Genesys Cloud Workforce Management vs Microsoft Dynamics 365 Sales
Genesys Cloud Workforce Management
genesys.comMicrosoft Dynamics 365 Sales
microsoft.comSide by side
| Figure | Genesys Cloud Workforce Management | Microsoft Dynamics 365 Sales |
|---|---|---|
| Price from | $155/mo | $4/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 11 |
| Spec score · Capacity Planning Software | 7.9 (#17) | 8.8 (#3) |
| Founded | 1990 | 1975 |
| Headquarters | 1302 El Camino Real, Suite 300, Menlo Park, California, United States | Redmond, Washington, USA |
| Integrations | Genesys says its AppFoundry marketplace offers over 600 apps and integrations, including CRM integrations such as Salesforce, ServiceNow, Microsoft Dynamics and Zendesk. | Microsoft documentation lists integrations with Microsoft Teams, Exchange Online, SharePoint, and LinkedIn Sales Navigator. |
Plans
Genesys Cloud Workforce Management
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
- Genesys Cloud CX 1 or CX 2 with WFM add-onPriced on request
Microsoft Dynamics 365 Sales
- Dynamics 365 Human Resources Self Service$4 a month
- Dynamics 365 Sales free trialPriced on request
- Dynamics 365 Sales free trialPrice not published
- Dynamics 365 Sales Professional$65 a month
- Dynamics 365 Human Resources$135 a month
- Dynamics 365 Sales Enterprise Edition$105 a month
- Dynamics 365 Sales Premium$150 a month
- Microsoft Relationship SalesPriced on request
- Dynamics 365 Sales Professional$65 a year
- Dynamics 365 Sales Enterprise Edition$105 a year
In their own words
Genesys Cloud Workforce Management
Genesys Cloud Workforce Management has no write-up on Specifiction yet; its figures are above.
Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Sales has no write-up on Specifiction yet; its figures are above.