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SPECIFICTION
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Orlo

orlo.tech

Web
Visit orlo.tech
Spec score 7.4 #19 of 38 in Social Media Archiving Software

What it is

Orlo is a web-based community engagement platform for public-sector organisations. Its modules cover social media management, community feedback and customer service. Teams can schedule and publish posts, manage approvals, audit activity and view analytics across channels. The Voice of the Community module combines surveys, social listening and media monitoring to capture feedback, measure sentiment and support trust and emotion analysis. Customer service features include an AI chatbot, live chat, inbox prioritisation, automated responses and a social media inbox. A unified inbox combines social, WhatsApp, SMS and live-chat conversations with notes, assignments, forwarding, auditing, sentiment detection and reply snippets. Integrations include Salesforce, Dynamics 365, Zendesk, Power BI, Tableau, Google Analytics, Google Drive and Dropbox. Supported channels include Instagram, Facebook, LinkedIn, Nextdoor, TikTok, X, YouTube, Bluesky, Threads, WhatsApp, Messenger and SMS. Orlo lists continuous capture, configurable retention, advanced search and Excel export. Security credentials include ISO 27001/22301, SOC 2 Type 1, Cyber Essentials Plus and GDPR compliance. Pricing is paid and tailored by sector and selected modules.

Spec sheet

Product
Orlo describes itself as an AI-optimised community engagement platform for the public sector.Read 8 Oct 2026 · orlo.tech
Intended users
Orlo says it is designed for public sector organisations, including government, emergency services, housing, healthcare, education, and travel and transport organisations.Read 8 Oct 2026 · orlo.tech
Integrations
Listed integrations include Salesforce, Dynamics 365, Zendesk, Power BI, Tableau, Google Analytics, Google Drive and Dropbox.Read 8 Oct 2026 · orlo.tech
Security
Orlo lists UK-based servers, ISO 27001, Cyber Essentials Plus, GDPR compliance, and CCS supplier status.Read 8 Oct 2026 · orlo.tech
Support
Orlo says every customer receives dedicated support and a UK- and US-based customer success team.Read 8 Oct 2026 · orlo.tech
Headquarters
Birmingham, England, United KingdomRead 28 Sep 2026 · orlo.tech
Access controls
Orlo offers two-factor authentication and role-based access control on all accounts, and SAML single sign-on for enterprise customers.Read 8 Oct 2026 · orlo.tech
AI data handling
Orlo’s security hub has a section describing its approach to keeping customer data safe while using artificial intelligence.Read 8 Oct 2026 · orlo.tech
AI integration
Orlo says its Generate tool is underpinned by ChatGPT and can create or rephrase posts and find relevant hashtags.Read 8 Oct 2026 · orlo.tech
Community feedback
Its Voice of the Community module combines surveys, social listening and media monitoring to capture feedback and understand public sentiment.Read 8 Oct 2026 · orlo.tech
Community voice
The voice of the community module includes surveys, social listening, media monitoring, public sentiment and trust measurement, emotion analysis, and AI action plans.Read 8 Oct 2026 · orlo.tech
Company scale
Orlo says it supports more than 400 public sector clients, serves 51 million citizens, and has handled over 125 million conversations.Read 8 Oct 2026 · orlo.tech
Customer service
Its customer service module includes an AI-powered chatbot, live chat, inbox prioritisation, automated responses and a social media inbox.Read 8 Oct 2026 · orlo.tech
Customer support
Pricing information says every Orlo customer receives a UK- and US-based support and customer success team, alongside onboarding and training packages.Read 8 Oct 2026 · orlo.tech
Data hosting
Orlo says it hosts European customers’ data in UK and EU data zones and US customers’ data in a US data zone.Read 8 Oct 2026 · orlo.tech
Encryption
Orlo says data is encrypted in transit using TLS and at rest using the corresponding platform’s block-device encryption.Read 8 Oct 2026 · orlo.tech
Pricing model
Orlo directs prospective customers to select their sector and request tailored pricing; the page does not display a price.Read 8 Oct 2026 · orlo.tech
Social channels
Orlo lists Instagram, Facebook, LinkedIn, Nextdoor, TikTok, X, YouTube, Bluesky, Threads, WhatsApp, Messenger and SMS among its supported channels.Read 8 Oct 2026 · orlo.tech
Social management
The social media management module includes multi-channel scheduling and posting, AI alt-tag and hashtag generation, a content calendar, approvals, auditing, analytics, team permissions, and archiving.Read 8 Oct 2026 · orlo.tech
Social media management
The platform lets teams schedule and publish posts, manage approvals, audit activity and view analytics across channels.Read 8 Oct 2026 · orlo.tech
Unified inbox
The unified digital inbox brings together social media, WhatsApp, SMS, and live chat conversations, with notes, assignments, forwarding, auditing, sentiment detection, and reply snippets.Read 8 Oct 2026 · orlo.tech
Who it serves
Orlo says it is designed for public-sector organisations, including government, emergency services, housing, healthcare, education and transport organisations.Read 8 Oct 2026 · orlo.tech

Plans and prices

Tailored sector pricing Priced on request Pricing tailored by sector · Select social media management, voice of the community, and customer service modules Read 8 Oct 2026 · orlo.tech

Every Orlo plan and price →

Strong points and limits

Strong points

  • Multi-channel scheduling and publishing
  • Unified inbox for social, SMS and chat
  • Surveys and social listening
  • Continuous data capture
  • Dedicated support for every customer

Limits

  • Pricing is on request
  • Enterprise SAML only
  • Paid service with no listed amount
  • Some modules are selected separately

Who it suits

It is designed for public-sector organisations such as government, emergency services, housing, healthcare, education and transport. Teams needing social publishing, public feedback and customer service in one web platform may fit its stated audience.

Verdict

Orlo brings public-sector social management, community feedback and customer service into one web service. Its broad channel coverage, integrations and security controls are specified, while costs depend on sector and chosen modules.

Where Specifiction places it

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