HelpCenter.io

Spec sheet

Product

HelpCenter.io provides a branded, searchable customer-facing knowledge base that can also power an AI Widget and embedded FAQ sections.Read 8 Oct 2026 · helpcenter.io

Intended users

The site presents the product for SaaS, ecommerce, finance, education, agency, and mobile app teams.Read 8 Oct 2026 · helpcenter.io

Publishing audience

bothRead 20 Sep 2026 · helpcenter.io

Free plan

NoRead 20 Sep 2026 · helpcenter.io

Paid from

29Read 20 Sep 2026 · helpcenter.io

API

A REST API is available on every plan, and webhooks notify a server when articles or categories change.Read 8 Oct 2026 · self.helpcenter.io

Integrations

The integrations guide lists Zendesk, Front, HubSpot, and Intercom, and says AI suggestions and replies in those integrations require Catalyst or the AI add-on on Bootstrap and Growth.Read 8 Oct 2026 · self.helpcenter.io

Security

The security guide says HelpCenter.io runs on AWS, serves its dashboard and help centers over HTTPS, and backs up data several times a day.Read 8 Oct 2026 · self.helpcenter.io

Privacy

The privacy policy says processing is carried out in compliance with the EU GDPR and Bulgarian law, and that HelpCenter.io never sells personal data.Read 8 Oct 2026 · helpcenter.io

Support

Growth and Catalyst include white-glove support, while Bootstrap lists standard support.Read 8 Oct 2026 · helpcenter.io

Access controls

The security guide describes Admin, Editor, Translator, and Viewer roles, private or password-protected help centers, IP allowlisting, and JWT single sign-on on Catalyst.Read 8 Oct 2026 · self.helpcenter.io

AI answers

AI answers use published articles as their source and link to the article used; they are included with Catalyst or available as an add-on on Bootstrap and Growth.Read 8 Oct 2026 · helpcenter.io

Content analytics

YesRead 20 Sep 2026 · helpcenter.io

Custom domain

YesRead 20 Sep 2026 · helpcenter.io

Editor

The editor supports drafts, version history, and collaboration.Read 8 Oct 2026 · helpcenter.io

Hosting

Custom domains with SSL are included on every plan; subfolder hosting at yoursite.com/docs is included on Growth and Catalyst.Read 8 Oct 2026 · helpcenter.io

Plan limits

Bootstrap includes one team member and one language, Growth allows up to 10 team members, and Catalyst includes unlimited team members.Read 8 Oct 2026 · helpcenter.io

SSO support

YesRead 20 Sep 2026 · helpcenter.io

Version history

YesRead 20 Sep 2026 · helpcenter.io

Plans and prices

Every HelpCenter.io plan and price →

Where Specifiction places it

• Knowledge base software#44 of 1388.4