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Oracle Community Self Service

Ch 196.2of 37 Customer Community Software
  1. 1Runs onWeb
  2. 2CostsNot stated by the maker
  3. 3Moderation toolsYes
  4. 4Community analyticsYes
3 lines stated Written from the maker's own pages: oracle.com
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Overview

Oracle Community Self Service is ranked #19 of 37 in customer community software on Specifiction. It runs on Web.

Compared on customer community software

Moderation tools
Yesoracle.com
Community analytics
Yesoracle.com

Facts

Purpose
Oracle Service Cloud Community Self Service provides community and peer-to-peer knowledge sharing for customer support.oracle.com · 4 Oct 2026
Portal delivery
The product is managed through the Oracle Service Cloud agent console and delivered through Customer Portal pages and widgets.oracle.com · 4 Oct 2026
Discussions
Customers can post questions and comments or answers, organized in the same product hierarchy as knowledge base answers and incidents.oracle.com · 4 Oct 2026
Search
Community content can appear alongside official knowledge in customer searches.oracle.com · 4 Oct 2026
Ratings and best answers
Customers can rate community content, and a question’s author or a moderator can identify a best answer.oracle.com · 4 Oct 2026
Notifications
Email subscriptions can notify participants about activity in a discussion or product area they follow.oracle.com · 4 Oct 2026
Moderation and agent participation
The data sheet lists moderation tools and says contact center agents can identify and respond to unanswered community questions.oracle.com · 4 Oct 2026
Analytics
Community reports give knowledge managers visibility into customer questions and which content areas receive the most views and highest ratings.oracle.com · 4 Oct 2026
Mobile experience
The product data sheet describes an out-of-the-box mobile experience through responsive design.oracle.com · 4 Oct 2026
Languages and touchpoints
The data sheet says Oracle Service Cloud with Community Self Service can provide customer experiences in 33 languages across multiple touchpoints.oracle.com · 4 Oct 2026
Related capabilities
The data sheet lists Chat, Co-browse, Customer Portal, Email Management, Guided Assistance, Knowledge, Mobile Web Service, and Policy Automation as related Web Self Service capabilities.oracle.com · 4 Oct 2026
Current documentation
Oracle B2C Service documentation says community discussions can be included on the home page, results page, and Knowledge Advanced SmartAssistant, alongside knowledge base answers.docs.oracle.com · 4 Oct 2026

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Where it ranks on Specifiction

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Sources