HieCOR Review Requests

Spec sheet

Purpose

Automates review requests for field service businesses using completed job data.Read 11 Oct 2026 · hiecor.com

AI timing

Morgan AI analyzes historical responses by job type, customer segment, time, and day to optimize when requests are sent.Read 11 Oct 2026 · hiecor.com

Automatic triggers

A closed service ticket, confirmed delivery, or completed installation can trigger the review workflow without manual action.Read 11 Oct 2026 · hiecor.com

Company background

HieCOR says it was founded by operators with experience in furniture stores, appliance dealers, and home furnishing showrooms; its about page does not state a founding year or headquarters.Read 11 Oct 2026 · hiecor.com

Customer qualification

Before sending, HieCOR checks for unresolved tickets, open disputes, complaint history, and partial payments, and excludes those customers.Read 11 Oct 2026 · hiecor.com

Implementation

HieCOR says its US-based implementation team configures triggers, qualification rules, platform links, SMS templates, reply routing, and reporting, with most businesses live within 45 days.Read 11 Oct 2026 · hiecor.com

Notable pricing limit

Pricing depends in part on message volume and the number of configured review workflows, and is discussed during a demo.Read 11 Oct 2026 · hiecor.com

Performance tracking

HieCOR tracks requests sent, opened, clicked, and converted by technician, job type, and customer segment.Read 11 Oct 2026 · hiecor.com

Personalization

SMS messages can include the customer's name, technician's name, and completed job type.Read 11 Oct 2026 · hiecor.com

Reply handling

Replies arrive in HieCOR's two-way inbox with job context, and Taylor AI flags complaint-adjacent replies for service manager review.Read 11 Oct 2026 · hiecor.com

Request channels

Review requests can be sent by SMS with a direct link to Google, Yelp, or another preferred platform; email is available for customers without SMS opt-in.Read 11 Oct 2026 · hiecor.com

Target users

The product is described for service businesses including appliance repair, HVAC, plumbing, electrical, garage door, equipment service, and home services.Read 11 Oct 2026 · hiecor.com

Plans and prices

Every HieCOR Review Requests plan and price →

Where Specifiction places it

• Retail ERP Software#13 of 187.0
• Review Generation Software#25 of 317.0