Tavant Warranty Management

Spec sheet

What it does

Tavant Warranty is an AI and machine-learning warranty lifecycle system for contracts, policies, claims, pricing, supplier recovery and parts returns.Read 15 Oct 2026 · getapp.com

Purpose

Tavant Warranty Management is an AI- and analytics-powered solution for closed-loop warranty management and after-sales service.Read 4 Oct 2026 · tavant.com

Deployment

Independent directory data describes Tavant Warranty as proprietary, cloud-hosted and web-based.Read 15 Oct 2026 · softwareworld.co

Integrations

The vendor states integrations with SAP, Oracle, Salesforce and custom IT environments.Read 15 Oct 2026 · tavant.com

Support

SoftwareWorld lists 24/7 support through email, phone and chat; AWS also describes implementation and follow-the-sun support.Read 15 Oct 2026 · softwareworld.co

AI capabilities

TMAP Warranty.AI automates claim approvals, flags suspicious activity, predicts codes, clusters claims and analyzes attached images, PDFs and videos.Read 15 Oct 2026 · tavant.com

Analytics

Predefined reports, dashboards and KPIs cover warranty expenses, processing efficiency, supplier recovery and claim turnaround.Read 15 Oct 2026 · getapp.com

API availability

SoftwareWorld lists no API for Tavant Warranty, while the AWS TMAP model can be deployed as a SageMaker API endpoint.Read 15 Oct 2026 · softwareworld.co

Claims and returns

It supports warranty claims, authorizations and recovery, along with parts repair, returns, and refurbishment.Read 4 Oct 2026 · tavant.com

Claims management

Claims workflows support authorization, automated approval or rejection, recovery, reopening and appeals.Read 15 Oct 2026 · appexchange.salesforce.com

Company founded

LinkedIn lists Tavant's founding year as 2000.Read 15 Oct 2026 · linkedin.com

Company headquarters

LinkedIn lists headquarters in Santa Clara, California.Read 15 Oct 2026 · linkedin.com

Company size

LinkedIn lists Tavant as privately held with 1,001–5,000 employees.Read 15 Oct 2026 · linkedin.com

Configurable modules

Customers can select the modules they need, and Tavant says modules can be set up quickly without IT support.Read 4 Oct 2026 · tavant.com

CRM integration

Tavant describes integration with Salesforce CRM for aftermarket service.Read 4 Oct 2026 · tavant.com

Documentation and training

Capterra lists in-person training, live online sessions, webinars and documentation as support resources.Read 15 Oct 2026 · capterra.com

ERP integration

The Salesforce listing says TWOD provides cross-functional connections to legacy and ERP systems.Read 15 Oct 2026 · appexchange.salesforce.com

Intended customers

The warranty claims management feature is described for OEMs and end users.Read 4 Oct 2026 · tavant.com

IoT and telematics

TMAP can incorporate telematics fault codes and GPS data into audits and warranty processing.Read 15 Oct 2026 · tavant.com

Legal name and ownership

Crunchbase lists the legal name as Tavant, operating status active, company type for-profit and founders Ashish Gupta and Srivatsan Rajan.Read 15 Oct 2026 · crunchbase.com

Limit: complexity and customization

Spotsaas lists complexity for smaller operations and limited customization as common drawbacks.Read 15 Oct 2026 · spotsaas.com

Limit: pricing transparency

G2 says vendor pricing is not listed and buyers must negotiate directly; Spotsaas likewise describes quotation-based custom pricing.Read 15 Oct 2026 · g2.com

Limit: Salesforce reliance

Spotsaas says full functionality requires Salesforce and may require Salesforce knowledge.Read 15 Oct 2026 · spotsaas.com

Limit: Trustpilot complaints

Both Trustpilot reviews are one-star complaints describing unpleasant dealings and advising prospective customers to stay away.Read 15 Oct 2026 · trustpilot.com

Notable news: Azure Marketplace

Tavant announced TMAP availability in Microsoft Azure Marketplace on March 17, 2025, adding generative AI, IoT and telematics capabilities for warranty operations.Read 15 Oct 2026 · tavant.com

Notable news: Salesforce launch

Tavant announced Warranty On-Demand 1.5 on Salesforce AppExchange on February 15, 2017, with Lightning compatibility, automated returns and supplier recovery.Read 15 Oct 2026 · tavant.com

Parts returns

Parts-return tooling covers repairs, returns, refurbishment, packing lists, barcodes, receipts and shipment management.Read 15 Oct 2026 · getapp.com

Platform

Tavant describes Warranty On-Demand as a native warranty management app on the Salesforce platform.Read 4 Oct 2026 · tavant.com

Praise: lifecycle coverage

Spotsaas highlights end-to-end warranty management, Salesforce integration and streamlined warranty-part tracking and returns.Read 15 Oct 2026 · spotsaas.com

Praise: setup and flexibility

The G2 reviewer praised quick setup without IT support, module-level purchasing, Salesforce integration, scalability and regular upgrades.Read 15 Oct 2026 · g2.com

Product registration

Customers can register products through web or mobile channels and track resale information.Read 15 Oct 2026 · tavant.com

Rating on AWS Marketplace

4.5 out of 5 from 1 reviewsRead 15 Oct 2026 · aws.amazon.com

Rating on Capterra

0.0 out of 5 from 0 reviewsRead 15 Oct 2026 · capterra.com

Rating on G2

4.5 out of 5 from 1 reviewsRead 15 Oct 2026 · g2.com

Rating on Salesforce AppExchange

4.88 out of 5 from 16 reviewsRead 15 Oct 2026 · appexchange.salesforce.com

Rating on Trustpilot

2.9 out of 5 from 2 reviewsRead 15 Oct 2026 · trustpilot.com

Rating on TrustRadius

0 out of 10 from 0 reviewsRead 15 Oct 2026 · trustradius.com

Registration and campaigns

Customers can register products through web or mobile platforms, and teams can notify dealers and customers about service campaigns and track completion.Read 4 Oct 2026 · tavant.com

Reporting and audits

The solution provides predefined reports based on industry metrics and a claim lifecycle view spanning creation through audit.Read 4 Oct 2026 · tavant.com

Salesforce dependency

TWOD is a native Salesforce application requiring Platform Cloud and compatible with Sales Cloud, Service Cloud and Manufacturing Cloud.Read 15 Oct 2026 · appexchange.salesforce.com

Scaling

Tavant says users can be added or removed based on responsibility and ownership.Read 4 Oct 2026 · tavant.com

SDKs

The opened vendor and marketplace pages do not identify a public SDK for Tavant Warranty.Read 15 Oct 2026 · softwareworld.co

Security and compliance

Tavant's Salesforce services page says it provides ongoing maintenance to keep Salesforce applications up to date, secure, and compliant; it does not specify warranty product certifications on the opened page.Read 4 Oct 2026 · tavant.com

Security review

Salesforce records a last security-reviewed version of 1.74.1 dated September 19, 2022, while warning that review does not guarantee security.Read 15 Oct 2026 · appexchange.salesforce.com

Self-hosting

The opened product listings describe cloud-hosted deployment and do not state a self-hosted installation option.Read 15 Oct 2026 · softwareworld.co

Service campaigns

The system launches recall or service campaigns, notifies dealers and customers, and tracks completion.Read 15 Oct 2026 · tavant.com

Supplier recovery

Supplier workflows manage recovery contracts, feedback, recovery claims and supplier-account adjustments.Read 15 Oct 2026 · appexchange.salesforce.com

System requirements

The Salesforce edition requires Platform Cloud and is Lightning-ready, supports multiple currencies, Community Builder and managed-package upgrades.Read 15 Oct 2026 · appexchange.salesforce.com

Warranty administration

The product manages warranty policies, fault codes, claims processing, registration and flat-rate rules.Read 15 Oct 2026 · tavant.com

Plans and prices

Every Tavant Warranty Management plan and price →

Where Specifiction places it

• Warranty Management#1 of 108.5