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SPECIFICTION
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LogMeIn Rescue

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Spec score 8.2 #56 of 135 in Remote desktop software

Spec sheet

Purpose
LogMeIn Rescue is remote support software for IT and customer support teams.Read 12 Oct 2026 · logmein.com
Audience
LogMeIn describes Rescue as enterprise-grade remote support for internal IT help desks and customer support or contact center teams, as well as MSPs, BPOs, and GSIs.Read 12 Oct 2026 · logmein.com
Free plan
NoRead 22 Sep 2026 · logmein.com
Trial
The product trial is free for 14 days and requires no credit card.Read 12 Oct 2026 · logmein.com
Integrations
Listed integrations include ServiceNow, Salesforce, Microsoft Dynamics, Microsoft Teams, Zendesk, Freshdesk, Jira Service Management, Autotask, HappyFox, and Agiloft.Read 12 Oct 2026 · logmein.com
Security
Rescue describes session protections including 256-bit AES encryption, TLS transport security, identity controls, granular technician permissions, audit logging, and data storage controls.Read 12 Oct 2026 · logmein.com
Add-on limits
The pricing page says mobile support, AI, and translation features are included only with their respective add-ons.Read 12 Oct 2026 · logmein.com
AI tools
AI add-ons include session summaries, device analysis, error analysis, in-session recommendations, and advanced ServiceNow integration.Read 12 Oct 2026 · logmein.com
APIs and SDKs
Rescue offers APIs for administrative tasks and integrations, plus SDKs for in-app support.Read 12 Oct 2026 · logmein.com
Cloud service
Rescue is a cloud-based SaaS platform and requires a subscription to use.Read 12 Oct 2026 · logmein.com
Enterprise support
The Rescue Enterprise plan lists 24/7/365 phone support, a dedicated technical account manager team, priority response, and committed SLAs.Read 12 Oct 2026 · logmein.com
Mobile support
Mobile support features include screen sharing, Click2Fix, device configuration, remote view and control, and mobile chat.Read 12 Oct 2026 · logmein.com
Remote support
Technicians can use remote diagnostics, remote control, screen sharing, unattended access, file transfer, and session transfer.Read 12 Oct 2026 · logmein.com
Session recording
YesRead 22 Sep 2026 · logmein.com
Supported platforms
desktop,mobile,browserRead 22 Sep 2026 · logmein.com

Plans and prices

Remote Device Support Price not published per month, billed annually Windows and Mac remote control · unattended access · in-session diagnostics · agent collaboration · scripting Read 12 Oct 2026 · logmein.com
Rescue Enterprise Priced on request Contact Us Dedicated technical support team · 24/7 priority care · white glove onboarding · VIP support portal · committed support SLAs Read 12 Oct 2026 · logmein.com

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Where Specifiction places it

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