Genesys Cloud Workforce Management pricing
3 plans read from genesys.com
Genesys Cloud CX 3$155 a month per user/month billed annuallyWorkforce management · employee performance · forecasting and scheduling · WEM capabilities Read 28 Sep 2026 · genesys.com
Genesys Cloud CX 4$240 a month per user/month billed annuallyResource management · workforce management · forecasting and scheduling · 30 AI Experience tokens per named agent Read 28 Sep 2026 · genesys.com
Genesys Cloud CX 1 or CX 2 with WFM add-onPriced on request Contact Genesys for detailed pricingWorkforce management features shown as add-ons for CX 1 and CX 2 Read 28 Sep 2026 · genesys.com
In short
- Genesys Cloud Workforce Management has a free plan (Genesys Cloud CX 1 or CX 2 with WFM add-on).
- Paid plans published: 2, from $155 a month.
- 1 plan is priced on request (Genesys Cloud CX 1 or CX 2 with WFM add-on).
What the alternatives costAll alternatives →
| Tool | From | Free plan | Free trial |
|---|---|---|---|
| Amazon Connect | — | No | Yes |
| frePPLe | — | Yes | Yes |
| Microsoft Dynamics 365 Sales | $4/mo | No | Yes |
| Accelo | — | No | No |
| Smartsheet | $9/mo | No | Yes |
| Epicflow | €22.50/mo | No | Yes |
| Float | $7/mo | No | Yes |
| Scoro | $17/mo | No | Yes |