Forumbee vs ServiceNow Communities
Forumbee
forumbee.com
ServiceNow Communities
servicenow.comSide by side
| Figure | Forumbee | ServiceNow Communities |
|---|---|---|
| Price from | $50/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 10 | 1 |
| Spec score · Customer Community Software | 9.1 (#2) | 6.9 (#33) |
| Headquarters | United States | Santa Clara, California, United States |
| Purpose | Forumbee provides online communities and a knowledge base to engage users, deflect support tickets, and accelerate product adoption. | Communities helps customers and employees get questions answered, connect with peers, and share expertise through self-service problem solving. |
| Support | The Premium plan includes email support, while the Enterprise plan includes a dedicated success manager with an annual subscription. | ServiceNow documentation directs users to contact Customer Service and Support for help. |
Plans
Forumbee
- Premium$250 a month
- Enterprise$750 a month
- Additional Admin Users$50 a month
- Additional Members$100 a month
- Professional Services$200 a month
- Personalized Training$300, paid once
- Assisted Account Setup Package$1,500, paid once
- Custom Theme Package$3,500, paid once
- Gamification Module$4,200 a year
- Custom PlanPriced on request
In their own words
ServiceNow Communities
ServiceNow Communities has no write-up on Specifiction yet; its figures are above.