Oracle Communications Digital Business Experience

oracle.com

Free trial WebAPISelf-hosted

Visit oracle.com

Spec score 7.8 #13 of 26 in Digital Experience Platforms

Spec sheet

What it does: Oracle Communications Digital Business Experience is an AI-powered customer experience platform connecting marketing, sales, product and offer management, order fulfillment, charging, billing, and customer care for communications service providers.Read 9 Oct 2026 · oracle.com
Purpose: Oracle Communications Digital Business Experience is an AI-powered customer experience management platform for communications service providers that connects marketing, sales, product and offer management, order fulfillment, charging, billing, and customer care.Read 8 Oct 2026 · oracle.com
Intended users: Oracle describes the product as designed for communications service providers and the business and technology teams responsible for customer and revenue processes.Read 9 Oct 2026 · oracle.com
Deployment: Oracle states the platform can be deployed on-premises or on the cloud infrastructure of the customer's choice, depending on applications, architecture, and requirements.Read 9 Oct 2026 · oracle.com
Integrations: The platform provides an API library and generator, supports APIs and web services, and is certified against TM Forum Open APIs; third-party compatibility depends on supported interfaces, versions, and architecture.Read 9 Oct 2026 · oracle.com
Security: Oracle's security practices include its Software Security Assurance methodology, which covers security in product design, build, testing, and maintenance.Read 9 Oct 2026 · oracle.com
Headquarters: Austin, Texas, United StatesRead 28 Sep 2026 · oracle.com
Founded: 1977Read 28 Sep 2026 · oracle.com
AI sales: Sales capabilities include lead scoring, predictive forecasting, semantic product search, configure-price-quote, contextual recommendations, generative AI insights, and sales AI agents.Read 8 Oct 2026 · oracle.com
APIs and standards: Oracle says the platform supports APIs, web services, enterprise integration mechanisms, and selected TM Forum Open APIs; it is conformant to TM Forum SID and aligned with CNCF cloud-native design principles.Read 8 Oct 2026 · oracle.com
Billing and monetization: The platform supports attribute- and event-based charging and prepaid, postpaid, subscription, ad-supported, and pay-per-view billing models.Read 9 Oct 2026 · oracle.com
Customer care: Customer care features include a unified customer view, AI-assisted routing and recommendations, sentiment analysis, service request classification, and interaction summaries.Read 9 Oct 2026 · oracle.com
Extensibility: Oracle lists software development kits, templates, and an API library and generator tool for tailoring the solution.Read 8 Oct 2026 · oracle.com
How it is delivered: The product is a preintegrated set of Oracle Communications applications rather than a single monolithic application.Read 9 Oct 2026 · oracle.com
Monetization: Monetization capabilities include attribute- and event-based charging, prepaid and postpaid billing, subscriptions, ad-supported and pay-per-view models, invoicing, payments, collections, and revenue reporting.Read 8 Oct 2026 · oracle.com
Offer management: Its enterprise product catalog supports no-code offer and promotion design, offer cloning, and zero-configuration offer introduction.Read 9 Oct 2026 · oracle.com
Order fulfillment: Order management can dynamically create an orchestration plan, handle changes to in-progress orders, manage line-item fallouts, and provide real-time status updates.Read 9 Oct 2026 · oracle.com
Product structure: It is delivered as a preintegrated set of Oracle Communications applications, rather than as a single monolithic application.Read 8 Oct 2026 · oracle.com
Sales features: Sales capabilities include AI-driven lead scoring, predictive forecasting, semantic product search, configure-price-quote, contextual recommendations, and AI agents.Read 9 Oct 2026 · oracle.com
Security practices: Oracle says its Software Security Assurance methodology builds security into product design, development, testing, and maintenance for on-premises products and Oracle Cloud delivery.Read 8 Oct 2026 · oracle.com
Standards: Oracle says the platform conforms to the TM Forum Information Framework, is certified against TM Forum Open APIs, and aligns with Cloud Native Computing Foundation design principles.Read 9 Oct 2026 · oracle.com
Support and setup: Oracle's deployment guide instructs customers to request an environment and contact Oracle Support for assistance with deployment.Read 9 Oct 2026 · docs.oracle.com
Supported audience: Oracle describes the intended users as communications service providers and teams responsible for customer and revenue processes, including marketing, sales, customer service, order management, billing, and BSS transformation.Read 8 Oct 2026 · oracle.com
Trial and licensing: The DBE Reference Solution requires commercial license applications, and Oracle says new customers can evaluate DBE applications under a trial license; the page gives no trial duration.Read 9 Oct 2026 · oracle.com