InReply

Spec sheet

Product

InReply reads customer emails and drafts or sends replies grounded in a business's own knowledge.Read 7 Oct 2026 · inreply.ai

Integrations

The service connects with Gmail, Google Workspace, Outlook, and Microsoft 365 via OAuth.Read 7 Oct 2026 · inreply.ai

Security

The site states that InReply is GDPR compliant, has UK data residency, is Google verified, and is SSL encrypted.Read 7 Oct 2026 · inreply.ai

Support

Support varies by plan from email support to priority support, a success manager, or 24/7 phone support.Read 7 Oct 2026 · inreply.ai

Headquarters

London, United KingdomRead 28 Sep 2026 · inreply.ai

AI processing

The pricing page says AI processing runs through OpenAI's API and that inputs are not used to train models under OpenAI's API terms.Read 7 Oct 2026 · inreply.ai

Auto-send controls

Users can set a confidence threshold; messages below it are queued as drafts for review.Read 7 Oct 2026 · inreply.ai

Billing

The site says self-serve plans can be changed or cancelled at any time and have no long-term contracts.Read 7 Oct 2026 · inreply.ai

Data deletion

On cancellation, InReply disconnects immediately and permanently deletes its held data within 30 days.Read 7 Oct 2026 · inreply.ai

Email classification

InReply classifies incoming email and routes it to workflows or escalates it to a human.Read 7 Oct 2026 · inreply.ai

Ghost Mode

Ghost Mode saves every reply as a draft without sending it.Read 7 Oct 2026 · inreply.ai

Knowledge sources

Users can provide FAQs, PDFs, CSVs, terms, documents, or website content for replies.Read 7 Oct 2026 · inreply.ai

OAuth and passwords

InReply says inbox access uses revocable OAuth and that it stores no passwords.Read 7 Oct 2026 · inreply.ai

Shared inbox

A team workspace lets multiple members work from one shared inbox without sharing credentials.Read 7 Oct 2026 · inreply.ai

Supported use cases

The site names property agents, gym owners, and vacation rental hosts as target users.Read 7 Oct 2026 · inreply.ai

Plans and prices

Every InReply plan and price →

Where Specifiction places it

• AI Email Writing Tools#13 of 288.0
• AI Email Assistants#23 of 468.0