Forms & Workflow (OpenForms)

Spec sheet

Purpose

The product helps governments turn paper and PDF forms and resident requests into online services and digitized workflows.Read 8 Oct 2026 · granicus.com

Audience

Granicus describes Forms & Workflow as a product for governments, including cities and counties, and says it is trusted by over 170 government agencies worldwide.Read 8 Oct 2026 · granicus.com

API

The Forms & Workflow API can connect external systems and support tasks such as retrieving responses, downloading response PDFs, deleting responses, and listing published forms.Read 8 Oct 2026 · help.openforms.com

Integrations

Available connectors include Azure AD, Esri ArcGIS, Google Analytics, Google Maps, SharePoint, govDelivery, and region-dependent payment gateways.Read 8 Oct 2026 · help.openforms.com

Headquarters

Denver, Colorado, United StatesRead 28 Sep 2026 · granicus.com

Founded

1999Read 28 Sep 2026 · granicus.com

Accessibility

The subscription sheet lists accessibility-compliant forms to WCAG 2.1 AA, and the product page says services are updated with ADA/WCAG standards.Read 8 Oct 2026 · granicus.com

Conditional forms

Forms can be built as step-by-step experiences that adjust based on respondents’ answers.Read 8 Oct 2026 · granicus.com

Data hosting

Form data is stored in the cloud; data from Australia, New Zealand, and other Asia-Pacific countries is stored in Australia, while data from other countries is stored in the USA.Read 8 Oct 2026 · help.openforms.com

Documents

The product can dynamically generate official records and other documents after submission and send them to designated recipients.Read 8 Oct 2026 · granicus.com

Form building

Non-technical subject matter experts can use a drag-and-drop interface to create online forms and digital services.Read 8 Oct 2026 · granicus.com

Payment security

Granicus says it recognizes its PCI DSS obligations for payment data it may transmit, store, or process, and customers can request its Attestation of Compliance.Read 8 Oct 2026 · help.openforms.com

Privacy limitation

The help center says the product is not fully compliant with state or federal laws concerning collection or storage of personally identifiable information.Read 8 Oct 2026 · help.openforms.com

SharePoint limit

SharePoint exports run at regular intervals rather than in real time, and supported SharePoint list columns are required for export.Read 8 Oct 2026 · help.openforms.com

Workflow

Submitted forms can move through multiple process stages with automatic or decision-based transitions.Read 8 Oct 2026 · granicus.com

Plans and prices

Every Forms & Workflow (OpenForms) plan and price →

Where Specifiction places it

• Form API Software#25 of 257.0