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SendSafely

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Spec score 9.3 #3 of 105 in File transfer services

What it is

SendSafely is an end-to-end encrypted platform for transferring sensitive files and messages. Files are encrypted on the sender’s device with OpenPGP and AES-256; a split-key design means SendSafely cannot decrypt the contents. Recipients can access files in a modern browser without an account after confirming identity with a one-time passcode sent by email or SMS. Senders can set expiry dates, revoke access, limit views or downloads, and enable view-only mode or watermarking.

Native integrations include Outlook, Gmail, Slack, Salesforce, Zendesk, Freshdesk, and Intercom. Developers can use a REST API and client libraries for Python, Java,.NET, and Node.js, though API access requires Business or higher. The company lists SOC 2 Type 2, PCI DSS, GDPR, and CCPA support, with HIPAA BAAs on Enterprise plans. Hosting runs on AWS; Business and Enterprise plans can use regional hosting in the United States, European Union, or Australia. Basic costs $10 a month, and trials are limited to 2 GB of uploads.

Spec sheet

What it does
SendSafely provides end-to-end encrypted exchange of files, messages and secrets from a browser, Outlook or Gmail, with recipients able to open links without an account.Read 15 Oct 2026 · explore.sendsafely.com
Product
SendSafely is an end-to-end encrypted data transfer platform for sending sensitive files and messages.Read 30 Sep 2026 · explore.sendsafely.com
Intended users
The company describes its platform as embedding encryption into tools used by teams handling regulated data.Read 30 Sep 2026 · explore.sendsafely.com
Free plan
YesRead 22 Sep 2026 · explore.sendsafely.com
Paid from
10Read 22 Sep 2026 · explore.sendsafely.com
Integrations
Native integrations include Zendesk, Salesforce, Intercom, Freshdesk, Jira, Outlook, Gmail, Slack, Global Relay and Zapier.Read 15 Oct 2026 · explore.sendsafely.com
Compliance
The company lists SOC 2 Type 2, PCI DSS, GDPR, and CCPA support, with HIPAA BAAs available on Enterprise plans.Read 30 Sep 2026 · explore.sendsafely.com
Support
Team pricing includes online support, while Enterprise customers can add premium 24x7 support with named contacts and guaranteed SLAs.Read 30 Sep 2026 · explore.sendsafely.com
Access controls
The platform supports access tracking, geographic viewing information, notifications, revocation, recipient limits, expiration and archival.Read 15 Oct 2026 · explore.sendsafely.com
Actions automation
Actions can trigger antivirus scanning, DLP analysis, file-type verification, S3 or Global Relay archiving and custom API or webhook workflows.Read 15 Oct 2026 · explore.sendsafely.com
Administrative controls
Enterprise administration includes user management, usage statistics, activity search, exportable logs and restrictions on who may use the service.Read 15 Oct 2026 · explore.sendsafely.com
Advanced privacy
Business and Enterprise features can restrict saving or printing, limit recipient access counts and watermark PDF or image files.Read 15 Oct 2026 · explore.sendsafely.com
AI integrations
HALO encrypts files collected by AI customer-service systems including Ada, Intercom Fin, Zendesk AI, Salesforce Agentforce, Forethought and Amazon Connect.Read 15 Oct 2026 · explore.sendsafely.com
AI workflows
HALO collects files in AI chatbot workflows with client-side encryption, and the FAQ says HALO is available on the Enterprise plan.Read 30 Sep 2026 · explore.sendsafely.com
API access
YesRead 22 Sep 2026 · explore.sendsafely.com
Authentication
Recipients can be verified with one-time passcodes, SMS verification or two-step login.Read 15 Oct 2026 · explore.sendsafely.com
Browser requirements
Supported desktop browsers are recent Chrome, Firefox, Safari and Edge; mobile support covers recent Chrome on Android and Safari or Chrome on iOS.Read 15 Oct 2026 · support.sendsafely.com
Chrome extension rating
The Chrome Web Store lists 4.9 out of 5 from 16 ratings.Read 15 Oct 2026 · chromewebstore.google.com
Company founding
LinkedIn lists SendSafely as founded in 2016.Read 15 Oct 2026 · linkedin.com
Company headquarters and size
LinkedIn lists headquarters in Newark, Delaware and company size of 11–50 employees.Read 15 Oct 2026 · linkedin.com
Company history
SendSafely says it began as an internal tool at Gotham Digital Science before spinning off as a separate company after clients asked to license it.Read 30 Sep 2026 · explore.sendsafely.com
Company ownership
LinkedIn identifies SendSafely as privately held.Read 15 Oct 2026 · linkedin.com
Developer tooling
SendSafely publishes a REST reference, Postman collection, sample command-line projects, Dropzone widget and an MCP server for AI agents.Read 15 Oct 2026 · explore.sendsafely.com
Developer tools
SendSafely provides a REST API and client libraries for Python, Java, .NET, and Node.js; API access requires Business or higher.Read 30 Sep 2026 · explore.sendsafely.com
Documentation depth
Java documentation covers package creation, recipients, SMS authentication, file encryption and upload, Workspaces, Contact Groups, Dropzone recipients and download operations.Read 15 Oct 2026 · support.sendsafely.com
Dropzone
Dropzone is an embeddable encrypted upload widget that can be added to a web page, portal or helpdesk with one script tag.Read 15 Oct 2026 · explore.sendsafely.com
Email encryption
Outlook and Gmail integrations encrypt attachments, messages or both directly from the compose interface.Read 15 Oct 2026 · explore.sendsafely.com
Encryption
Files are encrypted on the sender's device using OpenPGP with AES-256, and a split-key design means SendSafely cannot decrypt their contents.Read 30 Sep 2026 · explore.sendsafely.com
Encryption model
Files are encrypted on the sender device with OpenPGP and a split key, so SendSafely servers receive ciphertext and cannot decrypt content alone.Read 15 Oct 2026 · explore.sendsafely.com
Founding story
SendSafely says it began as an internal tool at Gotham Digital Science and was later spun out after clients requested licences.Read 15 Oct 2026 · explore.sendsafely.com
Geographic hosting
Customers can select isolated AWS hosting in the United States, European Union or Australia, with other AWS regions also available.Read 15 Oct 2026 · explore.sendsafely.com
Hosting
SendSafely runs on AWS, with optional regional hosting in the United States, European Union, or Australia on Business and Enterprise plans.Read 30 Sep 2026 · explore.sendsafely.com
Licence
The service terms grant only a limited, revocable internal-use licence and reserve SendSafely ownership of the service; the Node.js SDK repository is separately marked Apache-2.0.Read 15 Oct 2026 · sendsafely.com
Limit: administration
A G2 reviewer reports that some security-group permission changes require support instead of being self-service in the console.Read 15 Oct 2026 · g2.com
Limit: customization
G2 reviewers report limited detailed portal styling, including typography and CSS controls, and an older-looking administrative interface.Read 15 Oct 2026 · g2.com
Limit: GetApp users
GetApp reviewers report occasional integration activation problems requiring browser reloads and occasional failures when sending large documents.Read 15 Oct 2026 · getapp.com
Limit: workspace templates
A G2 reviewer reports that standardized Workspace folder templates cannot be created for repeated project layouts.Read 15 Oct 2026 · g2.com
MCP requirements
The local MCP server requires Node.js 24.14.1 or newer, npm 11.11.0 or newer, a SendSafely account and an installation archive supplied by support.Read 15 Oct 2026 · support.sendsafely.com
Notable limits
The Personal plan includes 50 MB per month, and the pricing page says trial users are limited to 2 GB of uploads.Read 30 Sep 2026 · explore.sendsafely.com
Outage history
IsDown lists one incident in the prior 90 days as of its check, a 23-hour EU Audit Log degradation on August 12, 2026, and also records earlier authentication, AWS, Outlook and email incidents.Read 15 Oct 2026 · isdown.app
Praise: ease and security
G2 reviewers repeatedly praise straightforward deployment, ease of use, strong encryption and secure file intake without requiring recipients to create accounts.Read 15 Oct 2026 · g2.com
Praise: GetApp users
GetApp reviews describe SendSafely as easy to use, secure and convenient, with strong customer support and Gmail/Outlook integration.Read 15 Oct 2026 · getapp.com
Praise: integrations
G2 reviewers repeatedly praise smooth integrations with Zendesk, Salesforce, Gmail, Slack, Outlook and Zapier for existing workflows.Read 15 Oct 2026 · g2.com
Praise: Trustpilot users
Trustpilot reviewers praise Zendesk pairing, ease of use, integrations, security, API automation, SSO and responsive assistance.Read 15 Oct 2026 · trustpilot.com
Rating on G2
4.8 out of 5 from 55 reviewsRead 15 Oct 2026 · g2.com
Rating on GetApp
4.7 out of 5 from 3 reviewsRead 15 Oct 2026 · getapp.com
Rating on Trustpilot
4.0 out of 5 from 4 reviewsRead 15 Oct 2026 · trustpilot.com
Recipient access
Recipients can access files in a modern browser without a SendSafely account after verifying with a one-time passcode by email or SMS.Read 30 Sep 2026 · explore.sendsafely.com
REST API
The REST API is available to Business and Enterprise users and uses signed requests against the /api/v2.0 endpoint.Read 15 Oct 2026 · support.sendsafely.com
SDKs
Official client libraries are provided for Node.js, Python, Java and .NET, with encryption, key generation, segmentation and server communication handled by the libraries.Read 15 Oct 2026 · explore.sendsafely.com
Security compliance
SendSafely states SOC 2 Type 2, HIPAA, PCI DSS, GDPR and CCPA support, with annual SOC 2 audits and year-round independent testing.Read 15 Oct 2026 · explore.sendsafely.com
Workspaces
Workspaces provide persistent encrypted folders for teams with sharing controls, version history and audit logging.Read 15 Oct 2026 · g2.com

Plans and prices

Basic $10 a month monthly 250 MB/month · OpenPGP/AES encryption · two-factor login · download tracking · Chrome extension · expiration control · personal upload URL · Outlook plug-in Read 15 Oct 2026 · explore.sendsafely.com
Pro $20 a month monthly 100 GB/month · OpenPGP/AES encryption · two-factor login · download tracking · Chrome extension · expiration control · personal upload URL · Outlook plug-in · files up to 10 GB Read 15 Oct 2026 · explore.sendsafely.com
Team $120 a month billed annually 5–25 users · 10 GB bandwidth/month · 200 packages/month · Gmail and Outlook integrations · Dropzone · Workspaces · SSO · SOC 2 Type 2 · PCI DSS · GDPR/CCPA DPA Read 15 Oct 2026 · explore.sendsafely.com
Business $232 a month billed annually 8–50 users · 30 GB bandwidth/month · 500 packages/month · ticketing integration · watermarking · API access · geographic storage · HIPAA BAA · MCP support Read 15 Oct 2026 · explore.sendsafely.com
Consumption - Bandwidth Price not published Metered encrypted data transfer · Volume tiers · Usage dashboard · No seat licensing Read 22 Sep 2026 · explore.sendsafely.com
Consumption - Packages Price not published Metered encrypted packages · Volume tiers · Usage dashboard · Pay per package Read 22 Sep 2026 · explore.sendsafely.com
Personal Free 50 MB/month · OpenPGP/AES encryption · two-factor login · download tracking · Chrome extension Read 15 Oct 2026 · explore.sendsafely.com
Consumption bandwidth Priced on request Metered per GB transferred · volume tiers · usage dashboard · no seat licensing Read 15 Oct 2026 · explore.sendsafely.com
Consumption — Bandwidth Priced on request Custom per GB transferred Volume-based tier pricing · no seat licensing Read 30 Sep 2026 · explore.sendsafely.com
Consumption packages Priced on request Metered per encrypted package sent or received · volume tiers · usage dashboard Read 15 Oct 2026 · explore.sendsafely.com
Consumption — Packages Priced on request Custom per package Volume-based tier pricing · pay per package Read 30 Sep 2026 · explore.sendsafely.com
Enterprise Priced on request 100 GB bandwidth/month · 1,000 packages/month · custom Dropzones and Workspaces · advanced audit logging · multi-region storage · Actions · Slack integration · MPA · designated customer success Read 15 Oct 2026 · explore.sendsafely.com

Every SendSafely plan and price →

Strong points and limits

Strong points

  • Recipients can access files without an account.
  • Senders can revoke access and set expirations.
  • Integrates with email, collaboration, and CRM tools.
  • Offers client libraries in four languages.
  • Regional hosting options cover three regions on higher plans.

Limits

  • Trial uploads are limited to 2 GB.
  • Personal plan includes 50 MB per month.
  • API access requires Business or higher.
  • HIPAA BAAs are available on Enterprise plans.

Who it suits

SendSafely suits teams transferring sensitive files and messages, particularly those handling regulated data. Its API is for Business or higher, and the Personal plan includes 50 MB per month.

SendSafely in depth

Read the full write-up

SendSafely is an end-to-end encrypted service for transferring sensitive files and messages. It is best suited to teams that need verified sharing and control over access, especially when transfers connect to the tools they already use.

Overview

Files are encrypted on the sender’s device using OpenPGP with AES-256. A split-key design prevents SendSafely from decrypting their contents. Recipients can open files in a modern browser without an account, after verifying with a one-time passcode by email or SMS. That combination is well suited to sending sensitive material outside an organization without requiring recipients to adopt another service.

Senders can set custom expiration dates, revoke access, limit views or downloads, and use view-only mode and watermarking. Password protection, audit logs, and admin controls add further oversight. These controls matter most for transfers that need bounded, reviewable access; they are less compelling if all you need is basic file delivery.

Key features

Integrations and developer tools

Native integrations cover Outlook, Gmail, Slack, Salesforce, Zendesk, Freshdesk, and Intercom. This makes SendSafely a stronger fit for teams wanting to work secure transfers into existing communication and customer-service workflows. Its REST API and client libraries for Python, Java,.NET, and Node.js support custom connections, but API access requires Business or higher, excluding lower-cost plans.

AI collection and compliance

HALO collects files within AI chatbot workflows using client-side encryption. It is an Enterprise feature, so teams on other plans should not choose SendSafely on the assumption that they can use HALO. The company lists SOC 2 Type 2, PCI DSS, GDPR, and CCPA support, with HIPAA business associate agreements available on Enterprise plans. Hosting runs on AWS; Business and Enterprise customers can choose regional hosting in the United States, European Union, or Australia.

Team plans include online support. Enterprise customers can add premium 24x7 support with named contacts and guaranteed service-level agreements, a more substantial support option for organizations that need defined escalation.

Pricing

SendSafely has a free Personal plan, paid plans, and a 14-day trial. Trial uploads are capped at 2 GB. The Personal plan allows 50 MB per month, enough only for occasional small transfers rather than routine use.

PlanPriceWhat it includesPersonalCustom pricing50 MB per month.Basic$10 a month250 MB per month, expiration controls, a personal upload URL, and an Outlook plug-in.Pro$20 a month100 GB per month, files up to 10 GB, expiration controls, a personal upload URL, and an Outlook plug-in.Team$120 a month, billed annuallyFive users, 10 GB bandwidth per month, 200 packages per month; the plan range is 5–25 users.Business$232 a month, billed annuallyEight users, 30 GB bandwidth per month, 500 packages per month; the plan range is 8–50 users.EnterpriseCustom pricing100 GB bandwidth and 1,000 packages per month.Consumption — BandwidthCustom pricingMetered encrypted transfers with volume tiers, a usage dashboard, and no seat licensing; custom per-GB billing.Consumption — PackagesCustom pricingMetered encrypted packages with volume tiers, a usage dashboard, and pay-per-package billing.Basic is the lowest-cost paid option, but its 250 MB monthly quota sharply limits regular file sharing. Pro raises that allowance to 100 GB and supports files up to 10 GB, making it a more practical individual plan for substantial transfers. Team and Business add defined user ranges and package and bandwidth quotas, with annual billing; Business is also the entry point for API access and optional regional hosting. Enterprise is aimed at larger workloads, with higher stated monthly allowances and access to features such as HALO and HIPAA BAAs, but requires custom pricing. The metered plans may suit variable transfer volumes or buyers who do not want seat licensing; their costs are also custom.

Platforms

SendSafely supports Android, iOS, Linux, macOS, Windows, and web, as well as an extension and API. Its browser-based recipient access is particularly useful when recipients do not have SendSafely accounts.

Who it's for

SendSafely is a strong fit for teams handling regulated or sensitive data that need device-side encryption, verified recipients, and control over access after sending. Organizations already using its native integrations can bring those protections into familiar tools. It is a weaker choice for occasional, small-volume transfers if even the Basic plan’s 250 MB monthly limit is restrictive, or for teams needing API access below Business.

Pros and cons

Pros: Device-side encryption and split keys keep SendSafely from decrypting file contents.

Pros: Recipients can use a browser without an account, while email or SMS passcodes add an identity check.

Pros: Expiration, revocation, view and download limits, view-only mode, and watermarking give senders meaningful control after sharing.

Pros: Native integrations cover several email, messaging, CRM, and support platforms.

Cons: The free Personal plan is limited to 50 MB per month, and Basic allows only 250 MB per month.

Cons: API access starts at Business, well above the lower-cost individual plans.

Cons: HALO and HIPAA BAAs require Enterprise, while its price is custom.

Cons: Team and Business prices are billed annually, and both have monthly bandwidth and package quotas.

Alternatives

pCloud is a freemium alternative with a free plan that includes 10 GB of storage, a better fit when general cloud storage is the priority. Wing FTP Server offers a free edition with one domain, 10 user accounts per domain, 10 connections per domain, and FTP/HTTP transfer. SFTPGo is another freemium option for buyers comparing file-transfer tools. CrushFTP is a paid alternative with a perpetual-license Small Business plan and yearly maintenance renewal after the first year. Progress MOVEit Transfer is a paid option with trial access. Files.com starts with a paid Starter plan at $199 a month, billed monthly, with 10 Full Users, 50 System Users, two outbound connections, and 1 TB monthly storage. rclone is a free, open-source alternative. Serv-U Managed File Transfer Server is a paid alternative at $335 a month per server.

For more options, browse File transfer services or Secure File Transfer Software.

Verdict

Choose SendSafely if your team needs encrypted transfers with recipient verification and continuing control over file access, particularly when integrations can put those protections into everyday workflows. Look elsewhere if low-volume free sharing is enough, if your workflow needs API access without a Business plan, or if you need Enterprise-only capabilities but cannot justify custom pricing.

Verdict

SendSafely pairs device-side encryption with recipient verification and controls over file access. Check the plan limits and API tier requirements against your transfer needs.

Where Specifiction places it

Alternatives to SendSafelyAll alternatives →