ServiceNow Communities
servicenow.com
Spec sheet
- Purpose
- Communities helps customers and employees get questions answered, connect with peers, and share expertise through self-service problem solving.Read 9 Oct 2026 · servicenow.com
- Support
- ServiceNow documentation directs users to contact Customer Service and Support for help.Read 9 Oct 2026 · servicenow.com
- Headquarters
- Santa Clara, California, United StatesRead 28 Sep 2026 · servicenow.com
- Founded
- 2004Read 28 Sep 2026 · servicenow.com
- Available with
- The product page lists Customer Service Management and HR Service Delivery as ServiceNow products that include Communities.Read 9 Oct 2026 · servicenow.com
- Case integration
- Unanswered questions can be escalated into cases manually or automatically using workflows.Read 9 Oct 2026 · servicenow.com
- Content and moderation
- Communities supports images, videos, and blogs with granular access controls, approval-based moderation, and user content reports.Read 9 Oct 2026 · servicenow.com
- Engagement tools
- The product includes dashboards for engagement KPIs, gamification with points and badges, and online or in-person event pages.Read 9 Oct 2026 · servicenow.com
- Forums and subscriptions
- Users can engage in forums and topics, subscribe to content, and follow new posts in an activity feed.Read 9 Oct 2026 · servicenow.com
- Knowledge
- Community solutions can be turned into knowledge articles to expand self-service content.Read 9 Oct 2026 · servicenow.com
- Search
- Cross-portal search lets users search for solutions across self-service channels.Read 9 Oct 2026 · servicenow.com
- Security and compliance
- ServiceNow lists ISO/IEC 27001, ISO/IEC 27017, and ISO/IEC 27018 among its certifications and attestations.Read 9 Oct 2026 · servicenow.com
- Setup and registration
- The product supports CAPTCHA-enabled two-step self-registration and guided setup that can be paused and resumed.Read 9 Oct 2026 · servicenow.com
- User audience
- ServiceNow describes Communities as a way to connect employees, customers, partners, and prospects.Read 9 Oct 2026 · servicenow.com
Plans and prices
Communities Priced on request Available with Customer Service Management and HR Service Delivery Read 9 Oct 2026 · servicenow.com
Where Specifiction places it
- Customer Community Software#33 of 376.9
