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ShipBob

shipbob.com

Free plan WebAPI
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Spec score 8.0 #11 of 44 in Warehouse Management Software

What it is

ShipBob provides fulfillment services and software for ecommerce businesses, automating order picking, packing, shipping, tracking, and inventory management. Its warehouse software processes B2C orders according to each fulfillment center’s outbound SLA, which varies by location from noon to 6 p.m. local time. Product photos, digital checks during picking and packing, and merchant packaging preferences support order accuracy. Inventory tools include bundling, merging duplicates, real-time stock levels, distribution data, and reorder notifications. Analytics cover order and inventory visibility, fulfillment performance and SLA data, transit times, and demand forecasting. Native ecommerce integrations include Shopify, WooCommerce, BigCommerce, Squarespace, Amazon, and Walmart. ShipBob says its fulfillment centers operate in the United States, Canada, the EU, the UK, and Australia, with carrier partnerships including UPS, USPS, FedEx, and DHL. Fulfillment quotes are customized, and kitting or other unique requirements may add costs. ShipBob software is free for customers and connects stores to manage inventory, orders, and shipments; fulfillment services have no listed price.

Spec sheet

What it does
ShipBob provides technology-enabled ecommerce fulfillment, storage, inventory management, order processing and shipping through a distributed fulfillment-center network.Read 15 Oct 2026 · shipbob.com
Integrations
Native connections include Shopify, WooCommerce, BigCommerce, Squarespace, Amazon and Walmart, with additional marketplace, ERP, EDI, returns, CRM, subscription and support integrations.Read 15 Oct 2026 · shipbob.com
Support
ShipBob says fulfillment centers have on-site customer support representatives at each location.Read 9 Oct 2026 · shipbob.com
Headquarters
Chicago, Illinois, United StatesRead 28 Sep 2026 · shipbob.com
Founded
2014Read 28 Sep 2026 · shipbob.com
Accuracy controls
Merchants can upload product photos, define packaging preferences and use digital pick-and-pack verification steps to reduce fulfillment errors.Read 15 Oct 2026 · shipbob.com
Analytics
The platform exposes fulfillment performance, SLA visibility, order status, inventory counts, transit times and demand-forecasting tools.Read 15 Oct 2026 · shipbob.com
API access and sandbox
API use requires an account; accounts remain free until physical inventory arrives, the trial does not expire, and a free sandbox is available for simulated data flows.Read 15 Oct 2026 · developer.shipbob.com
API documentation
The developer portal provides quickstart guidance, an API reference, versioned documentation, downloadable OpenAPI specifications and developer-support email with a one-business-day first-response target.Read 15 Oct 2026 · developer.shipbob.com
API extensibility
ShipBob publishes release notes covering new endpoints, webhooks, sandbox simulations and an MCP server with tools for orders, products, inventory and channels.Read 15 Oct 2026 · developer.shipbob.com
App Store
ShipBob says its dashboard App Store contains dozens of direct integrations and adds more based on customer feedback.Read 15 Oct 2026 · shipbob.com
Carrier relationships
The company says it works with UPS, USPS, FedEx and DHL and passes volume-based shipping savings to customers.Read 15 Oct 2026 · shipbob.com
Company founding and headquarters
ShipBob was founded in 2014 and is headquartered in Chicago, Illinois.Read 15 Oct 2026 · linkedin.com
Company legal name
Crunchbase lists the legal name as Shipbob Inc.Read 15 Oct 2026 · crunchbase.com
Company size
LinkedIn lists ShipBob as privately held with 501–1,000 employees.Read 15 Oct 2026 · linkedin.com
Custom pricing
Fulfillment quotes are customized, and kitting or other unique requirements may carry additional costs.Read 9 Oct 2026 · shipbob.com
Founders
Crunchbase identifies Dhruv Saxena, Divey Gulati, George Wojciechowski and Jivko Bojinov as founders.Read 15 Oct 2026 · crunchbase.com
Fulfillment network
ShipBob says its fulfillment centers operate across the United States, Canada, the EU, the UK, and Australia.Read 9 Oct 2026 · shipbob.com
Funding status
Crunchbase lists ShipBob as a private Series E company with seven funding rounds and Bain Capital Ventures shown as a Series E lead investor.Read 15 Oct 2026 · crunchbase.com
Global network
ShipBob lists fulfillment centers in the United States, Canada, the European Union, the United Kingdom and Australia.Read 15 Oct 2026 · shipbob.com
Intended customers
ShipBob says its fulfillment services are intended to help small and mid-size businesses, including direct-to-consumer ecommerce brands.Read 9 Oct 2026 · shipbob.com
Inventory management
Built-in inventory tools support bundling, duplicate merging, real-time stock visibility and inventory splitting across warehouses.Read 15 Oct 2026 · shipbob.com
Inventory tools
Inventory features include bundling items, merging duplicates, real-time stock levels, inventory distribution data, and reorder point notifications.Read 9 Oct 2026 · shipbob.com
Limit: carrier and claims issues
Shopify App Store reviewers report carrier delays, lost packages, damaged goods and claims processes that can require long waits or repeated follow-up.Read 15 Oct 2026 · apps.shopify.com
Limit: operational errors
Independent reviews describe delayed receiving, misplaced or lost inventory, incorrect shipments, tracking delays and warehouse-transfer problems.Read 15 Oct 2026 · apps.shopify.com
Limit: pricing complaints
Reviewers report surprise fees, overbilling and unexpectedly high return, label and fulfillment costs despite some users finding the service budget-friendly.Read 15 Oct 2026 · getapp.com
Limit: support consistency
Reviewers repeatedly report slow replies, generic responses, weak escalation and difficulty obtaining clear ownership during urgent problems.Read 15 Oct 2026 · getapp.com
Notable news: Spring 2026 release
ShipBob announced on May 12, 2026 a release featuring a delivery-date engine, branded TrackBob tracking and returns improvements.Read 15 Oct 2026 · shipbob.com
Order accuracy
The platform supports product photos, digital checks at picking and packing, and merchant packaging preferences to help reduce fulfillment errors.Read 9 Oct 2026 · shipbob.com
Order automation
Orders are automatically processed at the fulfillment center closest to the customer and tracked through picking, packing and shipment.Read 15 Oct 2026 · shipbob.com
Order processing
Its warehouse management software processes B2C orders imported by the fulfillment center’s outbound SLA, which varies by location from noon to 6 p.m. local time.Read 9 Oct 2026 · shipbob.com
Partner integrations
Its partner directory includes integrations and partners such as Loop Returns, AfterShip, Gorgias, NetSuite, Shopify, and BigCommerce.Read 9 Oct 2026 · partners.shipbob.com
Praise: integrations and visibility
Review summaries repeatedly praise Shopify connectivity, order and inventory visibility, analytics and a broad integration catalog.Read 15 Oct 2026 · apps.shopify.com
Praise: usability and onboarding
Independent reviewers repeatedly describe the dashboard as easy to learn, setup as smooth and onboarding as helpful.Read 15 Oct 2026 · capterra.com
Pricing model
Standard charges cover implementation, receiving, warehousing, picking, packing and shipping; quotes are customized and shipping varies by weight, dimensions, destination and service.Read 15 Oct 2026 · shipbob.com
Public API
ShipBob offers a REST API for stores, marketplaces, custom websites, ERPs and other systems.Read 15 Oct 2026 · shipbob.com
Rating on Capterra
3.6 out of 5 from 107 reviewsRead 15 Oct 2026 · capterra.com
Rating on G2
3.7 out of 5 from 122 reviewsRead 15 Oct 2026 · g2.com
Rating on Gartner Peer Insights
4.0 out of 5 from 4 reviewsRead 15 Oct 2026 · gartner.com
Rating on GetApp
3.6 out of 5 from 107 reviewsRead 15 Oct 2026 · getapp.com
Rating on Shopify App Store
4.3 out of 5 from 285 reviewsRead 15 Oct 2026 · apps.shopify.com
Rating on Trustpilot
4.0 out of 5 from 1,092 reviewsRead 15 Oct 2026 · trustpilot.com
Rating on TrustRadius
6.1 out of 10 from 2 reviews and ratingsRead 15 Oct 2026 · trustradius.com
Release cadence
ShipBob maintains seasonal product releases and monthly release notes; the release hub lists October 2026 updates including the Bobby in-dashboard AI agent.Read 15 Oct 2026 · shipbob.com
Reorder alerts
Users can configure reorder-point notifications for potential stock shortages.Read 15 Oct 2026 · shipbob.com
Returns and wholesale
ShipBob offers returns management and can fulfill EDI-compliant and larger wholesale or B2B orders at additional cost.Read 9 Oct 2026 · shipbob.com
Returns pricing
Returns are offered as a value-added service with a flat fee applied when the return reaches a ShipBob fulfillment center; return-label purchasing is optional.Read 15 Oct 2026 · shipbob.com
Security and compliance
ShipBob states that it completed SOC 2 and ISO 27001:2022 audits and uses encryption, access controls, penetration testing, background checks and continuity procedures.Read 15 Oct 2026 · trust.shipbob.com
Self-hosting and license
ShipBob describes its technology as proprietary and provides a hosted dashboard and API; the reviewed pages do not offer source code, an open-source license or self-hosting.Read 15 Oct 2026 · linkedin.com
Shipping
ShipBob cites carrier partnerships including UPS, USPS, FedEx, and DHL, and says it passes bulk discounts to customers.Read 9 Oct 2026 · shipbob.com
Two-day shipping
ShipBob supports two-day ground delivery for more customers by splitting inventory across multiple fulfillment centers.Read 15 Oct 2026 · shipbob.com

Plans and prices

ShipBob software Free Completely free for all customers. Available to ShipBob customers; connects ecommerce stores and manages inventory, orders, and shipments Read 9 Oct 2026 · shipbob.com
Outsourced order fulfillment Priced on request Custom quote from a fulfillment expert Implementation · receiving · warehousing · picking, packing and shipping · returns charged per returned shipment · kitting available at extra cost Read 15 Oct 2026 · shipbob.com
ShipBob fulfillment services Priced on request Custom quote; all quotes are customized for each customer. Implementation · inventory receiving · warehousing · picking, packing, and shipping · additional services may cost extra Read 9 Oct 2026 · shipbob.com

Every ShipBob plan and price →

Strong points and limits

Strong points

  • Order, inventory, and fulfillment performance visibility
  • Native integrations include Shopify and Amazon
  • Fulfillment centers across five named regions
  • Supports returns management and multiple warehouses

Limits

  • Fulfillment service pricing requires a customized quote
  • Kitting or unique requirements may add costs
  • Outbound processing cutoff varies by location

Who it suits

ShipBob describes its services as intended for small and mid-size businesses, including direct-to-consumer ecommerce brands. It supports businesses selling through ecommerce, retail, wholesale, marketplace, and B2B channels.

ShipBob in depth

Read the full write-up

Overview

ShipBob combines ecommerce fulfillment services with software for managing orders, inventory and shipments. It is best suited to small and midsize ecommerce brands that want to outsource fulfillment across several regions. Its connected operations and broad warehouse network are compelling; customized service pricing and extra charges for specialized work make cost less predictable.

Key features

ShipBob processes B2C orders imported by each fulfillment center according to its outbound service-level agreement, with cutoffs ranging from noon to 6 p.m. local time. The location-specific window matters to brands setting customer delivery expectations. Product photos, digital checks during picking and packing, and merchant packaging preferences offer concrete safeguards against fulfillment errors.

Inventory tools cover bundling, merging duplicate items, real-time stock levels, inventory distribution data and reorder-point notifications. These capabilities suit businesses coordinating stock across warehouses. Order and inventory visibility, fulfillment performance and SLA data, transit-time breakdowns and demand forecasting help teams monitor operations and plan stock.

Order routing, multiple warehouses, pick-and-pack workflows, shipment handoff, returns workflows and automation rules support a range of sales channels, including DTC stores, marketplaces, wholesale, B2B, EDI, retail distribution, retail dropshipping and Amazon FBA. ShipBob names Shopify, WooCommerce, BigCommerce, Squarespace, Amazon and Walmart as native ecommerce integrations. Its partner directory includes Loop Returns, AfterShip, Gorgias, NetSuite, Shopify and BigCommerce.

ShipBob says its fulfillment centers operate across the United States, Canada, the EU, the UK and Australia. Carrier partnerships include UPS, USPS, FedEx and DHL, with bulk shipping discounts passed to customers. On-site customer support representatives are available at each fulfillment location. Returns management and fulfillment for EDI-compliant or larger wholesale and B2B orders are offered at additional cost. The Trust Center describes data protection controls and lists SOC 2 and ISO 27001:2022 compliance.

Pricing

ShipBob software: free, billed Completely free for all customers. It is available to ShipBob customers and connects ecommerce stores while managing inventory, orders and shipments. This removes a separate software charge, but it is not a standalone alternative to the fulfillment service.

ShipBob fulfillment services: custom quote. The service includes implementation, inventory receiving, warehousing, picking, packing and shipping. Quotes are customized for each customer, and kitting or other unique requirements may carry additional costs. Returns management and larger wholesale or B2B fulfillment can also add cost, so businesses should weigh the scope of their requirements when seeking a quote.

Platforms

ShipBob supports web and API access. Its native ecommerce integrations connect with Shopify, WooCommerce, BigCommerce, Squarespace, Amazon and Walmart.

Who it's for

ShipBob is aimed at small and midsize businesses, including direct-to-consumer ecommerce brands, that want fulfillment handled across a multi-region network. It is a stronger fit for merchants looking to connect store orders, inventory and outsourced shipping than for businesses seeking software alone to operate their own warehouse.

Pros and cons

Pros: A wide fulfillment footprint across the United States, Canada, the EU, the UK and Australia can support brands serving customers in multiple regions.

Pros: Inventory visibility, routing, order checks and performance analytics bring operational oversight alongside outsourced fulfillment.

Pros: The software is free for ShipBob customers, and the company cites major carrier partnerships and passed-through bulk discounts.

Cons: Fulfillment services use customized quotes, and specialized requirements, returns and some wholesale work may cost extra.

Cons: Order processing follows a location-dependent cutoff, ranging from noon to 6 p.m. local time, rather than one uniform window.

Alternatives

Order Fulfillment Software is a useful comparison for shoppers evaluating fulfillment platforms as a category. For warehouse-management products, compare the Warehouse Management Software list.

fulfillmenttools may suit buyers seeking an enterprise platform with a free trial and support for Android, iOS, API and web. OpenBoxes is worth considering for teams that want a free, self-hosted community plan with unlimited users and storage on their own server, or a shared plan at 75.00 US.

Salesforce Order Management is another option for buyers comparing paid order-management products. SKULabs may fit teams that prefer a published Starter plan at $299 a month, with its stated order, user, sales-channel and warehouse allowances and add-on charges.

Vinculum Vin OMS, Cin7 Omni, Descartes Sellercloud and Sentry WMS are also alternatives to compare.

Verdict

Choose ShipBob if you are a small or midsize ecommerce business ready to outsource fulfillment and want order, inventory and shipment management connected to a multi-region network. Its strongest reason to choose it is the combination of operational software, broad fulfillment reach and shipping relationships. Look elsewhere if you need to operate your own warehouse or need predictable published fulfillment rates before discussing your requirements.

Verdict

ShipBob software is free for its customers. Fulfillment services require a customized quote, and additional services may carry extra costs.

Where Specifiction places it

Alternatives to ShipBobAll alternatives →