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SPECIFICTION
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Zenvia RCS for Business

zenvia.com

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Spec score 6.8 #15 of 26 in Communication Platform as a Service (cPaaS) Platforms

Spec sheet

Purpose
Zenvia RCS for Business sends rich, secure, conversational messages through the native Android messaging app.Read 4 Oct 2026 · zenvia.com
Integrations
Zenvia Customer Cloud offers more than 20 native connectors and open APIs for custom integrations.Read 4 Oct 2026 · zenvia.com
Support
Zenvia invites prospective RCS customers to contact a specialist to discuss a suitable solution.Read 4 Oct 2026 · zenvia.com
Founded
2003Read 28 Sep 2026 · zenvia.com
API and platform
RCS can be sent through Zenvia Customer Cloud’s web interface or API, including for conversational journeys and chatbot integrations.Read 4 Oct 2026 · zenvia.com
Data protection
Zenvia states that it holds ISO 27001 certification and complies with Brazil’s LGPD.Read 4 Oct 2026 · zenvia.com
Engagement reports
Reports can include delivery confirmations, read receipts, and interaction data such as button interactions.Read 4 Oct 2026 · zenvia.com
Fallback
If a recipient’s device does not support RCS, Zenvia can deliver the message by SMS.Read 4 Oct 2026 · zenvia.com
Limits
RCS Basic supports text messages up to 160 characters; RCS Single and Conversational RCS support messages up to 5,000 characters.Read 4 Oct 2026 · zenvia.com
Message types
Zenvia describes RCS Basic for alerts, Rich Text Notification for messages with carousels and buttons, and Rich Text Conversation for chat.Read 4 Oct 2026 · zenvia.com
Platform limitation
Zenvia describes RCS as native to Android and says compatibility is expanding through the Universal Profile.Read 4 Oct 2026 · zenvia.com
Rich media
RCS supports photos, videos, GIFs, action buttons, and carousels.Read 4 Oct 2026 · zenvia.com
Security and privacy
Zenvia says RCS follows privacy and security guidelines promoted by Google and Zenvia and is an opt-in channel.Read 4 Oct 2026 · zenvia.com
Verified sender
Businesses go through Google verification to send RCS messages with a verification badge, logo, and official name.Read 4 Oct 2026 · zenvia.com
Who it is for
Zenvia presents RCS for business messaging uses including order updates, cart recovery, promotions, billing, surveys, and product catalogs.Read 4 Oct 2026 · zenvia.com

Plans and prices

RCS Basic (Brazil; USD 400 channel pack) Priced on request Per message; listed for up to 24,213 sends with the USD 400 pack 160 characters · no multimedia · SMS fallback if recipient is not RCS compatible Read 4 Oct 2026 · zenvia.com

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