Amazon Connect 9.2 Visit Genesys Cloud Workforce Management
genesys.com
Spec sheet
- Purpose
- Workforce management software helps contact centers plan and manage employees through forecasting, scheduling, intraday management, real-time schedule adherence and capacity planning.Read 28 Sep 2026 · genesys.com
- Integrations
- Genesys says its AppFoundry marketplace offers over 600 apps and integrations, including CRM integrations such as Salesforce, ServiceNow, Microsoft Dynamics and Zendesk.Read 28 Sep 2026 · genesys.com
- Support
- Genesys provides a customer support portal to submit new tickets and track existing ones.Read 28 Sep 2026 · genesys.com
- Headquarters
- 1302 El Camino Real, Suite 300, Menlo Park, California, United StatesRead 28 Sep 2026 · genesys.com
- Founded
- 1990Read 28 Sep 2026 · genesys.com
- APIs
- Genesys Cloud provides over 3,000 public APIs for developers to test and implement functionality.Read 28 Sep 2026 · genesys.com
- Automated scheduling
- Forecasts can be used to create optimized schedules with little or no human intervention.Read 28 Sep 2026 · genesys.com
- Company scale
- Genesys says it serves more than 8,000 organizations in over 100 countries.Read 28 Sep 2026 · genesys.com
- Forecasting
- Genesys describes AI-powered forecasting based on interaction volume, average handle time, employee skills, business needs and employee needs.Read 28 Sep 2026 · genesys.com
- Mobile access
- Genesys Cloud CX plans include an associate experience for workspace and mobile, and the pricing comparison lists Tempo mobility apps as an available WFM feature.Read 28 Sep 2026 · genesys.com
- Pricing qualification
- Genesys states that displayed prices are based on an annual commitment, usage-based pricing may apply, and the page is informational and subject to change.Read 28 Sep 2026 · genesys.com
- Schedule and time-off management
- The software supports real-time schedule adherence and time-off management for capacity planning.Read 28 Sep 2026 · genesys.com
- Security and privacy
- Genesys describes security practices embedded in its technology, people and processes, a shared responsibility model, and privacy-by-design controls.Read 28 Sep 2026 · genesys.com
- Target users
- Genesys describes workforce management as useful for contact-center planners, forecasters, managers and supervisors seeking to align staffing with business goals and employee flexibility.Read 28 Sep 2026 · genesys.com
Plans and prices
Genesys Cloud CX 3 $155 a month per user/month billed annually Workforce management · employee performance · forecasting and scheduling · WEM capabilities Read 28 Sep 2026 · genesys.com
Genesys Cloud CX 4 $240 a month per user/month billed annually Resource management · workforce management · forecasting and scheduling · 30 AI Experience tokens per named agent Read 28 Sep 2026 · genesys.com
Genesys Cloud CX 1 or CX 2 with WFM add-on Priced on request Contact Genesys for detailed pricing Workforce management features shown as add-ons for CX 1 and CX 2 Read 28 Sep 2026 · genesys.com
Where Specifiction places it
- Capacity Planning Software#17 of 627.9
- Workforce Management - Enterprise Software#9 of 237.9
- Call Center Workforce Management Software#14 of 247.7
