PCMI PCRS Consumer

Spec sheet

What it does

PCRS automates administration of consumer warranties and service contracts across their full lifecycle.Read 15 Oct 2026 · pcmicorp.com

Deployment

GoodFirms lists PCRS as cloud-hosted and web-based.Read 15 Oct 2026 · goodfirms.co

Support

GoodFirms lists phone support for PCRS.Read 15 Oct 2026 · goodfirms.co

Headquarters

PCMI lists its headquarters in Chicago, Illinois, while Crunchbase places the company in Park Ridge, Illinois.Read 15 Oct 2026 · linkedin.com

Analytics

PCRS includes 50 built-in customizable reports and real-time data views.Read 15 Oct 2026 · pcmicorp.com

API documentation

The API library is maintained and updated on a client-accessible Swagger page.Read 15 Oct 2026 · pcmicorp.com

API extensibility

PCMI says customers can use APIs to build their own screens, extend automation and administer claims outside PCRS.Read 15 Oct 2026 · pcmicorp.com

API library

PCMI describes more than 20 APIs for ecommerce, CRM, self-service claims, shipping and fulfillment workflows.Read 15 Oct 2026 · pcmicorp.com

Browser requirements

The PCRS+ guide supports current Microsoft Edge, Safari, Chrome and Firefox versions and warns that Internet Explorer 11 is unsupported.Read 15 Oct 2026 · warrantysolutions.co

Claims administration

Claims functions include call avoidance, role-based and liability rules, analytics, progress tracking and auditing.Read 15 Oct 2026 · pcmicorp.com

Cloud infrastructure

PCMI says PCRS runs on Microsoft Azure with redundant, load-balanced environments and managed SaaS updates.Read 15 Oct 2026 · pcmicorp.com

Company founded

PCMI was founded in 2012.Read 15 Oct 2026 · linkedin.com

Company legal name

Crunchbase identifies the legal name as PCMI Corporation.Read 15 Oct 2026 · crunchbase.com

Company scale

PCMI said in its 2025 investment announcement that PCRS had processed more than 89 million contracts and 39 million claims.Read 15 Oct 2026 · pcmicorp.com

Company size

LinkedIn lists PCMI in the 201–500 employee range and shows more than 300 employees.Read 15 Oct 2026 · linkedin.com

Documentation

GoodFirms lists help guides, video guides, blogs and webinars as knowledge resources.Read 15 Oct 2026 · goodfirms.co

GoodFirms review volume

GoodFirms lists no submitted PCRS reviews.Read 15 Oct 2026 · goodfirms.co

Industries

The consumer offering targets appliances, electronics, home products, furniture, utilities and HVAC.Read 15 Oct 2026 · pcmicorp.com

Integration scale

PCMI reports more than 100 integrations across its PCRS platform ecosystem.Read 15 Oct 2026 · pcmicorp.com

Limit: claims-screen speed

A Capterra reviewer reported lag on the claims screen, while noting other modules were adequately fast.Read 15 Oct 2026 · capterra.com

Limit: contract reinstatement

A Capterra reviewer reported that PCRS cannot reinstate contracts, causing lost sales in industries where reinstatement is common.Read 15 Oct 2026 · capterra.com

Notable news: CEO appointment

PCMI announced Clyde Owen as chief executive officer effective January 1, 2026.Read 15 Oct 2026 · pcmicorp.com

Notable news: Chicago office

PCMI announced a new 17,387-square-foot Chicago office on October 8, 2026, more than doubling its local footprint.Read 15 Oct 2026 · pcmicorp.com

Notable news: StoneEagle acquisition

PCMI announced acquisition of StoneEagle's Enterprise Solutions business unit on November 18, 2025.Read 15 Oct 2026 · pcmicorp.com

Ownership and funding

Thoma Bravo announced a strategic growth investment in PCMI in March 2025, with existing shareholders retaining minority positions.Read 15 Oct 2026 · pcmicorp.com

Policy administration

Policy tools support rating, sales and contract cancellations for service, repair and OEM warranties.Read 15 Oct 2026 · pcmicorp.com

Praise: implementation support

A Capterra reviewer said PCMI's support and expertise enabled implementation and conversion in under five months.Read 15 Oct 2026 · capterra.com

Praise: reporting and usability

Capterra reviewers praised ease of use, detailed reporting and earnings calculations.Read 15 Oct 2026 · capterra.com

Rating on Capterra

4.0 out of 5 from 2 reviewsRead 15 Oct 2026 · capterra.com

Rating on G2

0.0 out of 5 from 0 reviewsRead 15 Oct 2026 · g2.com

Reporting technology

PCMI's overview names Microsoft Power BI for near-real-time dashboards and SSRS for operational reports.Read 15 Oct 2026 · pcmicorp.com

Risk management

Insurers and administrators can forecast and recognize revenue and losses.Read 15 Oct 2026 · pcmicorp.com

Security certification

PCMI states that it maintains SOC 2 Type II certification.Read 15 Oct 2026 · pcmicorp.com

Service dispatch

The platform dispatches field technicians through configurable rules and connects dispatch with claims.Read 15 Oct 2026 · pcmicorp.com

Plans and prices

Every PCMI PCRS Consumer plan and price →

Where Specifiction places it

• Warranty Management#3 of 108.0