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RMS Cloud

rmscloud.com

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Spec score 7.9 #1 of 11 in Marine Software

What it is

RMS Cloud is a cloud-native property management platform for hotels, motels, holiday parks, campgrounds, and serviced apartments. It brings property management together with reservations, front desk operations, financials, housekeeping, and maintenance. Its booking and revenue tools cover OTA distribution, direct bookings, upsells, reservation management, and yield optimization; guests can book, manage, and pay online. Reporting ranges from quick performance snapshots to accounting and operations views. The open API supports real-time, two-way exchange for inventory, rates, booking engines, POS, and CRM systems, and the maker lists more than 100 technology partners. RMS advertises 530+ API endpoints, a developer sandbox, documentation, and dedicated API support. Accelerate includes accounting and financials, batch invoicing and statements, reporting and analytics, housekeeping, and maintenance. Elevate adds multi-site and enterprise management and API access; owner and trust accounting is an optional add-on. RMS Cloud is paid, has no free plan, and provides plan pricing by quote. The maker is based in Keilor Park, Victoria, Australia, and says it has supported hospitality operators globally since 1983.

Spec sheet

What it does
RMS is a cloud-native hospitality property-management platform for hotels, motels, holiday parks, campgrounds and serviced apartments.Read 15 Oct 2026 · rmscloud.com
Product
RMS is a cloud-native property management platform for hotels, motels, holiday parks, campgrounds and serviced apartments.Read 9 Oct 2026 · rmscloud.com
Free plan
NoRead 20 Sep 2026 · rmscloud.com
API
RMS offers an open API ecosystem with real-time two-way exchange across inventory, rates, booking engines, POS and CRM systems.Read 15 Oct 2026 · rmscloud.com
Integrations
The help centre lists integrations for door locks, OTAs, POS, housekeeping, revenue management, loyalty, kiosks and property automation.Read 15 Oct 2026 · support.rmscloud.com
Security
RMS describes its security as enterprise-grade and says its system meets PCI and Department of Defence standards.Read 9 Oct 2026 · rmscloud.com
Support
RMS offers round-the-clock phone support in the customer's region and an online help center.Read 9 Oct 2026 · rmscloud.com
Headquarters
Keilor Park, Victoria, AustraliaRead 28 Sep 2026 · rmscloud.com
Founded
LinkedIn lists RMS as founded in 1983.Read 15 Oct 2026 · linkedin.com
API extensibility
Webhook integrations can be enabled through a self-service subscription option, and partners can publish modules to the module market.Read 15 Oct 2026 · rmscloud.com
API scale
The vendor states that its API library contains more than 530 endpoints and supports over 100 technology partners.Read 15 Oct 2026 · rmscloud.com
Booking engine
Its booking engine lets properties accept direct online reservations and supports mobile-optimised booking experiences.Read 15 Oct 2026 · rmscloud.com
Bookings and revenue
RMS describes tools for OTA distribution, direct bookings, upsells, reservation management and yield optimization.Read 9 Oct 2026 · rmscloud.com
Channel management
The system connects properties to major online travel agencies through channel-management integrations.Read 15 Oct 2026 · rmscloud.com
Company headquarters
LinkedIn lists the headquarters in Melbourne, Victoria, Australia.Read 15 Oct 2026 · linkedin.com
Company history
RMS says it has supported hospitality operators globally since 1983.Read 9 Oct 2026 · rmscloud.com
Company size
LinkedIn lists RMS as privately held with 201–500 employees.Read 15 Oct 2026 · linkedin.com
Developer resources
API users receive structured documentation, use-case examples, a sandbox, a developer portal and dedicated API support.Read 15 Oct 2026 · rmscloud.com
Documentation and support
RMS provides a help centre, online resources and regional 24/7 phone support.Read 15 Oct 2026 · rmscloud.com
Funding and ownership
Crunchbase identifies RMS as a private company and lists its legal name as RMS Aust Pty Ltd.Read 15 Oct 2026 · crunchbase.com
Guest experience
Guest tools include online reservation management, flexible payments, messaging, loyalty functions and self-service check-in or check-out.Read 15 Oct 2026 · rmscloud.com
Housekeeping
Housekeeping tools create task lists, assign work and maintain cleaning schedules and audit trails.Read 15 Oct 2026 · rmscloud.com
Integration examples
The partner directory includes integrations such as TrustYou, 4WiFi, Agoda and Airbnb.Read 9 Oct 2026 · rmscloud.com
Legal entity
RMS terms identify the service provider as RMS (Aust) Pty Ltd, incorporated in Victoria, Australia, with offices at 116 Harrick Road, Keilor Park.Read 15 Oct 2026 · rmscloud.com
Licence
The terms grant customers a limited, non-exclusive licence to access the service and API, indicating proprietary software rather than open-source licensing.Read 15 Oct 2026 · rmscloud.com
Limit: Capterra reliability and upgrades
Capterra reviewers report interface glitches, frequent refreshes, crashes, booking-calendar errors and disruptive upgrades.Read 15 Oct 2026 · getapp.com
Limit: G2 performance and support
G2 reviewers report occasional slow pages, reservation bugs, duplicate data, limited documentation, slow support and high cost for small businesses.Read 15 Oct 2026 · g2.com
Limit: Software Advice complexity
Software Advice reviewers describe a steep or overwhelming setup, clunky rate configuration, integration overbooking issues and difficulty with group bookings.Read 15 Oct 2026 · softwareadvice.com
Maintenance
The maintenance hub tracks work orders, updates tasks and can block rooms while work is performed.Read 15 Oct 2026 · rmscloud.com
Mobile access
RMS 9+ Mobile is a responsive browser version for Apple and Android phones and tablets; an internet connection is required.Read 15 Oct 2026 · support.rmscloud.com
Operations
The platform combines property, reservation, front-desk, financial, housekeeping and maintenance workflows.Read 15 Oct 2026 · rmscloud.com
Payments
RMS Pay supports payment automation, payment schedules, fraud reduction and dispute reduction.Read 15 Oct 2026 · rmscloud.com
Plan limits
Plan prices are provided by quote, and the pricing page lists separate Accelerate and Elevate offerings by property type.Read 9 Oct 2026 · rmscloud.com
Point of sale
A POS module is available for taking payments and posting food, beverage and retail charges into guest accounts.Read 15 Oct 2026 · support.rmscloud.com
Praise: Capterra support
Capterra reviewers repeatedly mention helpful support staff, broad functionality, remote access and useful reservation detail.Read 15 Oct 2026 · getapp.com
Praise: G2 usability
G2 reviewers commonly praise the easy interface, streamlined reservations, broad feature set and integration of multiple hospitality services.Read 15 Oct 2026 · g2.com
Praise: Software Advice scalability
Software Advice reviewers praise RMS for scalable features, easier booking and rate management, reporting and responsive customer support.Read 15 Oct 2026 · softwareadvice.com
Product updates
RMS publishes quarterly product updates; the Q1 2026 release added automated invoicing and payments, payment schedules, Apple Pay, interactive maps, availability calendars, discounts, Sadie AI and Zapier integration.Read 15 Oct 2026 · rmscloud.com
Rating on Capterra
4.4 out of 5 from 412 reviewsRead 15 Oct 2026 · capterra.com
Rating on FeaturedCustomers
4.8 out of 5 from 1,915 reference ratingsRead 15 Oct 2026 · featuredcustomers.com
Rating on G2
4.4 out of 5 from 20 reviewsRead 15 Oct 2026 · g2.com
Rating on HotelTechReport
HotelTechReport describes RMS as having strong user satisfaction and highlights support, breadth of features and integrations.Read 15 Oct 2026 · hoteltechreport.com
Rating on Software Advice
4.4 out of 5 from 412 reviewsRead 15 Oct 2026 · softwareadvice.com
Reporting
Reporting and analytics cover accounting, operational performance and other property insights.Read 15 Oct 2026 · rmscloud.com
Reservations
RMS supports reservation management with live availability, rates and booking information.Read 15 Oct 2026 · rmscloud.com
Revenue management
RMS provides rate-management and revenue-focused tools for yield optimisation and upselling.Read 15 Oct 2026 · rmscloud.com
Security certification
RMS states that it undergoes annual SOC 2 Type II and PCI DSS v4.0.1 assessments by independent auditors.Read 15 Oct 2026 · rmscloud.com
Security controls
The vendor states that customer data is encrypted at rest with AES-256 and in transit with TLS, with 24/7 threat monitoring and enforced MFA.Read 15 Oct 2026 · rmscloud.com

Plans and prices

Accelerate Priced on request Property management · housekeeping and maintenance · built-in channel manager · booking engine · rate management · guest services · reporting and analytics · optional RMS Pay · night audit · single sign-on Read 15 Oct 2026 · rmscloud.com
Elevate Priced on request Everything in Accelerate · multi-site/enterprise management · events management · tour desk · corporate portal · passes · gift vouchers · channel-manager integration · revenue-management integration · API access Read 15 Oct 2026 · rmscloud.com
Accelerate (hotels) Priced on request Request a quote Best for small to medium-sized hotels · RMS Pay optional · other optional add-ons Read 9 Oct 2026 · rmscloud.com
Accelerate (motels) Priced on request Request a quote Best for small and medium-sized motels · RMS Pay optional · other optional add-ons Read 9 Oct 2026 · rmscloud.com
Accelerate (parks and campgrounds) Priced on request Request a quote Best for medium-sized parks · RMS Pay optional · other optional add-ons Read 9 Oct 2026 · rmscloud.com
Accelerate (serviced apartments and lettings) Priced on request Request a quote Best for small to medium-sized serviced apartments or lettings · RMS Pay optional · other optional add-ons Read 9 Oct 2026 · rmscloud.com
Elevate (hotels) Priced on request Request a quote Best for multi-properties or hotel groups · includes Accelerate features plus multi-site/enterprise management, events management, API access and more Read 9 Oct 2026 · rmscloud.com
Elevate (motels) Priced on request Request a quote Best for multi-properties and motel groups · includes Accelerate features plus multi-site/enterprise management, API access and more Read 9 Oct 2026 · rmscloud.com
Elevate (parks and campgrounds) Priced on request Request a quote Best for multi-properties and park groups · includes Accelerate features plus multi-site/enterprise management, API access and more Read 9 Oct 2026 · rmscloud.com
Elevate (serviced apartments and lettings) Priced on request Request a quote Best for multi-properties and enterprise serviced apartments or lettings · includes Accelerate features plus multi-site/enterprise management, API access and more Read 9 Oct 2026 · rmscloud.com

Every RMS Cloud plan and price →

Strong points and limits

Strong points

  • Combines reservations, front desk, financials, and operations.
  • Guests can book, manage, and pay online.
  • Open API supports real-time, two-way data exchange.
  • Round-the-clock regional phone support.

Limits

  • No free plan.
  • Pricing is available by quote.
  • Owner and trust accounting is an optional add-on.

Who it suits

RMS Cloud is suited to hospitality operators managing accommodation properties and related booking, front desk, financial, and maintenance work. Elevate is listed for multi-property and enterprise needs, while Accelerate is offered for smaller property groups across several types.

Verdict

RMS Cloud spans guest bookings and day-to-day property operations, with plan options tailored to different property types. Buyers should request a quote to compare Accelerate and Elevate and account for optional add-ons.

Where Specifiction places it

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