SnapCall

Spec sheet

Product

SnapCall describes itself as a Visual AI platform that analyzes customer visuals and triggers actions in support tools.Read 10 Oct 2026 · snapcall.io

Supported platforms

web,chrome_extensionRead 20 Sep 2026 · snapcall.io

Free plan

NoRead 20 Sep 2026 · snapcall.io

Integrations

The integrations page lists Zendesk, Salesforce, LiveChat, Intercom, Kustomer, ServiceNow, Cal, Jumio, Resistant AI, Poly AI, and Zapier.Read 10 Oct 2026 · snapcall.io

Security

SnapCall says it complies with SOC 2 and HIPAA standards and processes and stores customer data according to European privacy regulations.Read 10 Oct 2026 · snapcall.io

Support

The pricing page lists chat support, priority support, 24/7 real-time Slack Connect, dedicated onboarding, and a dedicated customer success manager.Read 10 Oct 2026 · snapcall.io

AI capabilities

Listed AI capabilities include triage, transcripts, summaries, content recognition, data extraction, custom skills, and KYC.Read 10 Oct 2026 · snapcall.io

Automations

SnapCall says it can auto-tag tickets, fill custom fields, trigger macros and workflows, and identify missing or unprocessable media.Read 10 Oct 2026 · snapcall.io

Calls

SnapCall Call provides browser-friendly video support built into a CRM, including live visual guidance for customers and agents.Read 10 Oct 2026 · snapcall.io

Install requirement

SnapCall advertises that its solution requires no installs and works with a CRM.Read 10 Oct 2026 · snapcall.io

Limits

Unused media credits do not roll over, and customers must choose AI or non-AI packages because combining them is not possible.Read 10 Oct 2026 · snapcall.io

Max participants

4Read 20 Sep 2026 · snapcall.io

Media inputs

SnapCall lists ticket attachments, PDFs, images, videos, audio recordings, screen recordings, and live-call snapshots as supported inputs or capture options.Read 10 Oct 2026 · snapcall.io

Media retention

The listed media retention is 6 months for Light, 12 months for Core, and custom for SCALE.Read 10 Oct 2026 · snapcall.io

Meeting duration limit

360Read 20 Sep 2026 · snapcall.io

Meeting recording

YesRead 20 Sep 2026 · snapcall.io

Screen sharing

YesRead 20 Sep 2026 · snapcall.io

Security options

The pricing page lists SAML SSO, SOC 2 Type 2 reports, and a BAA for HIPAA under governance and security.Read 10 Oct 2026 · snapcall.io

Workflow

The platform captures customer media, routes it, analyzes it with AI skills, automates actions in connected tools, and can resolve or escalate tickets.Read 10 Oct 2026 · snapcall.io

Plans and prices

Every SnapCall plan and price →

Where Specifiction places it

• Video conferencing apps#32 of 467.5
• Video Conferencing Software#30 of 437.6