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XPhone Connect

xphone-connect.com

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Spec score 7.1 #19 of 22 in Computer Telephony Integration Software

What it is

XPhone Connect combines telephony, presence, CRM integration and hotline management for enterprises and public institutions. Its CTI controls let users start, answer, transfer and toggle calls with one click, while a PC with a headset and internet connection can serve as a softphone. TeamDesk distributes incoming calls to teams, and built-in Analytics provides information for improving availability and service quality. Collaboration features include video meetings, screen sharing, group chat, voicemail, call history, fax and SMS. Named integrations include SAP, Salesforce, Microsoft Outlook and Teams, CRM and ERP systems, and compatible Jabra, Yealink and Poly headsets. The TAPI server and professional services can support customized connections. XPhone is an on-premises solution, hosted locally or on a virtual machine such as Azure or AWS; the maker says it has no cloud dependency. Pricing is on request. Subscription licenses are user-specific, and Premium and Enterprise users cannot be mixed. The maker describes encrypted client-server and internal voice connections, and says contacts, chats and voicemails can remain on the customer's own server.

Spec sheet

Product
XPhone Connect is a unified communications platform combining telephony, presence, CRM integration and hotline management for enterprises and public institutions.Read 4 Oct 2026 · xphone-connect.com
Intended users
The maker positions XPhone Connect for corporations with complex IT environments and for companies and public administrations, including organizations with integration, customization or compliance needs.Read 4 Oct 2026 · xphone-connect.com
Platforms
The download page lists a Windows client and server, iOS and Android mobile apps, and a Mac client in beta.Read 4 Oct 2026 · xphone-connect.com
Deployment
XPhone is an on-premises solution that can be hosted locally or on a virtual machine in services such as Microsoft Azure or AWS; the maker says it has no cloud dependency.Read 4 Oct 2026 · xphone-connect.com
Integrations
The maker names SAP, Salesforce, Microsoft Outlook, Microsoft Teams, CRM and ERP systems, and compatible Jabra, Yealink and Poly headsets among its integrations.Read 4 Oct 2026 · xphone-connect.com
Security
The maker describes encrypted client-server connections using TLS-secured WCF TCP binding with AES-256 and internal voice communication secured by SRTP with AES-256.Read 4 Oct 2026 · xphone-connect.com
Support
Optional vendor Service Packs provide annual support-hour quotas, with listed services including consulting, installation, upgrades, troubleshooting and configuration changes.Read 4 Oct 2026 · xphone-connect.com
Headquarters
Germering near Munich, GermanyRead 28 Sep 2026 · xphone-connect.com
Administration
The platform provides web-based central administration, multiple administrator roles, automatic logging of administrator changes, and integrated backup and restore.Read 4 Oct 2026 · xphone-connect.com
Calling
Its CTI features let users start, answer, transfer and toggle calls with one click, and its softphone works from a PC with a headset and internet connection.Read 4 Oct 2026 · xphone-connect.com
Collaboration
Features include video meetings, screen sharing, group chat, presence, voicemail, call history, fax and SMS.Read 4 Oct 2026 · xphone-connect.com
Custom integrations
The TAPI server can connect specialist or third-party systems for functions such as click-to-dial and journal integration, and professional services can build customized connections.Read 4 Oct 2026 · xphone-connect.com
Data control
The maker says contacts, chats and voicemails can be stored on the customer’s own on-premises server under its data sovereignty, and describes the solution as GDPR-compliant.Read 4 Oct 2026 · xphone-connect.com
Hotline management
TeamDesk distributes incoming calls to teams, and its built-in Analytics provides information for improving availability and service quality.Read 4 Oct 2026 · xphone-connect.com
Licensing limit
In the subscription model, Premium and Enterprise users cannot be mixed.Read 4 Oct 2026 · xphone-connect.com

Plans and prices

License purchase Price not published One-off payment; price not published on the page Permanent license use · user-specific licensing · optional Up2Date service Read 4 Oct 2026 · xphone-connect.com
Software subscription Price not published Yearly; price not published on the page User-specific licensing · latest software version and Up2Date included · Enterprise and Premium users cannot be mixed Read 4 Oct 2026 · xphone-connect.com

Every XPhone Connect plan and price →

Strong points and limits

Strong points

  • One-click call controls and PC softphone
  • TeamDesk routes hotline calls to teams
  • Includes meetings, screen sharing and group chat
  • Can run locally or on a virtual machine
  • Web-based administration with backup and restore

Limits

  • Pricing is available on request
  • Subscription Premium and Enterprise users cannot be mixed
  • License purchase is a one-off payment with price not listed

Who it suits

XPhone Connect is aimed at corporations with complex IT environments and at companies or public administrations with integration, customization or compliance needs. Organizations should confirm which licensing model and user tier fits their deployment.

Verdict

XPhone Connect brings telephony, hotline handling and collaboration into an on-premises platform with extensive integration options. The on-request pricing and restriction on mixing subscription user tiers are key details to resolve before deployment.

Where Specifiction places it

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