as its headquarters, at Level 5, 68 Harrington Street, The Rocks, NSW 2000.Read 4 Oct 2026 · fluentcommerce.com

Data protection

The Trust Center states that customer data is encrypted in transit using TLS 1.2+ and at rest using AES-256 or higher, and that SSO is supported.Read 4 Oct 2026 · fluentcommerce.com

Fulfillment

Its store experience supports ship from store, click and collect, and kerbside pickup.Read 4 Oct 2026 · fluentcommerce.com

Hosting

The platform is hosted on AWS and Google Cloud, with data storage regions available to meet customer data residency requirements.Read 4 Oct 2026 · fluentcommerce.com

Inventory

The product provides real-time inventory availability and analytics across orders, fulfillment and customer service.Read 4 Oct 2026 · fluentcommerce.com

Orchestration

Order orchestration applies one set of rules across orders and channels, and delivery dates are calculated from what can be delivered.Read 4 Oct 2026 · fluentcommerce.com

Returns

Returns and exchanges can be handled in store, in transit or online.Read 4 Oct 2026 · fluentcommerce.com

Plans and prices

Every Fluent Order Management plan and price →

Where Specifiction places it

• Order Management Software#36 of 687.3
• Order Fulfillment Software#22 of 367.3
• Quick Commerce Software#19 of 277.2