3CLogic vs Verint Speech Analytics
3CLogic
3clogic.com
Verint Speech Analytics
verint.comSide by side
| Figure | 3CLogic | Verint Speech Analytics |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 1 |
| Spec score · Call Center Speech Analytics Software | 8.7 (#5) | 6.8 (#25) |
| Analytics | The platform provides sentiment analysis, conversation summaries, speech analytics, dashboards, and automated quality assurance. | Analysis includes conversational themes, root cause analysis, emerging trends, sentiment, call maps, KPI calculations, and GenAI interaction summaries. |
| Founded | LinkedIn and G2 identify 2005 as the company’s founding year. | 1994 |
| Headquarters | Rockville, Maryland, United States | Melville, New York, USA |
| Integrations | Official integration pages name ServiceNow, Halo, SAP, Salesforce, Microsoft Teams, Medallia, Observe.ai, ScreenMeet, Verint, Sycurio, and Zoom. | Verint says its speech transcription can integrate with contact center applications such as PBX, CCaaS, CRM tools, and recorders. |
| Security | The maker states it is ISO 27001:2022 certified and has a SOC 2 Type 2 attestation, and describes encryption, MFA, role-based access controls, vulnerability testing, and geographic redundancy. | Verint states that speech data is encrypted in transit and at rest, and administrative controls let users select what data is stored and for how long. |
| Support | 3CLogic advertises 24/7/365 global live-agent support, account managers, technical experts, ticketing, and a knowledge portal. | Verint describes services including implementation, ongoing support, education, training, and managed services. |
Plans
3CLogic
- 3CLogic Voice AI Hub / contact center platformPriced on request
- Custom enterprise planPriced on request
In their own words
Verint Speech Analytics
Verint Speech Analytics analyzes voice interactions for words, phrases, categories, themes, sentiment, compliance, and customer-experience insight. Verint describes coverage across 100% of voice interactions and analysis of up to 100% of calls for non-compliance. A visual player combines transcripts, emotions, topics, screen recordings, and quality evaluations. Analysis features include conversational themes, root-cause analysis, emerging trends, sentiment, call maps, KPI calculations, and GenAI interaction summaries. Genie Bot lets analysts question a selected subset of unstructured calls and inspect individual calls. PII Redaction Bot detects and redacts sensitive information without an additional product or service subscription. Sentiment Bot scores voice and digital interactions and sends scores to the Verint CX Data Hub. Transcription can integrate with PBX, CCaaS, CRM tools, and recorders. The product is available on web or self-hosted deployments, with encrypted data in transit and at rest and controls for retention.