Resolver Investigations

Resolver Investigations is a cloud case-management system for organizations handling sensitive, cross-functional investigations. It is strongest for teams that need configurable workflows and evidence controls across departments. Its main trade-offs are custom pricing and a mobile app limited to one anonymous intake form.

Overview

The system keeps intake, evidence, investigation work, findings, and resolution together in a structured case file. Centralized documents, full-text search, and chain-of-custody support help investigators preserve a coherent record as a case progresses. Role-based permissions, automated alerts, and cross-departmental workflows support collaboration with groups such as HR and legal.

Organizations can configure templates, dynamic fields, investigation stages, and event-based assignments. That breadth is useful when cases follow different procedures, but teams should be prepared to scope the system around their own requirements rather than expect a fixed package.

Key features

Intake and workflow: Intake forms, custom fields, and workflow automation provide a structured route from initial report to resolution. Configurable stages and assignments suit teams with distinct investigation processes; organizations with simple, uniform cases may not need this level of configuration.

Evidence and auditability: Central case files, document search, chain-of-custody support, and an audit trail address the need to keep evidence traceable and case activity recorded.

Analysis and reporting: AI-assisted text analysis extracts details from case notes and witness statements, while dashboards and reports show trends and performance. These features support review across a case portfolio, alongside individual investigations.

Integrations: Pre-built integrations and an open API can bring data from security, HR, IT, and external sources into a case view, a practical advantage where investigation context is spread across systems.

Mobile intake: Resolver Mobile supports incident submissions, file uploads, and offline saving for later submission. Its limits are material: it displays English only, supports only the Submit trigger, and is hardcoded to a specific anonymous incident form. Teams needing flexible mobile forms or other triggers should assess that constraint carefully.

Security and support: Resolver states that its compliance program includes ISO 27001, ISO 27017, ISO 27701, and SOC 2 Type 2 reports; the SOC 2 report is available under NDA. Product user guides and technical support are provided, and Resolver Core users can manage support tickets through a portal.

Pricing

Resolver offers an Investigation Case Management plan with custom pricing. The quote is based on scope, number of users, modules, and deployment needs, so it is suited to organizations willing to define requirements with the vendor rather than buyers seeking a published per-seat rate or self-serve purchase. No free plan or trial terms are given.

There are no lower-priced Resolver tiers described to compare, so teams cannot weigh a cheaper package against reduced seats or features. The cost decision depends on the organization’s requirements and the resulting quote.

Platforms

Resolver Investigations is a cloud deployment with web access, Android and iOS support, and an API. The mobile apps extend intake beyond the web, but their fixed anonymous form and Submit-only trigger make them a narrower option than a general-purpose mobile investigation workspace.

Who it's for

The product is intended for corporate investigations, security, fraud, ethics and compliance, HR, and legal teams. Its stated use cases include corporate fraud, workplace violence and misconduct, whistleblower reports, cybersecurity incidents, financial crimes, HR matters, and supply chain irregularities. It is a better fit for organizations coordinating consequential cases across functions than for teams looking chiefly for flexible mobile reporting or straightforward, low-cost case tracking.

Pros and cons

Pros

Configurable templates, fields, stages, and assignments can accommodate different investigation procedures.

Centralized evidence, full-text search, chain-of-custody support, and an audit trail help keep case records organized and traceable.

Role-based access, alerts, cross-departmental workflows, and integrations support investigations that draw on HR, legal, security, or IT.

Offline saving in the mobile app allows submissions to be completed later when connectivity returns.

Cons

Custom pricing makes costs harder to compare before scoping users, modules, and requirements.

The mobile app is English-only and tied to a specific anonymous form with Submit as its sole trigger, limiting broader field intake.

The SOC 2 Type 2 report is available under NDA, so it is not an unrestricted public document.

Alternatives

For buyers comparing adjacent categories, see Internal Controls Software, Risk Management Software, Compliance Management Software, and Case Management Software.

Eramba is worth considering when a free, self-hosted option is preferable; its Community plan costs nothing.

SmartSuite Enterprise Service Desk is an alternative for teams seeking a paid service desk with a free trial and Android, iOS, web, and API platforms; its Team plan is $15 a month billed annually, with a three-user minimum.

VComply is another paid option with a free trial for buyers evaluating a GRC-focused product.

AssurAI is a paid alternative with a free trial and web, API, extension, and self-hosted platforms.

Soxify is worth a look for buyers who want a free plan focused on controls and evidence requests: its Free tier covers up to 5 controls and 25 evidence requests per month.

iShield GRC ICFR & SOX Compliance is another paid option for organizations considering self-hosted or web deployment.

Protecht may suit buyers looking for an annual-license ERM product; pricing depends on the organization, and marketplace templates and the Operational Resilience module cost extra.

Riskonnect is another paid integrated risk-management option, with Android, iOS, web, and API platforms.

Verdict

Resolver Investigations is a strong candidate for organizations managing sensitive, varied investigations across security, HR, compliance, and legal teams, especially when evidence traceability and configurable case workflows matter. Choose it for its end-to-end case structure and collaboration tools; look elsewhere if you need predictable published pricing or flexible mobile intake beyond its fixed anonymous submission form.