Genuity Helpdesk

Overview

Genuity Helpdesk is ranked #49 of 109 in IT asset management software on Specifiction, made by Genuity Helpdesk (Glen Ellyn, Illinois, United States). It runs on Android, iOS, Web. There is a free plan. A free trial is offered. Paid plans start at $39.99/mo.

Compared on IT asset management software

Free plan

Yesgogenuity.com

Paid from

$39.99/mogogenuity.com

Facts

Core product

Genuity Helpdesk is a cloud-based SaaS helpdesk for identifying problems, prioritizing resolutions, and spotting trends that may cause outages.gogenuity.com · 1 Oct 2026

Ticketing features

The helpdesk provides ticket management, workflow automation, collaboration, self-service, metrics and reports, SLAs, asset management, and mobile access.gogenuity.com · 1 Oct 2026

Workspaces

Workspaces let departments such as HR, Facilities, and Legal use separate helpdesk areas without multiple tools or accounts.gogenuity.com · 1 Oct 2026

Chat integrations

Microsoft Teams and Slack integrations provide ticket notifications and let users create, reply to, and update tickets from those applications.gogenuity.com · 1 Oct 2026

API

Helpdesk APIs can retrieve workspaces, custom forms, and tickets, and create tickets from external applications.docs.gogenuity.com · 1 Oct 2026

Ticket intake

Tickets can be created through an internal form, an open ticket portal, or email.docs.gogenuity.com · 1 Oct 2026

Permissions

Helpdesk users can have read or read/write access, and permissions can be managed through groups or individual staff settings.docs.gogenuity.com · 1 Oct 2026

Automation

Automated tasks can assign tickets, send emails, close tickets, and perform other actions based on triggers.docs.gogenuity.com · 1 Oct 2026

Security encryption

Genuity encrypts data in storage with AES-256 and uses TLS 1.2 or higher for network communication.gogenuity.com · 1 Oct 2026

Security practices

Genuity reports threat modeling, automated scanning, third-party audits, secure development practices, geographically diverse data centers, and fallback servers.gogenuity.com · 1 Oct 2026

Support

Genuity offers real-time chat support inside the platform and free onboarding assistance.gogenuity.com · 1 Oct 2026

Mobile apps

Genuity launched a Help Desk mobile app in both the iOS App Store and Google Play Store.gogenuity.com · 1 Oct 2026

Audience

The helpdesk is positioned for lean IT teams and is described as adaptable for teams ranging from 5 to 500 people.gogenuity.com · 1 Oct 2026

Access limits

The platform advertises unlimited users and unlimited usage, with no software download required.gogenuity.com · 1 Oct 2026

Company

Headquarters

Glen Ellyn, Illinois, United Statesgogenuity.com · 28 Sept 2026

Where it ranks on Specifiction

• Best IT Asset Management Software in 2026#49 of 109
• Best IT Help Desk Software in 2026#2 of 48

Sources

• gogenuity.com/solutions/it-admin-suite/helpdesk/· checked 1 Oct 2026
• docs.gogenuity.com/docs/apis· checked 1 Oct 2026
• docs.gogenuity.com/docs/add-ticket· checked 1 Oct 2026
• docs.gogenuity.com/docs/accessing-help-desk· checked 1 Oct 2026
• docs.gogenuity.com/docs/automated-tasks· checked 1 Oct 2026
• gogenuity.com/company/security/· checked 1 Oct 2026
• gogenuity.com· checked 1 Oct 2026
• gogenuity.com/blog/genuity-platform-update-summer-202· checked 1 Oct 2026
• gogenuity.com/pricing/· checked 1 Oct 2026