Panviva

Spec sheet

Purpose

Panviva provides AI-powered knowledge management and process guidance for contact center teams in complex, highly regulated industries.Read 12 Oct 2026 · uplandsoftware.com

Intended users

The maker identifies healthcare, financial services, utilities, and BPO leaders as audiences that rely on Panviva.Read 12 Oct 2026 · uplandsoftware.com

Publishing audience

bothRead 20 Sep 2026 · investor.uplandsoftware.com

Integrations

The product page lists Salesforce, Microsoft Teams, Microsoft Power Platform, Zapier, Twilio, and PEGA Systems among its platform integrations.Read 12 Oct 2026 · uplandsoftware.com

Additional integrations

The product page also lists Microsoft Bot Framework, IBM Watson, Creative Virtual, Alexa, PiP, and NPM as other integrations.Read 12 Oct 2026 · uplandsoftware.com

Authoring

Knowledge Creator includes templates and designs and does not require coding or HTML knowledge.Read 12 Oct 2026 · uplandsoftware.com

Content analytics

YesRead 20 Sep 2026 · investor.uplandsoftware.com

Extension

Panviva Sidekick is described as a browser extension, and the maker's blog says it is available only to customers on the Anywhere tier.Read 12 Oct 2026 · uplandsoftware.com

Guidance

Panviva provides step-by-step process guidance to help teams follow procedures and reduce errors.Read 12 Oct 2026 · uplandsoftware.com

Omnichannel delivery

Panviva can deliver knowledge through websites, customer portals, IVRs, voice assistance, CRM systems, and EHRs.Read 12 Oct 2026 · uplandsoftware.com

Plan availability

The maker's brochure says the Standard plan is a legacy license and is not available for purchase to new customers.Read 12 Oct 2026 · uplandsoftware.com

Plan feature limit

The brochure lists web, wiki, and portal content sharing, IVR screen pops, Power Platform connections, and microcontent curation under Knowledge Anywhere.Read 12 Oct 2026 · uplandsoftware.com

Security and access

Panviva supports secure single sign-on to match an organization's authentication, and its demo page describes role-based access controls.Read 12 Oct 2026 · uplandsoftware.com

Sidekick

Sidekick lets agents ask questions in natural language and receive instant answers grounded in trusted Panviva knowledge.Read 12 Oct 2026 · uplandsoftware.com

SSO support

YesRead 20 Sep 2026 · investor.uplandsoftware.com

Support and implementation

Certified partners can help with implementation, content development, administration, and technical integrations.Read 12 Oct 2026 · uplandsoftware.com

Version history

YesRead 20 Sep 2026 · investor.uplandsoftware.com

Workflow and reporting

The product supports content review and approval workflows, scheduled audit reviews, standard reports, and analytics.Read 12 Oct 2026 · uplandsoftware.com

Plans and prices

Every Panviva plan and price →

Where Specifiction places it

• Knowledge base software#96 of 1387.7