Genuity Helpdesk
gogenuity.com
What it is
Genuity Helpdesk is a cloud-based SaaS helpdesk for identifying problems, prioritizing resolutions, and finding trends that could contribute to outages. It includes ticket management, workflow automation, collaboration, self-service, metrics and reports, SLAs, asset management, and mobile access. Tickets can enter through an internal form, an open portal, or email. Automated tasks can assign, email, or close tickets based on triggers. Separate workspaces let departments such as HR, Facilities, and Legal use distinct helpdesk areas, while Microsoft Teams and Slack integrations provide notifications and ticket actions. APIs can retrieve workspace, custom form, and ticket data, or create tickets from external applications. Access is available on web, Android, and iOS; permissions can be set as read or read/write for groups or individual staff. Genuity says stored data is encrypted with AES-256 and network communication uses TLS 1.2 or higher. It offers in-platform real-time chat support and free onboarding assistance. A free Community Plan is available with Genuity Solution and requires $12,000 annual gross sales. Paid plans are listed from $39.99 per month, and a 30-day trial is listed.
Spec sheet
- Audience
- The helpdesk is positioned for lean IT teams and is described as adaptable for teams ranging from 5 to 500 people.Read 1 Oct 2026 · gogenuity.com
- Free plan
- YesRead 23 Sep 2026 · gogenuity.com
- Paid from
- 39.99Read 23 Sep 2026 · gogenuity.com
- API
- Helpdesk APIs can retrieve workspaces, custom forms, and tickets, and create tickets from external applications.Read 1 Oct 2026 · docs.gogenuity.com
- Mobile apps
- Genuity launched a Help Desk mobile app in both the iOS App Store and Google Play Store.Read 1 Oct 2026 · gogenuity.com
- Support
- Genuity offers real-time chat support inside the platform and free onboarding assistance.Read 1 Oct 2026 · gogenuity.com
- Headquarters
- Glen Ellyn, Illinois, United StatesRead 28 Sep 2026 · gogenuity.com
- Access limits
- The platform advertises unlimited users and unlimited usage, with no software download required.Read 1 Oct 2026 · gogenuity.com
- Automation
- Automated tasks can assign tickets, send emails, close tickets, and perform other actions based on triggers.Read 1 Oct 2026 · docs.gogenuity.com
- Chat integrations
- Microsoft Teams and Slack integrations provide ticket notifications and let users create, reply to, and update tickets from those applications.Read 1 Oct 2026 · gogenuity.com
- Core product
- Genuity Helpdesk is a cloud-based SaaS helpdesk for identifying problems, prioritizing resolutions, and spotting trends that may cause outages.Read 1 Oct 2026 · gogenuity.com
- Permissions
- Helpdesk users can have read or read/write access, and permissions can be managed through groups or individual staff settings.Read 1 Oct 2026 · docs.gogenuity.com
- Security encryption
- Genuity encrypts data in storage with AES-256 and uses TLS 1.2 or higher for network communication.Read 1 Oct 2026 · gogenuity.com
- Security practices
- Genuity reports threat modeling, automated scanning, third-party audits, secure development practices, geographically diverse data centers, and fallback servers.Read 1 Oct 2026 · gogenuity.com
- Ticket intake
- Tickets can be created through an internal form, an open ticket portal, or email.Read 1 Oct 2026 · docs.gogenuity.com
- Ticketing features
- The helpdesk provides ticket management, workflow automation, collaboration, self-service, metrics and reports, SLAs, asset management, and mobile access.Read 1 Oct 2026 · gogenuity.com
- Workspaces
- Workspaces let departments such as HR, Facilities, and Legal use separate helpdesk areas without multiple tools or accounts.Read 1 Oct 2026 · gogenuity.com
Plans and prices
Community Plan Free FREE with Genuity Solution Unlimited users · unlimited use · $12,000/year gross-sales requirement Read 1 Oct 2026 · gogenuity.com
IT Help Desk Plan $39.99 a month $39.99 $49.99 /month Unlimited users · unlimited use Read 1 Oct 2026 · gogenuity.com
Asset Management Plan $39.99 a month $39.99 $49.99/month Unlimited users · unlimited use Read 1 Oct 2026 · gogenuity.com
Vendor Management Plan $39.99 a month $39.99 $49.99/month Unlimited users · unlimited use Read 1 Oct 2026 · gogenuity.com
Full Platform Plan $99.99 a month $99.99 $124.99/month Unlimited users · unlimited use Read 1 Oct 2026 · gogenuity.com
Strong points and limits
Strong points
- Tickets can arrive by form, portal, or email.
- Workspaces separate departmental helpdesk areas.
- Teams and Slack integrations support ticket actions.
- Unlimited users and usage are advertised on plans.
- Real-time chat support and onboarding assistance are offered.
Limits
- Free Community Plan requires Genuity Solution.
- Free plan requires $12,000 in annual gross sales.
- Paid plans start at $39.99 per month.
Who it suits
It is positioned for lean IT teams and described as adaptable for teams of 5 to 500 people. Separate workspaces and multiple ticket intake routes may also suit organizations routing requests across departments.
Verdict
Genuity Helpdesk covers ticket intake, automation, departmental workspaces, and mobile access in a cloud service. Review the Community Plan condition and paid-plan pricing when deciding whether its access terms fit your team.
Where Specifiction places it
- Telecom Expense Management#1 of 148.5
- IT Help Desk Software#19 of 498.6
- IT Asset Management Software#56 of 1127.9