3CLogic vs Enghouse CCaaS
3CLogic
3clogic.com
Enghouse CCaaS
enghouseinteractive.comSide by side
| Figure | 3CLogic | Enghouse CCaaS |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 2 | 1 |
| Spec score · Contact Center Software | 8.7 (#8) | 7.4 (#28) |
| Spec score · Call Center Software | 8.3 (#38) | 7.0 (#111) |
| Founded | LinkedIn and G2 identify 2005 as the company’s founding year. | 1984 |
| Headquarters | Rockville, Maryland, United States | Markham, Ontario, Canada |
| Integrations | Official integration pages name ServiceNow, Halo, SAP, Salesforce, Microsoft Teams, Medallia, Observe.ai, ScreenMeet, Verint, Sycurio, and Zoom. | Named integrations include Microsoft Teams, Salesforce, Microsoft Dynamics 365, Freshdesk, ServiceNow, Verint, WhatsApp, and Google Dialogflow. |
| Outbound dialer | Yes | Yes |
| Security | The maker states it is ISO 27001:2022 certified and has a SOC 2 Type 2 attestation, and describes encryption, MFA, role-based access controls, vulnerability testing, and geographic redundancy. | An Enghouse announcement says Enghouse Interactive Americas earned ISO 27001 certification for its security management system covering customer data in public CCaaS and private cloud contact center solutions. |
| Support | 3CLogic advertises 24/7/365 global live-agent support, account managers, technical experts, ticketing, and a knowledge portal. | The capabilities table lists 24/7 support. |
Plans
3CLogic
- 3CLogic Voice AI Hub / contact center platformPriced on request
- Custom enterprise planPriced on request
In their own words
Enghouse CCaaS
Enghouse CCaaS is a cloud contact-center platform for customer interactions across voice, email, chat, SMS, social media, and video. It includes inbound and outbound calling, automatic call distribution, IVR and self-service, recording, and reporting dashboards. AI capabilities cover interaction evaluation, sentiment insights, agent assistance, and natural-language self-service. Teams use a web interface, while APIs and toolkits connect CRM, workforce-management, and other applications. Named integrations include Microsoft Teams, Salesforce, Microsoft Dynamics 365, Freshdesk, ServiceNow, Verint, WhatsApp, and Google Dialogflow. Workforce features include demand forecasting, skills-based scheduling, and intraday management. Standard and Advanced tiers list 90 days of recording storage. Add-ons include workforce management, CRM connectors, chatbots, voicebots, analytics, outbound campaigns, and PCI payment options. Enghouse describes deployments from 10 to 10,000 seats, regardless of agent location, and lists 24/7 support. Pricing is on request.