frePPLe vs Genesys Cloud Workforce Management
frePPLe
frepple.comGenesys Cloud Workforce Management
genesys.comSide by side
| Figure | frePPLe | Genesys Cloud Workforce Management |
|---|---|---|
| Price from | Free | $155/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 6 | 3 |
| Spec score · Capacity Planning Software | 8.8 (#2) | 7.9 (#17) |
| Forecasting | Demand forecasting uses statistical and AI techniques, can select among forecast methods, and supports review and editing across teams. | Genesys describes AI-powered forecasting based on interaction volume, average handle time, employee skills, business needs and employee needs. |
| Founded | 2011 | 1990 |
| Headquarters | Merelbeke, Belgium | 1302 El Camino Real, Suite 300, Menlo Park, California, United States |
| Integrations | Official connectors are available for Odoo, Openbravo and Etendo, with two-way Odoo integration listed for the Community edition. | Genesys says its AppFoundry marketplace offers over 600 apps and integrations, including CRM integrations such as Salesforce, ServiceNow, Microsoft Dynamics and Zendesk. |
| Purpose | frePPLe provides advanced supply-chain planning, including forecasting, inventory planning, production planning, and replenishment planning. | Workforce management software helps contact centers plan and manage employees through forecasting, scheduling, intraday management, real-time schedule adherence and capacity planning. |
| Support | Community users get DIY support through the user group, while Cloud and Enterprise list professional support. | Genesys provides a customer support portal to submit new tickets and track existing ones. |
Plans
frePPLe
- CloudPrice not published
- Cloud PLUSPrice not published
- EnterprisePrice not published
- CommunityFree
- CommunityFree
- Proof of conceptPrice not published
Genesys Cloud Workforce Management
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
- Genesys Cloud CX 1 or CX 2 with WFM add-onPriced on request
In their own words
frePPLe
frePPLe is supply-chain planning software for forecasting, inventory, production and replenishment. Its production plans account for limited material supply and resource capacity, and planners can adjust jobs in an interactive Gantt chart. Forecasting uses statistical and AI techniques, with method selection and team review and editing. Inventory planning calculates safety stocks and reorder quantities, creates replenishment orders, and supports item segmentation and tailored rules. The multilingual Community edition is a browser-based application. Integrations include REST API, CSV, Excel and direct database access; Community also includes two-way Odoo integration. Community and Enterprise provide Ubuntu Linux binaries and Docker images, while Enterprise can be installed on customer hardware. Platforms listed are API, Linux, self-hosted and web. Community users rely on DIY support through a user group; Cloud and Enterprise list professional support. The product offers a 15-day trial and a free scheme for academic use by contacting the company. Subscription pricing is based on active item-location pairs, and Cloud lists a maximum of six scenarios.
Genesys Cloud Workforce Management
Genesys Cloud Workforce Management has no write-up on Specifiction yet; its figures are above.