3CLogic vs XPhone Connect
3CLogic
3clogic.comXPhone Connect
xphone-connect.comSide by side
| Figure | 3CLogic | XPhone Connect |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | — |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 2 |
| Spec score · Computer Telephony Integration Software | 8.7 (#1) | 7.1 (#19) |
| Headquarters | Rockville, Maryland, United States | Germering near Munich, Germany |
| Integrations | Official integration pages name ServiceNow, Halo, SAP, Salesforce, Microsoft Teams, Medallia, Observe.ai, ScreenMeet, Verint, Sycurio, and Zoom. | The maker names SAP, Salesforce, Microsoft Outlook, Microsoft Teams, CRM and ERP systems, and compatible Jabra, Yealink and Poly headsets among its integrations. |
| Security | The maker states it is ISO 27001:2022 certified and has a SOC 2 Type 2 attestation, and describes encryption, MFA, role-based access controls, vulnerability testing, and geographic redundancy. | The maker describes encrypted client-server connections using TLS-secured WCF TCP binding with AES-256 and internal voice communication secured by SRTP with AES-256. |
| Support | 3CLogic advertises 24/7/365 global live-agent support, account managers, technical experts, ticketing, and a knowledge portal. | Optional vendor Service Packs provide annual support-hour quotas, with listed services including consulting, installation, upgrades, troubleshooting and configuration changes. |
Plans
3CLogic
- 3CLogic Voice AI Hub / contact center platformPriced on request
- Custom enterprise planPriced on request
XPhone Connect
- License purchasePrice not published
- Software subscriptionPrice not published
In their own words
XPhone Connect
XPhone Connect combines telephony, presence, CRM integration and hotline management for enterprises and public institutions. Its CTI controls let users start, answer, transfer and toggle calls with one click, while a PC with a headset and internet connection can serve as a softphone. TeamDesk distributes incoming calls to teams, and built-in Analytics provides information for improving availability and service quality. Collaboration features include video meetings, screen sharing, group chat, voicemail, call history, fax and SMS. Named integrations include SAP, Salesforce, Microsoft Outlook and Teams, CRM and ERP systems, and compatible Jabra, Yealink and Poly headsets. The TAPI server and professional services can support customized connections. XPhone is an on-premises solution, hosted locally or on a virtual machine such as Azure or AWS; the maker says it has no cloud dependency. Pricing is on request. Subscription licenses are user-specific, and Premium and Enterprise users cannot be mixed. The maker describes encrypted client-server and internal voice connections, and says contacts, chats and voicemails can remain on the customer's own server.