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SPECIFICTION
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3CLogic vs XPhone Connect

3CLogic

3clogic.com

XPhone Connect

xphone-connect.com

Side by side

Figure3CLogicXPhone Connect
Price from——
Free plan——
Free trialYes—
Open source——
WebYes—
Windows—Yes
macOS—Yes
iOS—Yes
Android—Yes
APIYesYes
Self-hostedYesYes
Plans published22
Spec score · Computer Telephony Integration Software8.7 (#1)7.1 (#19)
HeadquartersRockville, Maryland, United StatesGermering near Munich, Germany
IntegrationsOfficial integration pages name ServiceNow, Halo, SAP, Salesforce, Microsoft Teams, Medallia, Observe.ai, ScreenMeet, Verint, Sycurio, and Zoom.The maker names SAP, Salesforce, Microsoft Outlook, Microsoft Teams, CRM and ERP systems, and compatible Jabra, Yealink and Poly headsets among its integrations.
SecurityThe maker states it is ISO 27001:2022 certified and has a SOC 2 Type 2 attestation, and describes encryption, MFA, role-based access controls, vulnerability testing, and geographic redundancy.The maker describes encrypted client-server connections using TLS-secured WCF TCP binding with AES-256 and internal voice communication secured by SRTP with AES-256.
Support3CLogic advertises 24/7/365 global live-agent support, account managers, technical experts, ticketing, and a knowledge portal.Optional vendor Service Packs provide annual support-hour quotas, with listed services including consulting, installation, upgrades, troubleshooting and configuration changes.

Plans

3CLogic

  • 3CLogic Voice AI Hub / contact center platformPriced on request
  • Custom enterprise planPriced on request

3CLogic pricing →

XPhone Connect

  • License purchasePrice not published
  • Software subscriptionPrice not published

XPhone Connect pricing →

In their own words

3CLogic

3CLogic has no write-up on Specifiction yet; its figures are above.

Visit 3clogic.com

XPhone Connect

XPhone Connect combines telephony, presence, CRM integration and hotline management for enterprises and public institutions. Its CTI controls let users start, answer, transfer and toggle calls with one click, while a PC with a headset and internet connection can serve as a softphone. TeamDesk distributes incoming calls to teams, and built-in Analytics provides information for improving availability and service quality. Collaboration features include video meetings, screen sharing, group chat, voicemail, call history, fax and SMS. Named integrations include SAP, Salesforce, Microsoft Outlook and Teams, CRM and ERP systems, and compatible Jabra, Yealink and Poly headsets. The TAPI server and professional services can support customized connections. XPhone is an on-premises solution, hosted locally or on a virtual machine such as Azure or AWS; the maker says it has no cloud dependency. Pricing is on request. Subscription licenses are user-specific, and Premium and Enterprise users cannot be mixed. The maker describes encrypted client-server and internal voice connections, and says contacts, chats and voicemails can remain on the customer's own server.

Visit xphone-connect.com